They are lightning fast! The little one was not feeling adventurous at the restaurant across the driveway, so I ordered two burritos on my app and immediately walked over. The food was already done and ready for pick-up in less than 5 minutes! The little one really enjoyed the burritos, and I got to enjoy lunch with friends. The staff was very friendly. read more

I like to order ahead from the app and pick up at the drive thru window. The place is very lit up with promoting new things on the menu. Get the app, claim your points and you can redeem for free food. They always get everything right that I have ordered. Even down to how many sauces I want. Food is always on point here and always warm. I'm never disappointed when I pick up my order here. Service is pretty fast too. On the weekends around 12-1am is when I noticed a slightly longer line. read more

i ordered five chicken tacos and you sent empty taco shells with three pieces of chicken in them! i explicitly asked for diablo sauce and did not receive a single packet! your employees need to double-check orders and ensure this pathetic mistake never happens again! put the ingredients we pay for in the food and do your jobs right! read more

Taco Bell - Fast Food Near Me - San Jose, California

They don't have any online exclusives on the app, and they charge $0.30 for onions as well as doing any add ons cost more than other Taco Bells. We only go because it's closest Ed to where we live. On the other hand, they have gotten my order wrong less often. read more

I found this location always has fresh ingredients. Lettuce/tomatoes are always fresh. Don't skimp on the ingredients. It's a little out of the way but when that Taco Bell craving hits, I come here. Service is always nice and drive thru is fast. read more

Jameer was the kindest, most calm person in that Taco Bell. He worked the register. Tonight he had to deal with all the sharks fans and their 3 free tacos coupons. He managed everyone and dealt with those who asked for the bathroom. 5 star service from this man. Give him a raise! read more

Very friendly staff. I've been to a bunch of Taco Bells around town, and this location prepares the food with the most care. Even on doordash orders. When you open the wrapper and all the lettuce or beans aren't spilling out, you know you got a good batch read more

Taco Bell - Nightcap - Fast Food Near Me - San Jose, California

This location is always make our food perfect and warm, friendly staff. Lobby is clean, so very satisfied visit that's why I'm a loyal costumer.. read more

Just left it's 11:05 PM. The service was great. The food was hot. will be back soon. Shout out to the drive-through employee. He was real cool. read more

Food is great but the service is slow and take long time to get. Also the bathroom always has odor when u walk in .

So Taco Bell is always good food and sometimes they make mistakes. The workers are human. We recently had ordered take out and when we came home we noticed the order was not correct. We called the manager Maria and explained what happened. She immediately apologized and then offered to give us the order again the next time we visit. Well that was this evening. Maria was not there but the second shift manager, Peter stepped in. Peter was just awesome! We told him what had happened and he not only gave us the order, but he gave us some drinks and extra food just for our trouble. Peter is the epitome of what a manager should be. He was sincere, knows what customer service is and should be and knows what to do to keep a loyal customer. Oh and the food was great. The chicken and rice burrito was awesome, the potato tacos were tasty, the bean and cheese are still unbeatable, and the chipotle chicken melts still have the kick Thank you to the wonderful staff at this location. read more

It's mid-December and they have the air conditioning on! Freezing inside! Music is too loud. And you can't order at the counter anymore, only at the kiosk. Ordered 3 Fire sauces and they gave us 6. Guess they can't count. Wasteful. The one worker I dealt with was very nice, however. Hence, the 2 stars. Would've been only one otherwise. Not coming back here. read more

I come here more often than I should, but I know that the drive thru will be quick, my order will be correct, and the friendly people in the drive thru will recognize me. Using the app is a must as you can easily make substitutions without having to explain everything at the speaker and the rewards are always a nice benefit when you redeem one. Definitely my favorite Taco Bell in the area. read more

Service is horrible. All the employees look like someone urinated in their cereal. Strange the rating for this specific location doesn't appear on yelp unless you click the button. I crave the food... don't enjoy the end, rear, result read more

I love coming to this particular Taco Bell when the late night cravings hit mainly because of one of the employees. This one young man that , I didn't get his name, seems to always be in a good mood and is super sweet and helpful! The food I meh and I only come here as last resort because it's junk food so not much to say on that. read more

This used to be an awful location but for at least 6 years or longer it has really changed. Their regular Manager Maria really cares. And the people she hired cares about customer service For example Manny. If you treat them with respect they will go above and beyond. read more

Customer service is terrible!!! Not only are they slow, but they are rude AF!! Hardly any meat in the tacos, but a lot of toppings on the nachos?? read more

