This was the second time in less than two weeks someone else had my order. (The other time was at Little Caesars. Not here). The car in front of me in the drive-thru lane pulled up, was handed a bag, she started to pull away and then stopped. Said something to the gal in the window. Staff gal left. And many minutes later they retrieved the bag from her car. Soooo the bag (my bag of food) had been sitting in this other person's car for like 5 minutes or more before they handed her order to her and she drove away. I pulled up, strongly suspecting that it was my food that had been handed to the other random person. I had to say my name several times and then got handed a bag that was sitting by the window...basically confirming my suspicion. But I wanted confirmation. I asked, "she had my food before I got it right?" The young gal working, to her credit, did not lie to me. She got a sheepish grin and nodded yes. My food was cold. It had been in the hands - in the car - of a stranger for 5 or more minutes. This isn't okay. read more

One of the worst taco bell experiences ever. My quesadilla was filled with black burnt remnants from the skillet/ griddle. It ruined the taste of everything, that i had to throw it away. read more

The staff was super rude when I declined to round up on my order she said "oh wow" she also sounded like she was fent leaning. I ordered two cheesy dipping burritos and they gave me some sorry messy burritos in one packaging. they need better staff period. read more

I love me some Taco Bell! But through the years I have not had very good luck. The service tends to be on the terrible side at most locations and the food subpar at best. This particular location is almost always bad. Thats why I felt the need to give them props for my dinner tonight. I am still a little a little salty about them getting rid of my Mexican Pizzas and Enchiritos. Whats up with that? Anyways! .....I stopped in to grab me 4 crunchy Taco Supremes with light lettuce " Yes Im A Fat Boy" I love me some crunchy Taco's! I usually get them completely crushed, missing the sour cream, stale shells, no tomatoes, or totally lacking the mystery meat. Not tonight! They were some of the best Taco's ive had in a while. The young lady at the window was very nice. I hope this trend continues. If so I will be stopping in more often. read more

Taco Bell - Crunchy Taco Supreme - Fast Food Near Me - Southaven, Mississippi

This is the absolute worst fast food location I have ever been to. Every single time you come here which yes I should not come here more than the first time, but seeing how it's the only Taco Bell location nearby you are sort of forced to which I think is why their service is absolutely horrendous. They take maybe two or three people's orders and then they make you sit there in line for at least 15 to 20 minutes and then by the time you get the order it's wrong. You're missing food. You didn't get food it's wrong. There is zero excuse for this location to even have one star. read more

I went through the drive thru around 1:00 am. The lady told me that they had just had a "rush" and their meat is cooking, so it would be a 30 minute wait. I sat in the parking lot for 30 minutes then got back in line. She then proceeded to tell me the same exact spill about having to wait 30 minutes for the so called "rush". So now I'm expected to wait 30 MORE minutes. Also what rush has happened? I have been here for 30 minutes with no cars in the parking lot AND who gets a rush at midnight??? Very lazy, disappointing, and a complete waste of time. It is always the same girl with a choker. Most of the other workers are pleasant people to interact with. Need to fire immediately. McDonald's here I come read more

the few times I come here, they never have what's on the menu. ordered some creamy jalapeño sauce, was charged .80 cents for it. get home, and you guessed it. not in the bag. if I could give a half star I would. do better Taco Bell!! do better. read more

They gave us half our order. We were the only one in line at the time. Turned the car back around after noticing. Got our full order after waiting in drive through line. The 2 crunch wraps that were apart of our order were burnt on one side. They were made differently from each other. One crunch wrap had just had meat beans cheese and lettuce smelled bad. They didn't even add lettuce tomato or sour cream to the other crunch wrap which they both should have came with. Did not eat our meal. read more

