I hate to write negative reviews, but something has to be said, especially about this incident & the complete rudeness of one of the general managers. We ordered Taco Bell through Uber Eats & the Waipahu Taco Bell location is where our order came from. We usually don't order Uber Eats from a drive-thru restaurant, but in this case we did for the first time. When our food was dropped off, we were missing two whole Toasted Cheddar Chalupa box meals along with the two drinks. We are not ones to assume, so the first thing we did was contact the Waipahu Taco Bell to see if they knew what had happened. I told the worker on the phone that we had just gotten our order from Uber Eats & that we were missing the items. He asked me my name & pulled up our order, literally repeating everything we ordered & confirming what we were missing. He also confirmed with me that his fellow co-workers just relayed to him that they saw the Uber driver who picked up our food leave with only half of our order after they relayed that they are still making the other half. So I asked him if there's anything we can do about it. He told me that we can come through the drive-thru, let them know our name & that we had just had the Uber Eats order mix-up & that they would replace it for us. When we got to the drive-thru, we told them our name & the whole Uber Eats mix up so they had us pull-up to the window. When at the window, the only thing they replaced was our drinks! We told the worker that we were missing the taco boxes too, the ones we told them about over the phone & the ones they SAW the driver NOT take. So he yelled out the order to make two boxes(we literally heard him!). But then a lady worker, who turned out to be the general manager on duty, comes up to the window asking us what happened & relayed to us that because we ordered through Uber Eats that it is not Taco Bells fault what the drivers leave with & that the only thing that we can do is contact Uber Eats for a refund on what we didn't receive. So that part we took in, gained some knowledge & accepted it. Like a "Okay, now we know" kinna thing. We then contacted Uber Eats & they were very quick to apologize. At that point we weren't upset & never was upset at Taco Bell. If the driver left without our food after being notified it's not all ready, that is no fault on Taco Bell. But after asking for more of an explanation to help us understand why it's like that, she got VERY, VERY rude & it could not be because they were busy, there were no cars behind us. This is what got me peeved: After being very patient through this woman's attitude I asked why they told us we could drive there & that they'll replace our order if that was not the case at all! I explained to her in a nice manner that because they told us that they would replace it, we drove aaaall the way over here(when the point of Uber Eats is so that you don't have to do that!), wasted our time & gas when we had already paid a delivery fee to get it delivered. In her VERY rude mannerism & attitude, she told me that it was my fault because I didn't mention I ordered through Uber Eats(when she wouldn't have known that because I didn't talk to her!). I told her that I did & she told me two more times that I didn't. I told her I obviously had to because that's how they pulled up my order. Then after she realized she was wrong about that, she continued to tell me that "well, the person who answered the phone was a manager-in-training." So now I was getting a tiny bit more peeved because that is still not our fault. She was not understanding whatsoever where we were coming from. If you told us you were going to replace it, that's what we drove there to get. It seemed like she thought we were just trying to get free food, which obviously we weren't because your employees literally confirmed what happened & why we were there. We appreciate the fast-food industry & all the employees that still go into work to provide us with food, but I felt her attitude & take on everything was not handled very well. At the end of the day we could care less about getting the tacos that we paid for, it was the way we were treated. Times are hard, even harder during these times, but that doesn't give you the right or the excuse to treat another person that way over a miscommunication. I am one to give people the benefit of the doubt, maybe they just have a bad day, maybe they have alot going on, but who doesn't. Treat people how you would like to treated in a situation that shouldn't have been a situation anyways. read more

Ok. It's Taco Bell. I must say that when I see a commercial on the TV that shows a product for $XX and I stop here and find it is 33% more expensive, I get angry. Why? If it's $1 around the country, it should be the same here. The food is alright if that's what you want : alright food. For "Real & Authentic" south of the border food, go to Taco Del Mar. They are in Kapolei and Wahiawa (Kunia), and other places I'm sure. THEY do it great. The prices are about the same, little more at Taco Del Mar, though, as I always say, "You get what you pay for". Avoid Taco Bell. It's a big chain shop and don't care about your happiness because there are 99 others that will eat there (and McDonald's, Burger King, Wendy's, etc.) because they don't have discerning taste. I do. I won't return. read more

Ordered a taco supreme ate half of it realized there were a couple moldy tomatoes in it! So gross! If this were a clean restaurant there would be no moldy food...I will never eat at this location again. And I'm thinking about calling the agency that inspects restaurants! I can only imagine what else is dirty, moldy, and in need of a serious cleaning!! If I could I'd give them a negative star rating! read more

