We are a military family who relocated from out of state and signed a one-year lease in June 2025…read more From the beginning, the move-in process was disorganized. We were given multiple keys and a garage door opener that didn't work, along with a nonfunctional mailbox key. Because I had a flight home to continue our military move, I had no choice but to address the issues after we fully relocated in July. After I contacted Spinnaker, they initially asked us to drive 30 minutes back to the office, despite providing the incorrect keys. Thankfully, maintenance resolved the issue quickly. Due to the rushed nature of our move, I regret not documenting the home's condition more thoroughly. The house was not very clean, the carpets were heavily worn and smelled of mildew, and we paid to have them professionally cleaned shortly after moving in. As our lease expiration approached, we repeatedly asked to renew for another year. Spinnaker repeatedly said they were "behind on leases" and eventually allowed us to roll into month-to-month despite both us and the homeowners requesting a new lease. They never followed up, which ultimately led us to find another home. Before moving out, we professionally cleaned both the home and the carpets. Spinnaker later cited carpet odor and lawn damage. We accept responsibility for normal pet-related wear from our three dogs, but their communication throughout the process was consistently poor. For example, they emailed us at 2 p.m. on a Friday and expected a response by Monday, despite knowing we are working professionals in the military and healthcare. We have excellent credit, a strong rental history, and have never experienced such poor organization, communication, professionalism, or customer service from a property management company. Based on our experience, I would not recommend Spinnaker to either tenants or homeowners. Photos of carpet stains dated the day we acquired keys. Photos of the "landscaper maintained" yard dated the day we got the keys. Both of which we were charged from our deposit.

If I could give zero stars, I would. Do not list your house through Spinnaker…read more... My family hired Spinnaker Property Management to rent out our home while we relocated across the country. We signed our agreement in September 2025, and they knew from day one exactly where our home was located. They came to the property multiple times, had maintenance out there, told us the house had to be vacant before they could market it, and even referred us to the house cleaning and carpet cleaning companies they recommended. We followed all of their instructions. We spent over $2,000 getting the house ready, completely moved out on October 28, and started our cross-country move believing they would be listing and managing the property. Then communication basically stopped. We were still working with their maintenance department on November 12 to finish the last few items, and the very next day, while we were driving through Utah, I got a phone call saying they were terminating our contract because our home was "too far away" or "outside their service area." That explanation made absolutely no sense to us. They had known our address from the beginning, accepted our contract, visited the property multiple times, and worked with us for nearly two months before suddenly deciding they wouldn't manage it after all. We were left without a property manager after already relocating across the country and ultimately had to put the house back on the market for sale instead. I understand that businesses can change their minds or their service areas. What I don't understand is accepting a property, having the owners spend thousands of dollars preparing it based on your instructions, and then cancelling after they've already moved. Based on our experience, I would not recommend Spinnaker Property Management.

Park 52 has been managing my properties for many years. The excellent communications with my…read morepersonal property manager, Chelsea, has meant keeping the homes in tip top shape and rentable for top dollar. I highly recommend Park 52 to anyone needing a first class property management company. Sharon S. Gig Harbor, WA

Rude people. They act like renters are beneath them. We left without continuing our interaction. If…read morethey're fired some and hired better that would be a start. Their rentals are over priced.

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

Keyrenters redefines what a rental company is. It feels like renting from a friend, they go miles…read moreabove and beyond for their residents. Recently our oven went super nova on us so I reached out to Ivory. I just mentioned we relied on the stove for cleaning medical equipment - she not only stayed on top of the repair following up and making sure everything was fixed- she got us a loaner to clean my baby's medical equipment in the mean time. Ivory is just amazing, she always gets things taken care of, and she is just great. Jeanette is an absolutely wonderful property manager, we had a few little bumps moving in, she was right there helping us resolve every issue we had. She is always willing to help point us in the right direction and get anything resolved! We had an issue with our water - Jeanette and Luis had it resolved within an hour of us reaching out.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Communication is truly awful. They will make mistakes with the rental amounts, then correct them…read moreand acknowledge the mistake was on their end, and promise you are not on the hook for the difference......THEN charge that amount plus interest and late fees. Quiana does NOT answer. She will have Tia take the call, and it's as if any communication with Tia never happened. STAY AWAY!

Unresponsive! For weeks, if at all. Don't be fooled by the Google reviews. 4 are fake from internal…read moreemployees and owners. The rest are for the maintenance man asking for them. J**h is NOT part of the property management team. He is maintenance from "theory real estate and construction". Phony is the key word! Fake reviews by owners and employees to mask the real truth. This company is a joke!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

Armando from Haven Property Management helped us lease our property and made the entire process an…read moreexcellent experience. The resident move-in process was handled very efficiently. Everything was clearly communicated, well documented, and completed with great attention to detail. Armando's organized approach and knowledge made the process smooth and stress-free for us. It's clear that Haven Property Management has a well-established process and takes pride in providing excellent service. We truly appreciate Armando's professionalism and attention to detail. I highly recommend Armando and Haven Property Management to anyone looking for a reliable, organized, and professional property management company!

The operation Red Dot maintenance team was outstanding during our leasing period with them. They…read morewere very responsive, quick and friendly. Nick helped me out on several occasions. He made sure that we were taken care of and even spent time staying after the service to ensure everything was in working order.

The move-out process was extremely poorly handled. We proactively communicated that the official…read moremilitary orders would likely be delayed, but it feels like the Red Dot team took advantage of our situation financially rather than working with us. As a company that advertises itself as veteran-owned, your lack of support for service members is particularly disappointing. We later learned through the military housing office that Red Dot has a history of mishandling military move outs and a commander's memo would have legally protected us from your "early move-out fee". This information should have been handled with far more transparency. Communication was lacking throughout our entire residency, and disappointed is an understatement. We will not recommend any military members to lease a property managed by Red Dot. The JBLM housing office will also be advising members to avoid Red Dot managed properties moving forward.

Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

I hired this service to help my daughter find an apartment since she left herself just a month a…read morehalf before she had to be out her current rental. I'm not sure who helped her (Kim?) but the service she provided was top notch! Worth every penny I spent. She gave a huge listing of places that checked off the required amenities and then picked her up and drove her to the top 3 she wanted to see. The only thing I would suggest that would be helpful for this company would be suggestions for reliable packers and movers. I gave them 4 out of 5 stars as the service provider double booked herself and my daughter had to Uber to her next appointment and uber back to her home.

Ridgedale does not do their job properly. Lack of communication and the tenants always have to…read morefollow up and never get a return phone call or a return email and this issue is regarding new tenants and current tenants. I guess the management company in the owners don't care about keeping good tenants or bring it on new tenants. Do not recommend this company!!!

I gave them my new forwarding address and they mailed my deposit check to the wrong address(an old…read moreaddress). When I called to ask about the status, I was told to leave a voicemail and I did. I followed up a week later, and was given the snarky response that personnel was out of office. I give it another week and it's still someone not being at their desk or out of office and was given an email. I'm not holding my breath about getting a response. I can be understanding and patient when people are out of office but this timeline is totally unprofessional, especially when the error started with their team. I will keep following Washington laws for escalation but will happily take it to court if the issue is not addressed so people in the future don't have the same problem.