The third time is a charm? Yeah sure. We had a recent experience where we stood at the counter for almost 5 minutes without anyone even acknowledging we were there. So, we left. A couple of weeks later, we went back. We waited a couple of minutes for the line to clear and then placed our order. Most of the food was cold. So, it has been about six weeks since then. We tried them again today. Four different people handled our order, and it still wasn't right from the get-go. I ordered a burrito Supreme, NO taco ... nachos and cheese, and a drink. When we first received our order, I immediately noticed a taco but no chips. I went back and tried to correct it. I got that correct product. Went back to our table and bit into a strange-looking burrito supreme - turned out to be a Steak-Grilled Cheese burrito - no beef. I took that back and got the burrito ... with the beef ... tucked in at one end ... and it was cold. On the positive side, the new server was polite and apologetic. Even so, it will be a long time before we give them another chance. read more

Probably one of the most incompetent group of staff. Can't take a simple order, got the order wrong twice while placing it and received something I can't even decipher. Definitely wasn't what I ordered. Spent about 20 dollars for what looks like liquefied shit. Got 2 hard shell tacos as well, soggy and falling apart just from opening the wrapper read more

Taco Bell - Was supposed to be a cheesy double beef burrito, no clue what this mess is that they gave me. Salty as hell. - Fast Food Near Me - Syracuse, New York

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Last Sunday night we order foods for 3 persons in my house paying $75.05. We just received food for one person and it didn't mach out order. Sara did the food delivery. It's Monday night and still they haven't refund my money after my wife filled out their forms online for this issue. They're very bad restaurant. read more

love this taco bell! food is good, place is clean and I have no idea what the griping is about! everyone is friendly. Chipotle needs to hire the manager here. chipotle is a filthy dive both on erie and in fayetteville. My money gets spent here!!!!!!!!!!!!!!!! read more

Obese cashiers shut down the line at 1 AM, left people waiting in the line without saying they were closed (1 hr early). The two girls and one guy wasted everybody's time. read more

Fuck this location! I swear it seems as though the employees are more interested in what's going on with their own lives than serving any customers. Large line at drive thru. Waited forever for order. Not many people inside the restaurant buuuuuut quite a few employees outside! read more

I ordered through DD at 1:28am and pickup said 1:58 but they denied my order even though they prepped it and my dashed go to location BEFORE 2...half refund and pissed read more

Good experience last 2 visits Dined in Clean and comfortable Counter staff friendly and more than helpul; in fact I wish I got the name of the young Lady at the counter this afternoon who helped me personally Food is best as can be expected Definitely coming more often Hats off to whomever is running this place now Also, they've cracked down on delivery drivers golding up the drive through li e (they have to walk In now) so I think the long wait issues are over. There us a kiosk if you prefer/when counter staff gets busy I Don't see how they could do anything any better read more

Taco Bell is and always will be a staple through out the many phases of life. It's not genuine Mexican food, and we all know this. It's garbage, really. But somehow it works in the fast food department. A nice crunch wrap supreme with mild sauce is and always will be a decision I do not regret. Service is what it is. Keep your expectations low and you'll be pleasantly surprised. read more

i'm glad they opened a new taco bell closer to where i live because i'm through with this one. putting aside the consistent mistakes with orders & insanely long wait time - the last couple times i've gone, there have been employees smoking right outside the back door, where the entire drive thru lane is. hence, every single person ordering has to breathe it all in. i'm wondering when this location is going to get their act together, if ever. read more

Hate to say it,but this establishment is getting worse every time I visited. They didn't have nobody at the register to take an order for 10-15 minutes, workers just walking around. Noise , smell of weed... Do not recommend it . no more buying food at this location. read more

If I could give this Taco Bell 0 stars I would. Erie Blvd has some of the worst fast food restaurants but Taco Bell on Erie takes the cake for worst service, worst staff. If you want to wait 30+ min at the menu board before someone takes your order. Then you found just the right spot. Thankfully five guys is in the same shopping center, only problem... I'm stuck in the drive thru line :(. read more