Taco Bell - Ordered a taco supreme and had moldy tomatoes on it! A restaurant should never have to worry about moldy food...disgusting!! - Fast Food Near Me - Waipahu, Hawaii

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Not the type of person in providing costumer feedbacks but y'all let me share our experience with this Manager named "Milet" in this location. So basically, we had a missing order(burrito) that was paid for in our bag. My husband went back right away to get the missing order since our house was only couple mins. away with just the receipt but "Milet" insisted she made the order so no biggie my husband came back to the house again to pick up the bag they gave us, to show it to them that we didn't have it. To my husband's disappointment, this "Milet" was still giving him the attitude like he just wanted a free burrito. Smh. Ma'am if you're reading this, how lowly you think we are to deserve that kind of service from you? Sure you made that burrito but did you put in the bag? 3 trips total to your store but we didn't even get a single apology from you. This is not even about the burrito anymore but respect and good manner you absolutely DID NOT HAVE. read more

I come here once in a while. Didn't experience a bad service so far. Pretty quick with my food. Got me my #6 (2 chalupas) and damn, loved it! read more

Taco Bell - Fast Food Near Me - Waipahu, Hawaii

I come to this taco bell every now and then and i like it here. the cashiers are always so friendly and actually listens to me when i make my order, lol. the dine in area is clean and spacious. they're fast to take your order and get your order out. the quality of the food here is always good and my order is always made correct. i recommend this taco bell! read more

I cant seem to remember when my last visit to a Taco Bell was...but it did change a little. The menu board at the drive through looks way better than it used to. There are a lot of new items that were not on the menu before. I think my lack of visits to Taco Bell is because of the comparison to actual mexican food. Some dont even consider Taco Bell a Mexican establishment at all! Anyway, this visit was a drive thru visit and based on how everything went, Id have to say it was ok. I was not impressed with the Fiesta Taco Salad but the Black Bean Burrito and the regular Bean Burritos had a lot of filling! read more

Got my XXL grilled stuff burrito, steak, when I opened it the taco on the bottom is all wet from the steak. I can't even pick it up without it falling apart!!!! And it wasn't even busy at all!! Rather go McDonald with all the busy customers and get a correct order instead of fast but crappy food!!!!! read more

Taco Bell - Fast Food Near Me - Waipahu, Hawaii

Ordered some food today-delivered thru Grubhub.. Food was hot and delicious, and the delivery was super fast, not to mention the driver was very courteous. Very, very satisfied. read more

Quick Speedy service and I lucked out and didn't get a fob taking my order! LOL So I didn't have to repeat what I was saying a million and one times. Perfect location right next to the Sizzlers in the Waipahu Shopping Center. But this shopping center has like EVERTHING, to bad I don't live around that area cuz I would totally take advantage of all it's places that or I'd be a complete and total fatso. LOL. Didn't go inside yet so I can't comment on that. But I loved my Big Box Meal that I got Crunchy Gordita Crunch you are my savior! With jalapenos on the side CHEEE! haha read more

We always end up here for dinner when we're on our way home from church. My husband LOVES taco bell. The prices are reasonable and you can get a quite a fill if you're not choosy and do value menu items. I love their crunchy taco supremes with fire sauce. FIRE FIRE!! The service is always quick. The restaurant is always clean and parking is always available. Five stars from me! Good job!! Keep up the good work! read more

Usual late night munchies go to place! Cheap cozzz. Nacho Bell Grande is my fave, my sister always gets the chicken Quesedilla! Then, they have awesome tacos.. Crunch Wrap Tacos.. the place is named Taco Bell for a reason. Also, the Cantina bowls they have is delish! Can get a little pricey for this bowl, but it has corn!!! And I love corn! So I love their Cantina Bowl. read more

I recently ventured to taco bell and I was satisfied with my Mexican pizza. Thanks Taco bell!

This is one of my favorite places too eat heading on my way to work the best thing about it is that there food is always hot and I love it also there speed on making my food was incredible but last but not least your night shift Customer Services are completely Generous to there Customers her name I think was joy I thank her a lot keep up the good work people read more

I've had it with this Taco Bell location. If it's not fake money they're giving you then it's a messed up order. I've been foolish enough to return here after receiving fake dollar bills on three separate occasions over the last 15 years; I have no clue how many times my order has been wrong. That voice in my head told me to check the bag but I didn't listen and now I complaining on Yelp about something that I should've made sure was correct. Taco Bell can keep their meth head dollars and garbage food. read more

This place is open. The drive thru is rude. Looks like the manager different shirt from other workers.She was rushing taking our order kept saying okay. When we got our food she just shoves it out the window at you. read more