Taco Bell - Smelly Crunchwrap - Fast Food Near Me - Southaven, Mississippi

Do not come here. Waited 18 minutes for drinks. All orders are taken via a touch screen in the lobby. You don't interact with a person until the food comes. They holler your name, drop the food on the counter, then head back in to the kitchen area. When our food did come it was a correct and complete order - EXCEPT - they did not give us our four drinks. I had to wait 5 minutes for the person to come back up with someone else's order to tell her I was missing drinks, she acknowledged me, then went back in to the kitchen. 5 minutes later, when she came up with some other poor sap's food I reminded her I was waiting on 4 drinks. I was told - get this - "I'm just doing food she (pointed to another girl) is doing drinks" and then she walked away again. I said "whoa whoa whoa I just need four cups I'll get my drinks myself at the soda machine in the lobby". Oh what a silly fool I am. I, and the 3 other people who were all now waiting for drinks, took our cups over the the soda machine in the lobby only to find - it's not working. Broken. Busted. Broken and busted and not working like the staff of this Taco Bell. Another several minutes go by with all of us waiting for someone, anyone, to acknowledge us. I just asked for 4 Pepsis because everyone else kept getting told "we're out of that" for each drink they tried to get. All I wanted was 4 Pepsis. Just 4 Pepsis. Apologies to Mike Muir and ST but no apologies and much shade to this busted broken not working Taco Bell. Substitue H for B and you'll see what I'm feeling. Oh - the store was clean though. I guess the crew had lots of time to keep the place spic and span because NOBODY WAS TAKING CARE OF THE DRINKS. Post script - as I left I may have come to a realization. This Taco Bell is playing some 4D chess - if you don't give anyone drinks, nobody can spill any liquids and that will keep things from getting sticky which will go towards the whole keeping the place clean motif they seem to be going for. read more

If I could give them no stars I absolutely would. This restaurant is horrible! I keep trying to give it a chance but it gets worse and worse every time. You NEVER get your food under 30 minutes of ordering. my dasher has been sitting and waiting for over 30 minutes now. Last time we ordered it took over an hour to get it and then half my food was missing. I drove it back up there because we spent damn near $50 for this order and the worker said "well we ran out of chicken and steak"... okay and? Like wtf? You just don't make it then? Why would you not just call me and let me know and give me another option?? You're literally stealing from me because I am paying for food you never made. Horrible horrible horrible customer service. Rude asf too. I dont know if they just employ whoever walks in off the streets but Taco Bell has gone waaaay down hill. Do NOT waste your time at this store. They need to shut it down because obviously the people who work there don't actually want their job enough to treat customers properly. I would post photos but guess what... I STILL HAVE NO EFFING FOOD AFTER 45 EFFING MINUTES!!!! read more

Was very upset after I received my order total. Their food is steadily going up in price and their slapped together food doesn't deserve a price increase. Poor service, pricing. Give me a break . read more

The worst service ever received. We pulled up to order and immediately they had an attitude. Second, they finally tell us after we finished ordering that they're out of multiple things? We waited in line for over 40 minutes. Then, we pull up to the window and told they're also out of the drink we had JUST CHANGED. They couldn't offer us a refund and told my significant other to pull around and wait. My significant other had to go in and get our "refund" and food for our order. They refunded him in cash and somehow couldn't have done this at the window. Ridiculous employees, seriously who is hiring these morons? read more

Seriously?! Good news - dining-in is open and appears clean. That's where the good news stops. This location is using kiosks inside to order food. One kiosk out of order. Literally four employees sitting in the dining area all muzzled with masks informing customers all orders must be at the kiosks, none will be taken at the counter. Why would Taco Bell have that many people sitting on their Dairy Aires collecting a check to only point out a kiosk?!!! Either have one or two persons working the counter, or install more functional kiosks and fire 3 of those 4 employees. read more

Terrible service! Poor mgmt, no customer service skills! Do they hire the dumbest people in Mississippi?

Out of breakfast? How do you run out of breakfast when it's the same items you use for all your other food just with a different combo name. App should notify you if order can't be placed like other establishments. Got a feeling the crew is feeling extra lazy this morning. Thank you for saving me from indigestion all day. read more

Service was terrible. Took over an hour to get my food and I ordered on line. And it was not just me that waited forever for our food.