Taco Bell - God I'm never coming back here lmao - Fast Food Near Me - Syracuse, New York

I wind up in line at this drive-thru more often than I'd like to admit. (I can't help it, I'm so happy that the spicy potato soft taco is back.) There was a time that I would have rated this location one or two stars. A couple of years ago, they were really stingy with sauce. More than once, I only received a single packet of sauce when ordering multiple items, or no sauce at all even after asking. Happy to say I haven't had this problem in many months. This location really seems to have gotten its act together lately. Granted, it's still a wait sometimes depending on how busy the drive-thru is. I tend to avoid peak times. Still, if you get stuck behind a few cars it can take some time, but that tends to be an unavoidable fact of fast food drive-thrus. I will say also that it's really comforting to consistently see staff members with masks on and taking safety precautions. Granted, I can only see the area within range of the window, but throughout the pandemic I've been to one or two other fast food places from time to time, and caught glimpses of staff members with masked pulled down, which is far from reassuring. Never had that problem here, and the way they act at the window makes me think they're paying attention to safety. Also, I just love spicy potato soft tacos. Not a big fast food person, but that one menu item is my guilty pleasure. read more

Cold food! I always get cheese quesadilla and nacho fries. Fries are always cold, so I stopped buying them. Today my cheese quesadilla is warm and the cheese is not melted. I'm done with this store and their workers who are too lazy to warm up the food. I was the only car in line so they were not busy. read more

Taco Bell - Unmelted cheese quesadilla - Fast Food Near Me - Syracuse, New York

45 Minutes for a crunch wrap and a taco. This isn't fine dining, this is fast food!! Absolutely unacceptable, let alone ridiculous. Just a crowd of people standing around waiting for their food. If I hadn't already paid for the food, I would have walked out. read more

Man I'm just so over their abysmal speed here. They don't seem to understand the concept of "fast food". You literally will be lucky if you get through the driven though in 10-15 minutes. It has always been like this but it keep getting worse over time. You would think management would do something about it. On top of that the food quality is reprehensible. I LOVE Taco Bell but I dread coming to this one. (Sometimes I have to because of my location). They always skimp you hard on ingredients. Like when I get a cheese roll up with extra cheese, they completely ignore that order. They are happy to charge me though. The picture I posted is of this locations classic look. Drive through packed with people going out to the street. read more

Taco Bell - Ridiculous - Fast Food Near Me - Syracuse, New York

me and my boyfriend come here all the time and i'm about to never come here again. i normally have problems here with getting the wrong orders, the employees looking like they're high out of they're mind and just being downright incompetent but today was my last straw. not only did i order a cantina chicken taco and got 2 beef soft tacos, it was not even the wrong bag it had the right sticker just someone couldn't read apparently, but also then whoever took my card at the drive thru told me to have a good day and never gave me my card back to me. get better employees. read more

We were the 5th car in line but too 25 minutes to get served. 2 cars in front had to wait 10 mins each for two bags of food. When we finally received our order it was incomplete. We had to circle back around for it and wait for another 10 mins for one food item. This was also not we had ordered (missing the extras we had paid for). No words of apology at all. Complete joke. This took place on Friday August 11th at around 9pm. read more

Every time I visit this Taco Bell, I normally do not have any issues with the wait time for even if the line is long, I don't wait any longer than I should. The food is good and my order is usually correct, except for the fact that one time I did not receive part of my order. My friend went back up to the drive through window with the receipt to get it back and the workers forgot it AGAIN... How do you forget someones order twice? It was so awkward to go back and ask for it. Other than that not really any issue when I go here. read more

Sloppy and skimpy. 7th north is worth driving to. You will avoid this. Could not refund in store or make it right because it was through the app. Never heard of something like that. read more

Taco Bell - Sloppy and skimpy, try another Taco Bell. 7th north is worth driving to. - Fast Food Near Me - Syracuse, New York