The cleanest, most polite Tavo Bell I've EVER been to! Food (breakfast menu) was done in 5 mins... Hot and fresh. Very happily surprised. read more

Taco Bell - Fast Food Near Me - Waipahu, Hawaii

Never been here in years, so I came here after shopping at Long's. I ordered a Supreme Pizza Hut Combo meal and my order was completed...fast. Turns out my Pizza was pre-made and sitting in the warmer. The cheese wasn't melted, but cold. The crust was dried out and hard. I complained to a manager and said they only have a warmer only, so they can't do anything for my cold pizza and walked away. It was the end of the day for him and went home. No wonder this place is empty! I will never come back here again! read more

This place is RIDICULOUS! They bring the Mexican Pizza back and they can't handle the business. We walk up to the register inside wanting to order the Mexican Pizza and we were initially told it was going to be a 20 minute wait. We have now been waiting for an hour and our order still isn't ready. We have asked three times where our order is and how long more, but the guy keeps telling me, "I see your order on the screen." What the hell does that screen mean to me?!! So I asked, I don't know what that screen means, so why don't you just tell me how long it's going to be? He still couldn't answer me, nor could the manager on duty. As all of this is going on, it must have been the GM because she was in all black who stood there looking at me and clocking out, not even attempting to address the issue with me before she left. To make matters worse, he gives me my three slush drinks, that weren't even for the people we were here with to sit there and melt as they keep working at their own pace. This is supposed to be "fast food", maybe they should hire FAST WORKERS instead. COMPLETELY BAFFLED!!! read more

Got the grilled breakfast burrito and it sucks, the sausage was cold in the middle and my hash brown was real hot that it burn through the bag. You need better staff that can actually smile. 0 star rating read more

Good tacos here. Taco bell is the cheapest and healthiest food that I can get for my family. I go there from time to time and I haven't had a problem with my orders yet. Service is really fast and I liked going there since I moved here. read more

I HATE this place, I don't know why I bother to come here, every damn time im always getting home missing something. I know it's my fault for not checking the bags, but really? Do I have to check it every single time I go here. How can u miss a whole order? How stupid can these people be. I keep tricking myself like yeah they'll be better next time NOPE they arent! and they don't even answer their phone!!!!!!!! How ridiculous and annoying are they! I would rate them a 0 STAR. I just wanna eat a meal after a long day at work and I can't even do that thanks to these uneducated workers! Who can't remember a drink comes with a meal! WTF read more

Due to Popeyes Chicken Sandwich Launch, we decided to go through Taco Bell's line instead last night. It was just after 8:30pm and I get to the mic to order. Once I place mines, my boyfriend tells me what he wants. Everything was going well until it came to the drinks. The menu didn't have any information so I asked if they had coke and she said, "No, Pepsi." So I asked for Pepsi, but then she explains that they're actually out of it and then she continue to tell me what she's out of. She was talking a little fast and the mic isn't very loud or clear sometimes so I couldn't quite understand. So I misheard and asked to confirm that they don't have any Pepsi because she was naming everything they had to me prior. She gave off immediate attitude with a louder tone, "we don't have Pepsi, we are closing after tonight. It's our last night." My boyfriend was shock at the way she projected her response and got upset. Then when we place our order, and drove up to the window, we receive our order and paid. Before leaving, we checked our bag and we received two different things inside rather than the two chalupas we were suppose to receive so I explained to them before leaving and then someone else came out and explained they were out of there regular chalupas! Like... okay, why weren't we told before ordering it? They ended up using the double chalupas shell instead that made it look like a burrito and my boyfriend got more upset because he would've ordered something else if they told us prior to ordering it. Instead he just wanted to go and dealt with the switch up, but then he started eating one and notice we were given no taco sauce and there was BARELY any chicken! Quite upsetting, and I don't think we'll be visiting this location any time soon, even after the renovations. The workers weren't organized and were informing customers of items out of stock. read more

Went to this place since I was at work for awhile. All dreaded and tired from work so I needed something fast. Drive thru wasn't busy at all so it was a good sign thinking it would be okay. I was wrong the worker who took my order and gave my food looked irritated. I mean it is a fast food job but hey customer service is what I always look for. Anyways, when I say thank you u should reply you welcome but nope he didn't. If u look like the way u are right now I ain't gonna move up in your company. If u hate it then quit and find something else. Anyways they only get a two star cause at least I asked for a lot of hot sauce and they gave me a lot so thank goodness for that!!! read more

I love the mexican pizza with jalapeño and fire sauce. Service was ok and so far I didn't experience anything absolutely alarming to mention. Perfect place for a late night snack. :) read more

Who doesn't love Taco Bell?! The only reason this fast food establishment is getting a review is because this particular one has never ever gotten my order wrong! And I've been coming to this location for years! read more

I usually just go for the breakfast, but friendly service and food made quick.