Taco Bell - Fast Food Near Me - San Jose, California

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I think the staff here who were on the shift tonight have basic understanding issues. Whoever was taking our order couldn't understand a SIMPLE order for two burritos and kept adding some nonsensical shit to our order. We'd tell him what to correct and he'd screw something else up. Finally he got the order right on the screen after a full 6 or 7 mins of trying to explain to this idiot what we wanted. Eventually when we collected the order, the receipt had the two items stated correctly but our bag had an extra burrito for some reason. We asked them if this really was our order. They checked and said it indeed was and they've given a free burrito. We told them we don't want an extra burrito - so they took it out. We came home and tried eating the burritos but they were the wrong order. Those weren't the burritos we had ordered. The scatterbrained idiots in fact had given us someone else's order (although the receipt we got was for our own order). We were too tired to drive back to Taco Bell and fight for two burritos. I threw the stupid burritos away and of course will never be going to this place again where the staff lacks basic understanding. read more

Went to go buy a simple meal and ended up with a family pack. Very disappointing staff as well they seem to make problems when I merely want my food and money read more

I go here continuously, they rarely miss any items and my stuff usually comes out fresh and on point. Those quick nachos are always a blessing whenever I want a quick snack. Everyone is nice there, never had an issue with people. For fast food, it's cool read more

It seems everytime I go here it consistently gets worse and worse. I stopped going at all for a long time and thought I'd give it another shot today. Huge mistake!! My order consisted of Doritos locos tacos, chalupas, cheesy roll ups, and a couple bean burritos. Unfortunately I didn't examine the contents until I was home....Big Mistake. The tacos were supposed to be surpreme and had a combined 10 pieces of lettuce and tomato with no sour cream. Cheesy roll ups were cold and were not melted whatsoever. The chalupas were soggy and missing tomatoes. The bean burritos had no sauce and no cheese. This is unacceptable. I will not be returning read more

I just had one it's quite good even i would love to try that again but only in a month

We came in to eat and all u hear are the workers talking smack about people ordering and they cuss so loudly. Given alot of attitude. Very disappointed read more

Once I got through the top layer of my Nachos Bel Grande I discovered this pile of crumbled chips. What kind of garbage is this? Never going to this Taco Bell again. read more

Taco Bell - Bullshit Nachos Bel Grande - Fast Food Near Me - San Jose, California

Honestly I get why it has bad reviews but you gotta be real as well in the sense that you may have let one bad moment determine the entirety of Taco Bell but you haven't met Manny the guy who cares!! Never in my entire life of getting taco have I been blessed to experience such a dope energy. Shout out to Taco Bell for hiring Manny and his crew in the short time I was in line waiting for my food I knew Manny was a all around great guy with leadership skills to match. I've been drinking but if the service was shitty you know I'd call it out. Best service 2024 goes to Manny give that man a Fucking raise. I don't know him quiz me ask em what you got to ask this isn't paid it's a real life POF read more

I'm a fan and loyal tacobell costumer in 5538 montery San Jose ca 95138, I always came in this location because staff are really nice and friendly, they make my food perfect i luv it.. they are really helpful especially when I order in kiosk .i always recommend to go this location so that u can experience that can't find in other fast food chain. read more

Never door dash from this place. They cut corners just because you're not there to check your order in person. My chicken quesadilla was just a cheese one and even though all my orders included hot sauce. They did not include any. Everything was poorly wrapped where they would just fall out when picked up. And the food itself was poorly wrapped. It's so unappetizing. Honestly I wouldn't be surprised if they spat in my food. It seems like they wanted to get back at the people ordering late at night. read more

Taco Bell - Poorly wrapped burrito. - Fast Food Near Me - San Jose, California

Seriously the worst Taco Bell. Unfortunately it's the closest one to me. I've had to go back twice to get my order corrected. And all I ask is for chicken instead of beef. I didn't know it was that hard to put chicken instead. Don't waste your time here. On top of that. 4 pieces of chicken on this stupid chalupa. read more