This is the 4th time i have been starving and stopped in line for a 30 minute wait to get slop. nachos bellgrande with extra meat, cheese, nd sour cream and this is what i got for $$8.00; anyway lesson well learned. Southaven ms goodman rd needs to really do better than this.. read more

Taco Bell - Nacho bellgrande with extra meat and cheese and sour cream - Fast Food Near Me - Southaven, Mississippi

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Worst experience at any fast food place I've ever been to. Pulled up to the drive through at 2:00PM and got a pre-recorded message saying they were closed. The lady taking orders then responded and when we asked if they were open she was rude about it. We had 2 separate orders in the car and both were wrong. They were not busy at all. Between the two orders, they messed up 3 items and forgot 2 other items. They only got 4 items right. They were rude when we asked them to fix our order, and we finally settled for what we had and left. The pic is from a cheesy roll up that we got. It's just cheese and a tortilla shell so I don't see how they could do poorly on a simple item like that. read more

Taco Bell - Cheesy Roll Up - Fast Food Near Me - Southaven, Mississippi

I went to get food and the service was very rude and all the drinks were hot and all the drinks were out and there was no ice I will never be eating here again read more

"We don't have the tortillas to make a burrito" Well, it's a good thing your entire business isn't focused on variations of tortilla wrapped beans and meat. read more

How hard can it be to get something right? It is painfully on full display here. Total disregard for customers. If you're only drive through, then get the crap right...having to go through drive through...again...just to get my order corrected is BS. Stay away from this place. Nice new building, same old staff. read more

If 0 stars was an option I would use 0 Came to this TB on a Friday night at 10pm and told "there is no one here to take your order" Which was odd but just thought oh well. Two weeks later I came through at 5:30pm on a Saturday night and was told "WE ARE NOT TAKING ORDERS FOR 15-20 MINUTES DURING SHIFT CHANGE" Never heard that at a drive through much less at 5:30 on a Saturday night read more

Hot food! That's great! Clean restaurant and nice staff, efficiently ran! Great job! 5 buck box of steak... read more

Only one start because the customer service wasn't bad. Although it wasn't great. Never have I had a power bowl on a bed of lettuce! Was served with maybe a table spoon of chicken and rice. Absolutely unacceptable! read more

First of all, they forgot to put egg in my BREAKFAST Crunchwrap. Then when I went to the store (which was locked) to ask for another wrap they gave me something the looked like they smashed it with a hammer. At this point I was upset so I drove around to the window to show them, they didn't believe me of course but anyways they handed me my proper order and even asked if I wanted anything else before I drove off. Me being the suspicious person I am I opened it up and saw something clear and bubbly (way too bubbly to be oil) I'm an EMT so I'm pretty sure it was saliva. Of course I didn't eat it or make a scene but I'm definitely staying away from fast food for a while. read more

What's with locking the door, posting a sign that says drive through orders only!!!! 1:55 is when we arrived. Short handed staff? Happened at nearby Burger King a couple of weeks ago. read more

WORST Taco Bell location around. Wish I could leave it with 0 stars. The service here is always rude and nonchalant. My orders are never correct and they make it clear they don't care about it when you tell them it's wrong. The place is always filthy. The last time I decided to come here, half of the food I wanted to order, they were "out" of. Mind you, it's only 10pm. The drivethru woman was rude and short with me. My quesarito had barely any meat in it, and wasn't even grilled! I now travel to the location in Olive Branch, they are nicer and I never have problems with my food. Southaven location needs to hire new management/crew and start over. read more

One star is too generous for this location. This is the worst Taco Bell I have ever been to, and that is REALLY saying something. Each time we come through to get a $5 box, it has ALWAYS been something. When we try to upsize to a large drink, it's always an argument because apparently it's too hard to hit the large drink button on the register. When we get to the window, our large drink is filled as if it were a medium. It's honestly easier to go inside and fill your own drink. Every time I ask for sauce, it's an even BIGGER argument. I like fire sauce. Nothing else. For whatever reason, they always throw mild/hot sauce in the bag. So every time I ask for fire sauce, the cashier will say, "I already gave you sauce!" to which I respond, how did you know what kind of sauce I wanted without asking me? It's a huge waste of sauce-- I always end up running inside to grab fire sauce myself and throwing away the mild/hot sauce they gave me. My order is always wrong in some way, missing an item (why does my chalupa have no beef???), the cinnamon twists have no cinnamon. The staff here have no concept of customer service. The inside is gross. They're ALWAYS short-staffed. And, worst of all, they NEVER give us our receipt (probably because their location can't take anymore bad surveys). We now drive to Olive Branch when we want Taco Bell. read more