Pepperoni meal is very consistent in good tast and hot item. Good value as well. Service is okay

Does not matter what time you go the order is ALWAYS messed up. There is always at least 1 item missing.

Well it's a taco ,, so what do you expect.....well first of all good fresh veggies with your tacos and fresh hamburger not too greasy ,and the I expect good service, I've been eating here as a place to get some good tacos ,but for some reason it's kinda weird when you have local cooks ....locals are good cooks but how many knows how to make a good Taco salad ....probably more than you think , but just wish the service was better and they got the order right ...at least most of the time.. read more

This is in my neighborhood, so I do go there a few times a month. It's clean, and I've never had a bad experience, they are generally friendly, my orders are always correct and service is quick, even when the New Hope place in the same lot has some big event and there's a long line from them having lunch there. I get combos there, so I go inside to order (I don't want to have to bother telling the employee "hardly any ice in my drink please" and then getting a cup of ice with a little soda in it, so I go in to get the drinks the way I want them). I've never had a problem with non-English speaking workers there (as Jesse M. has), maybe they have different (English speaking) employees now! LOL! read more

Omfg! Ok I'm forced to put a star. Came into this location tonight with my family to dine in. Placed an order for 2 Fiesta Taco Salads, 6 soft tacos, 1 crunchy taco and 2 drinks which came out to be $25.03. We placed the order with which seemed to be the Shift Manager. So we sat down normally like what you'd do in a fast food restaurant. After waiting for 40 minutes, my husband asked what the hell is taking so long. So i stood up to check on our order. I approached the lady at the counter and asked where's our order. They didn't have our order made they. For some odd reson their systems went down. We had 3 kids waiting patiently who were hungry. We told them why didn't they announce the systems shut down and checked with all the customers sitting in their restaurant. They could have clearly checked people's receipts and made their orders, but instead they waited till the customers came to them to say something. Where's the customer service?! Really?? We asked for our money back and stormed out to eat somewhere else. read more

I love Taco Bell it is really good the cool ranch taco is my fave and the new air head slush is really good the people are so nice there

Went to drive thru to order at 11:55pm, restaurant close at 12 am. Nobody in restaurant to take order. Everybody must b at home already. Don't advertise you close at 12 am. read more

First of all, I'd like to say half the people who have made bad reviews about this place (actually, any fast food place in general) is an entitled little princess. It's a fast good place, guys. C'mon. Not no five star restaurant like Red Lobster. Don't expect any more than you've paid for. I used to come to this Taco Bell all the time and honestly have had no problems. The food is..well, what fast food tex mex is supposed to taste like. And yeah, maybe the employees do talk in their native tongue while in earshot of the customers (which was frowned upon when I used to work at Burger King by my boss even if my employees were all Filipinos from the Philippines), but hey. People need jobs even if they don't have a standard American accent. For the most part, I can understand them just fine; but that's just me. I just think people who complain about fast food are hilarious, and should take the imaginary crowns off their heads. read more

Usually fine, but I guess I'm done with this location. Had a long hair in my griller and the worker ripped my receipt so poorly that I couldn't take the survey that was attached so I had to take to Yelp and Twitter to inform the company. Also, the ghost pepper griller is not hot at all (disappointingly) and they don't accept Discover cards. All in all, going to have to get tacos elsewhere. read more

In all of the known world there is only one Mexican restaurant that serves breakfast with guess what instead of rice and beans? Potatoes! What is going on there? Why don't you include a side of pasta in your lunch menu while you're at it? I'm joking please don't do that. All is not lost though. If I roll up in the drive through at the very end of breakfast I can cheat the system and get rice and beans just prepared of the lunch menu, in an egg, cheese and steak burrito with pico and wow look at that. I managed to pull out of taco bell in the morning with a complete Mexican breakfast.. Albeit the staff did display different levels of confusion upon this request. Sometimes they pause for a minute in shock. But a little fumbling and a couple minutes later its all there. Sometimes a burrito and a bunch of containers of sides. Other times it's done perfectly right and I even once received a compliment on my ingenuity. One worker smiled and said that's the kind of breakfast you get high to! read more

OK food, although its too greasy for my taste. Crunchy tacos fall apart and get soggy after a while

taco bell is always great. drive thru is always quick and they never mess up my order ever.