I had a really long annoying order, the employees were very nice and my order was made perfectly! I appreciate their attention to details in my order!! thank you to the night shift that worked 4/19/24 at 10:20pm!!! read more

Waited in line for 10 minutes, didn't move at all so I left. Not waiting 30 minutes for Taco Bell.

if you're thinking a mobile order is faster than that God forsaken drive thru that's always full every evening - just go somewhere else. i had placed an online order, got there in 10 minutes and it wasn't ready. and ended up waiting 15 minutes more since they were busy. but then, i asked and got told i didn't "check in" on the app? which is not a thing i've heard of nor has anyone i've talked to about it and i don't see anything for checking in on the app for online orders. kinda rude that they blamed me for them taking 30 minutes for my order. usually when you order something online they just make it.... after another 10 minutes, the manager came up and told me the order got lost and that they were sorry. so it wasn't my fault??they had a bunch of other customers waiting over half an hour for their orders. one particular woman's order finally got out and it was all wrong, missing a bunch of stuff. i waited 50 minutes total for my food tonight. the manager did double my order to apologize, which was nice of him. it seemed like they had plenty of employees who were all working hard in the kitchen too. maybe it's just their online ordering that sucks. i want to say maybe it was just a bad night but it's tuesday... and the drive thru wasn't as full as it normally is so... not sure why they were so slow in general. read more

If I could give No Stars I would! The only thing positive was the young man that took my order. For the rest of evening crew that worked on Sunday 10/2 you all should be FIRED! Every single one of you walked off the floor and left a handful of customers waiting for their food. Literally left and went to other rooms and got their Cell phones, or just did nothing. Just left to do whatever. We Sat waiting until night manager came in and asked what was going on and the poor kid who took the orders had to tell him I don't know Noone is making food? Night Manager and Young man working counter thankyou for still having a work ethic. read more

Great whole in the wall spot. Server was friendly and knowledgeable. I highly recommend the bean burrito, you won't find anything like it

Just go my food at drive thru! The worse food ever! 2nd time since Coronavirus....horrible. Not sure who inside is making it. Pineapple drink not blended at all! Mexican pizza looks like someone threw up in it! Not even the right toppings. Bean burrito NO beans and sour cream mixed in. Tried to call of course they DONOT answer the phone. Most disgusting 10.00 ever spent! Vomit read more

How y'all going to ask for what kind of hot sauce I want and not included in my drive-through order plus forget something that I ordered and paid for smh and And expect me to get back in that looongass line again cuz y'all doors are "closed". Get that $hit right! This TACO BELL read more

Okay, I understand that only the drive through is open and it is a little slower than usual. But after waiting in line for a half an hour you would think that at least the order would be correct, but it's not. It's my own fault for not checking the order before I pulled away. Let's just say, I won't be back. read more

Taco Bell is my favorite fast food chain outside of In-N-Out burger. I got 4 tacos, a drink and cinnamon twists for under $9. Three of the tacos were in the "$5 box" that came with a crunchy taco, Doritos-loco taco, and a mild naked chicken taco. I don't know why it's called mild because it was pretty spicy. The naked chicken taco has no tortilla. The outside taco portion is fried chicken shaped to be a taco shell. I didn't care for the Doritos taco because the shell was too salty. The fourth taco I got was a soft taco supreme. This has been my go-to favorite since I was 8 years old. I was surprised with how many drink options they had. I got the mango iced tea and was pleasantly surprised that it was unsweetened. It tasted more like water than tea but overall I was just glad it wasn't sweet. They also had low calorie Powerade and lemonade Mountain Dew (say what?). The inside was pretty clean. They have a drive thru lane. The cashier guy was patient with me. read more

I know this is a fast food place and my expectations weren't high because I've had Taco Bell a time or two in my life but this location had Terrible service. Employees had bad attitudes and my food was my so sloppy. Definitely would not recommend. read more

