I ate inside. Everything is serve yourself. No one at counter until you name is called. Tables need wiping and trash need to be emptied. I got there at 5:05 pm. so trash must be from lunch time. It doesn't take long to do this. There's not that many tables and it take 10min at the most to put a new trash liner in? read more

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Half the time I go to this Taco Bell something is either missing or the order is wrong. Tired of biting into food I didn't order.

Always my go-to fast food when I'm in the area. I've never had any problems with my order at this location. They don't always watch the front desk here for people not ordering at the kiosk but it's kind of the best you can expect from a fast food location. read more

I ordered 3 items A beef chalupa supreme 2 soft shell taco supremes AI took my order not a person but on the screen it was correct I pull away one soft shell taco is missing so I pull back in line order again.. get home -I'm starving and sick (flu maybe ) I received a black bean chalupa supreme (didn't know that was a thing ) I said beef not bean and I'm ticked ... and the receipt reflects that ..and one of my tacos the one that got missed and I had to go back for was crunchy not soft Imagine being excited to eat something and it's all messed up. The one soft shell taco was correct though So I guess you get one star read more

Nothing fast about this Taco Bell! Not even peak hour 7:30pm wow nothing noooooooooooooooooooo save your time go else where

Poor service, always missing food in the delivery. Restaurant smells really bad and dirty. Employees are very rude

Not bad. Lots of young kids working here. My order is typically correct but every now and then something is missing or wrong. Drive through can get pretty long but that's expected with Taco Bell. Overall pretty reliable! read more

Very poor service... Even with the automated drive-thru robot, the actual workers all deemed it necessary to stand around and take multiple minutes to answer the window. As soon as they moseyed on over to answer the window, they took about 10 minutes to deliver the food. With no one in front or behind us, throughout this 10-minute window, I thought to myself, there's no way humans can be this bad at their job, only needing to make two items. Maybe they're making it FRESH for me! Nope. Cold, soggy food. On top of that, blonde hairs were all in the Nacho Fries, and minimal to no meat was in the only other item we ordered. With no acknowledgment of the elongated, simple tasks of preparing and bringing food to a window, I knew it was their poor ability to work. At this point, they should replace the whole staff with robots--awful customer service out of the PM crew. read more

Wow if I thought my previous experiences dealing with wrong orders and poor customer service were bad at this location, the ultimate happened. I was forced to use an AI bot to place my drive through order which not only didn't understand my order but had incorrect information said was out of the fries which wasn't true, and only then someone came on to save me from the wasted time I spent. Oh and they were also out of the chicken nuggets which would have been nice to know on the app when I checked previously, at least inform people they are "sold out". I asked the checkout employee, whom most likely was a teenager, when they'd be back, she rudely and in an attitudey voice said "when they are back in stock". How is that helpful? And like just be kind? The food was extremely stale which I guess is expected after 7 pm, I cannot imagine what it tastes like at 4 am. And lastly, they messed up all my special sauces in my order (best part of the meal) not the first time either. I'd rather buy the TB canned beans from Kroger in the plaza and make my own. read more

This is literally the worst Taco Bell I've ever been to in my life. A couple weeks ago, I was here with my boyfriend who ordered a mexican pizza that ended up being so rotten, you could smell the funk of it in the car before he ate it. He ended up taking 3 bites and being sick for 2 days afterwards. Now, I'm here doing a delivery only to find myself sitting in line for approximately 32 mins, just to end up with the wrong order, and having to circle around again, just to have them redo my order. Don't come here ever, unless you want to wait 35 mins for rotten, poisonous food. You've been warned. read more

AI for the drive thru window but we're paying $17-18/hr for them to do absolutely nothing now including no service on the inside due to monitors you order from now. What do you get paid to do exactly? Just make the food? Literally half the time it's wrong or cold. No physical personal interaction at all now. No thank you for this non formal inhuman experience. Awful ambiance. read more

Took 2 hours for our food, I get we have multiple orders but that's doesn't mean they should be rude to us. One said that we were being ridiculous and the other person said that we don't need to yell. We were not yelling, they made us pull around to order the last two orders and that's when they were extra rude. read more

I wish I would have checked the reviews before going here, everything the other reviews said was true. We waited over an hour and half of our order was wrong. Update: To make up for our bad experience the staff gave us free taco coupons. We went to use them today and they told us that the coupons are expired and they cant accept it. Unbelievable. read more