Taco Bell - Bull shit - Fast Food Near Me - San Jose, California

Avoid this Taco Bell like the plague. Ordered online and my husband went to pick up as it said it was ready at 5:55pm.The lady said there was no order there under mine or his name. He showed her the order and the address. She said no he was at the wrong address (wth?!) Navigation legit brought him there. He double checked and he asked her again if it is the address. She said nope wrong address. I'm on the phone with him like,"yo, it's the only Taco Bell right there in the Dollar Tree plaza I'm mapping it right now". so it's 620ish now he goes back, speaks to dude and dudes like oh yeah ur orders right here. Hella rude she hands him the bag and says Goodnight. At this point we're peeved already, but WAIT!! It gets worse!! She shorted us 7 items !!! So he's mad, I'm mad, he drives back yet again. I call her and no apologies, nothin just being rude, I'm human, being rude back. Mind you it's like 6:40 now at this point. I'm like you know it's almost 40mins past when the order has been ready. I want everything remade that he picked up. She's like you already received it. I explained to her that it was hella cold now at this point. We went back and forth until she finally agreed to remake the damn food. She stared down and dogged my husband when he picked up the meal. To Marjorie the manager or whomever Taco Bell employee I spoke to on the phone, girl my husband maybe Mexican but you ain't gotta treat him like that. I'm a Filipino national and I hate that I had to tell u where I'm from to get some level of respect to get y'all to agree to make that damn food over. Taco Bell ain't even worth the drama. read more

Taco Bell - Fast Food Near Me - San Jose, California

Messed up 90% of the order. Tortilla on taco not cooked. No lettuce in Doritos Locos taco. Wrong drink. Cheese Quesadilla came with no sauce after confirming to add sauce. And the last time they did chicken quesadilla instead of cheese quesadilla. read more

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I go to this Taco Bell on lunch because it's closest one near my job. I've learned though if I'm wanting Taco Bell to wait until I'm off because this Taco Bell's got to be the worst as far as quality of the food they are serving. I took my daughter there for lunch yesterday and paid $12.50 for a Mexican Pizza and a chicken quesadilla. The Mexican Pizza was so sloppily out together that I couldn't see where each piece started and ended. The last piece and nothing hardly in it just two pieces of toastada shells with a little beans no meat. The quesadilla believe it or not was worst! Had three little pieces of chicken all on one end of the quesadilla... it wasn't grilled... looked like they took two tortillas and sprinkled a little cheese and three chicken pieces together and microwaved it... if you're going to charge people $5 for each item at least take the time and care to make them feel that they're not getting robbed twice... one for the cost and two for the quality of the food. So if you're thinkings about eating at this Taco Bell don't! read more

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We got a mobile order and they forgot one of our items so we went back inside and the felt bad that they forgot our food so they gave us a freeze drink. The employees are nice I recommend. read more

We had ordered food from the other Taco Bell off Bernal and when we got home we realized they did not give us any hot sauce. We went back but they had already closed. We decided to try this location since we wouldn't enjoy our meal without hot sauce. Christian in the drive thru made our night. It was just hot sauce, but his customer service was what made our taco bell experience complete. Thank you Christian! read more

They never answer the phone. I always call them like 3 or 4 times and at the last call it sound like it's disconnected. I feel like they don't want to answer our phone call. So I always keep calling them until they finally answer the phone. read more

Seriously how hard is it to mess up an entire SIMPLE order? Here, apparently pretty easy! I haven't here (or to any other Taco Bell) been since they stopped making tostadas and discontinued their green sauce. But today I did not have time to go to Taco Bravo! I ordered 4 Taco Supreme's with 8 MILD sauces and one bean burrito with NO RED SAUCE and a Pepsi for my husband, no drink for me since they do not have fresh brewed iced tea. WHAT I GOT WAS.....2 regular tacos, 2 taco supremes, 3 flaming hot sauces for 4 taco and a THIN bean burrito saturated in RED FREAKING sauce which I had to throw away, it was un-edible, and we ate our tacos with no sauce! This location has messed up at least 80% of our orders over the years as we live close by and again, we stopped going here. Well, now I remember why...Deja Vu! If you want better tacos, green sauce and tostadas among other things I urge you to go to Taco Bravo.....we have even driven up to Fremont to go to Del Taco! Avoid this place at all costs! Even if you don't have time to go somewhere else! Just get burgers! read more

Dining is always clean and they have a kiosk to help. Easy to place alterations on my food.

The food is always hot. And the service here is great. They also give you lots of sj s when you ask for it. 5 stars

Giving four starts because the younger maybe manage for supervisors on shift was super helpful and nice when I came back in because my order got mixed up. Thank you! read more

Nice and clean restaurant in neighborhood, manager named Maria is very nice and responsible couple of weeks ago I was missing some food when I got home i called her and she recognized me today and offered me my food read more

Always missing something in my order. When I try to call phone rings and rings. This is the closest Taco Bell within miles to my house. This is why I keep coming back. read more