Haven't gone to taco Bell for over 4 months because what happened. So I went again and it was even worst costumer service... read more

They messed up my entire order. I'm a vegetarian and they put beef in not one, but all 4 of the vegetarian items I ordered. This is not the first time this has happened at this Taco Bell, it is completely unacceptable for anyone with allergies or dietary preferences. Will never be going back. read more

Last night, over 20 dollars worth of food was purchased at the drive-through---$21.69 to be exact--and even though sauce was REPEATEDLY asked for, fire and diablo, not a single sauce packet was included. Not one. Not a single ONE. Two burritos, three tacos, and two chalupas were purchased and not a single employee even remotely thought to include not even one packet of sauce? Unbe-freakin-lievable. This was an extremely crowded Saturday night line, a huge line, and the lack of sauce was discovered only after pulling out. Ended up having to forget about it and drive off. It's not the biggest thing in the world of course and I'm certainly no 'Karen', but it's aggravating to pay nearly twenty two dollars for food and have your requests completely ignored or forgotten. At least my grilled cheese burrito was pretty good. read more

Tonight we experienced an extremely rude interaction through the drive thru. it was major attitude and disrespect!

Literally someone laughed at me while ordering. It's unimpressive for what it's worth and the staff could not care less about the money wasting on their garbage food. read more

They didn't give me any sauce and screwed up my order so badly. Not happy will never go here again. And they gave us no napkins and forgot so much stuff read more

I watched for 20 minutes as the employees struggled to decide what to put inside the bag, while orders on the otherside (drive thru) was being pushed out like no other. I think i waited around 15-20 minutes for my order (after it was taken) Remember this is a takeout order. When I got back home to eat it, I find that my triple double crunchwrap is just a regular crunchwrap. Was the order messed up? I have no idea, but I've eaten plenty of crunchwraps to know that this was exactly a crunchwrap... I also ordered a doubledilla and man it was disgustingly wraped. Half of it was outside the bag. It was folded and worst off, it wasn't even sliced. I've honestly never been put in a situation where I had to eat a quesadilla whole, but I can finally say it is very unappealing not to mention the fact that the quesadilla had a full run of mixing around half out inside my bag. Utterly disgusting this place and organization... I used to love taco bell, but guess things have changed over the years. read more

I have to say I was pleasantly surprised with this location. I took my niece out for a day to ourselves without her sisters and let her pick anywhere she wanted for lunch and she picked here and I certainly wasn't going to protest. Who doesn't like tacos? We went inside and ordered some nachos and chicken quesadillas. The staff was very friendly and patient with my 6 year old niece while she tried to figure out the menu and order all by herself - which she did successfully. We went to get our drinks and find a table to sit at. I have to say I was very impressed with the inside. It seems as if it was recently remodeled as everything was nice and looked fresh. As soon as we found a table our food was ready. Our food was piping hot and made perfectly. We both loved what we got and enjoyed every last bite. Overall, it was a great experience and we had a very nice lunch. read more

I give this place a negative 1000 rating. This is THE WORST TACO BELL IVE EVER GONE TO. They have stolen my debit card on 2 different occasions, they made us sit in line for 30 minutes before telling us they were closed, and JUST DID THE SAME THING AGAIN. I haven't gone to this place without having some sort of terrible thing happen whether it's rude workers or messing up the order. DISGRACE!!!! They need new management and new workers ASAP. read more

I went to Taco Bell on 7/25/2019 at 5:43 p.m. I went to the counter and ordered take out. As I did not realize that there was an order in front of me for six bags of food. As me and several other customers waited over 20 minutes to get our food we were not even offered to be comped for the wait time that we waited. This is why I do not go to the Taco bell as it is very busy all the time and they take forever to give you your food and do not apologize for any inconvenience of long waits. This is why I will never go back to a Taco Bell again as I will frequent other restaurants in the area. As I can see from today not all customers that come here are equal. read more