They never get a simple order right, always missing items, food is rarely fresh. I made a Yelp account just to speak my mind about this Taco Bell location! Today was the last time I will ever go there. The chalupa was rock hard and stale and the nacho cheese was half full with the container melted into it that left a disgusting crusty appearance (see photo below). Do not eat here, drive three miles farther to the one on Rochester road. The only good thing about this location is the guy (I think he is a manager) that makes you fresh food when you call and tell Him how bad they messed up your order, but who has time to drive back up there? Doesn't matter whether I have gone at lunch or late at night it is always messed up (2 chalupa cravings box, chicken quesadilla no sauce, and two cheesy roll ups) is our usual order. How hard is it to not put sauce on a kids chicken quesadilla???? Every time they mess that up read more

Taco Bell - Nasty Taco Bell Nacho Cheese Sauce - Fast Food Near Me - Rochester Hills, Michigan

You guys are at war with the Panera bread across the street and i'm not gonna lie y'all are winning with the all night service. Getting home from work listening to Kendrick in my feels u the only place open. Great work team. read more

So what do you do when you see your order accurately displayed on the screen, the employee asks you at the end of the order to confirm what's on the screen, and your order is STILL WRONG?!?! read more

Service is slow as hell and most of the workers here seem miserable, I'm assuming bad management but the food is always good quality. Once in a while they've forgotten items on my order. read more

This is a nice Taco Bell. Went here in town for holidays. I had to get away for a quick snack They get a crazy amount of business at times off University. Besides the occasional line, it's a reliable & affordable eating option, especially late night. They used to stay open until 3 AM. Unsure if their hours of operation have changed with possible labor shortages / restrictions. read more

Staff doesn't seem to care, extreme wait for food even with a short line. Been to plenty of Taco Bell's this one is no where near on par.

This spot is awesome! They were patient with us taking forever to order even when we went past close. Kudos to you guys! Food taste great and they were following COVID guidelines. read more

Taco Bell - Mountain Dew Baja Blast - Fast Food Near Me - Rochester Hills, Michigan

Worst Taco Bell ever. Waited 1 hour plus to pick up online order, staff said they were unable to check to see if my order was done. Incredibly rude, which I'm sure was because they already had my money. I'd recommend never coming here. read more

service was awful, the self order menu was down so I tired to order in person and then what I wanted was out so I asked for a menu and they refused to give me one. read more

Don't eat at this location. It's the equivalent of a marriage going right down the crapper. You know...neither person listening to what the other is saying so communication is non-existent. First off I'm ashamed to admit that I have eaten Taco Bell 3 times in the last 3 months, but I've only lived in the area since late August and the last 3 times I have gone through the drive thru my order has been wrong. The one thing this location has successfully done though is managed to get me angry over fast food. I was actually angry tonight over food that should not be suitable for any human to eat. Not anymore though. Im no longer spending money on something that, upon unwrapping, looks like the love child between Donald Trump and Mama June. read more

Waited in line for over 30 minutes today to be turned away because they couldn't keep up with online orders and only accepting people who pre ordered online that were picking up. I have given them many chances recently and usually have no problem waiting in line because I know times are hard right now and places are short staffed but today was horrible. I assumed it was just like any other time there so I waited in line at least 30 minutes to get to the speaker to order only to be told we had to leave. They should have put signs up on the doors and windows stated that they were only open for pick up orders that were placed online or close down the drive thru so people don't wait in line for that long to get turned away. Management should have stepped up today to better handle this situation. read more

The first time the drive thru was a bit slow but I wasn't in a hurry and....they still make my favorite from the secret menu, The Enchirito! Although no olives on top I enjoy these a lot. Also ordered the new nacho fries for a buck and asked for well done, soggy the first time. Okay so, enchirito was great as usual and surprisingly the fries were delicious, sprinkled with a cheese spice shake and served with nacho cheese sauce. I'm telling you they give you a pretty good value, also didn't miss on the condiments, with napkins, sporks, fire sauce...Great experience read more

Not a big Taco Bell fan but was starving after the gym. Waited in a long 25 min line, ordered 3 chicken quesadillas w NO jalapeño sauce. Told them 3 times while i ordered, and even had the woman at the window check, which she didn't. She just stayed the window. Anyways, all 3 had jalapeño sauce. Had to drive 20 mins back, for the manager Scott to ask if we're allergic to it?! Why does it matter if we're allergic, we ordered it without it. We shouldn't have repeat ourselves 5 times and then drive back to get the order fixed. Very upsetting read more

Normally i don't write reviews, but i've had 3 bad experiences. 1st, i was refused service bc my friend called an employee "Jim". I'm not sure why everyone got defensive but even the manager got involved. The second time I asked for a Baja blast and he looked at me and shut the window. The third time I came to the restaurant at 11o'clock I waited 20 minutes and I know they closed at 12. whenever I was second in line to order they put up a sign saying they close at 11:30. The current time was 11: 20 and I was behind a car whos order was not taken until 11:29. whenever I got to the window it was 11:29 and they waited until 11:31 to tell me they would not take my order. After waiting , almost 40 minutes and previous experiences. I thought i should write a review for them to improve. read more

Don't expect them to get your order right. Just expect tons of mistakes and you won't be disappointed.