Taco Bell - I picked up my taco and the bottom fell out - Fast Food Near Me - Southaven, Mississippi

Today was a great day to walk in and see employees smiling and greeting customers I felt very welcomed! As a former manager and employee of a restaurant I work at now I have to say they made my day!!! read more

The drive thru lady was super rude. Told her our order multiple times and still got it wrong. When we got to the window, she snatched our card and didn't say a single word to us. read more

Ordered 2 items I did not get...did not get a single pack of requested sauce. It infuriates me to spend money for nothing. The food we did receive looked like it had been thrown in the bag without any wrapping. If I could give this Taco Bell a 0 star rating I would. read more

I went through the drive through, ordered and all was correct on the screen, got to the window and gave my payment, when I got home, I was missing part of my order, did not get a receipt, called the store and asked for the manager, the girl said ok and slammed the phone down, then came back and said he is too busy right now you'll have to call back later. I told her nope I will just call your home office. The staff is not very personable and as far as I am concerned they need to just shut this store down till they can get it re-staffed with staff that cares about the customer that PAYS their salary with their visits. I will be calling the home office and putting in my complaint with them too tomorrow when they are open. I would NOT recommend this taco bell to my worst enemy. read more

I hate to give it even one star! I had an issue with employees and management and once I tried to call to get the Corp office or the local owners I was talked down upon like it was my fault their service was horrible and then I tried their website which shut me out five times, good grief already. I believe I'm just done with this store, it was the worse service I have every experienced!!! Don't even waste your time!!! read more

If I could give 0 stars I would. Waited over 15 minutes for someone to come to drive thru intercom after they told us "one second". Rude service. Not a fan read more

drive thru line is always empty or nearly-empty, good service, they always get my order right. my only complaint is they didn't put many beans on my crunchwrap read more

If I could, I would rate this place no stars. Worst customer experience I've ever had in my life. Went through the drive through and they gave me someone else's order. Went inside bc the line was so backed up. And there was a line inside. The girl at the counter kept telling everyone in line that there is a twenty min wait. AND THEY WEREN'T EVEN BUSY!! The wanna be manager threw my food on the counter and then walked off. And once again, my order was still not right. I was still missing nachos and tacos. She eventually came over and literally got rude with me. I told her it's not my fault whoever got my order wrong. She started yelling and said don't raise your voice at me when she was the one yelling. I did nothing but come in there to get my order that I paid for. She then threw the receipt in my face and it fell to the floor. I waited in the parking lot for a sheriff so I can get my refund. I got my refund and kept my drink. Girl was straight crazy and she needs to be fired. Contacted corporate. I just don't understand why she was so rude and pathetic. She must of found out that she was just a side piece. read more

this is LITERALLY the worst taco bell. besides the multiple other incidents i have had here that have been rude, tonight kind of topped it. i pulled into the parking lot 15 minutes before they closed, the drive thru open sign was on & the kitchen light was on. when we got to the order place, no one would answer. we waited, talked, & politely honked. when we pulled around to the windows, now 13 minutes before they closed, they had turned the lights off, & we saw them walking around in the dark, plus they had left the cinnamon twists in the packages with the warmer light on them on... so dumb.. i've worked drive thru for years & always served if they came through up until the minute of. read more

I always try to go to this Taco Bell on Sunday's and it usually ends up after 10pm and they're closed every single time. Google, and Yelp, say they close at 1am. With the bar in the same parking lot closing at 2am, they should stay open. read more

We will never go back to this location again they acted surprised to see us even though we just ordered. They forgot half of our food in the drive-through the quesadilla was filled with hot sauce and no meat . By the way we specifically asked for chicken quesadilla. The only word to describe this establishment his incompetence read more

I've never really had any issues with this TB but today is a different story. I ordered 2 mini chicken quesadilla and 2 bean and cheesy rice burrito girl at the window couldn't get my order right then when I get my food one of my quesadillas was not even cooked and only gave me one burrito. Girl charged me for everything too. Very annoyed. read more