I can't believe the visit I had on Monday. 1st I walked in to find food spilled all in the entrance. I dined in for 30 minutes and the food remained on the floor after a few of us notified the staff. I had to clean my own table, all of them were dirty, some had used napkins left on them. Went to get sauce and only had mild. All the other trays were empty. I told the young lady behind the counter, jut she never came to refill them. They were not that busy either! I had to go back to the front to ask for it. I'm not sure what's going on at this location, but it was a terrible experience. read more

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Food is always mediocre and they accept in-store carryout until they close, but they lock the doors around 7 so you have to wait for drive-through line to get your cold food that was made 10-15 minutes ago. It's almost comical how poorly thought out it is. read more

The Taco Bell on Walton Boulevard in Rochester Hills is unbelievable! We waited in line for close to 20 minutes before we realized nobody was getting any service on this Sunday night. We tried Taco Bell for the first time in 10 years two weeks ago and thought it was OK. Maybe in 10 more years will try again. read more

Haven't been there for quite a while but for the price (I remember when they were .49) a regular taco gets about a table spoon of meat and the rest lettuce and a pinch of cheese! The pictures they advertise are false! You get nothing like the foods pictured! Grrrrr read more

To the guy working at around 11:30 PM on Friday, April 29th- you're a prick. All you had to do was let me know that you were busy and would take my order in a second, but instead when I tried to get your attention you threatened to call the cops on me. I don't know what standards you operate on, but coming from someone who's worked in customer service their whole life- you shouldn't be employed. If you're that miserable, go work at a job where you don't have to talk to people since that's what you don't want to do. Thank you for making me wait 15 minutes in line and 10 minutes at the order spot just for you to kick me out of line for wondering if you're even still open. God forbid I want someone to take my order in the drive thru, right? I hope your night is as miserable as you are! read more

Does management of this Taco Bell even know that it is considered a laughing-stock. In my circle of friends it is simply known as "The World's Slowest Taco Bell" or my preference "Taco Hell". If you see two or three cars in the drive thru as you arrive, keep driving! Vegas oddsmakers would say you have incredible odds to drive to another TB, eat and make it home in the time it would have taken just to get your food at this location. As well as being slow the food quality is poor. Yes, I understand it's Taco Bell but in comparison there always seems to be something wrong. The next closest TB is about a 7-8 minute drive, I'd advise you to seek that one out. read more

Taco Bell - Hair, long female hair in my Taco! Never again! - Fast Food Near Me - Rochester Hills, Michigan

This Taco Bell is a great location and way too convenient for us. We're here quite often. The front desk staff are always on top of things and are sure to input your order correctly. Food is always prepared as expected and delivered within reasonable time. Just be sure they hear your name clearly when they ask. Our only complaint is that they don't (as of mid-2018) have change tables in either bathroom which we think is odd because there were a lot of families that came and went as we sat and ate our food today. If they added those (in the men and women's bathrooms) this spot would easily get 5/5. read more

I don't know who the young person was at the window today around 1, but they were very rude and when asked for things or when you said thank you he rolled his eyes, didn't say anything, and shut the window. Not a single word out of him, just staring. Wanted to ask for my receipt but he slammed the window. The girl who took my order must have said thank you 10 times and was very sweet. Disappointing. read more

Obviously they do not care about essential workers in bigger vehicles. Doors were locked and I went to the window and the guy said I could not order and that there was nothing they could do. read more

Spent $40 on 2 party packs at 9:30pm, when the store is empty, and the cashier gives me attitude. I understand it's a big order and I expect to wait, but don't appreciate feeling like I'm putting someone out for doing their job. read more

Paid $.50 for sour cream to be added. What a waste! Got less than a thumbnail size blob even after a remake. I know these stores are trying to get the ticket price up, but at least put an adequate amount of the add on in the item then. Next time I'll ask for the add on as a side, if the same cost. read more

Going to keep this simple. They forget parts of your order and don't pack the food right. Basically they don't do their job right.