This shop offers some high quality recreation gear and outdoor clothing and shoes. I came across it…read moreon Instagram, mentioned that I liked an item and received a response from Courtney that he would hold it for me. Not only did he hold it, but in a subsequent message I asked about hiking shoes and, when I arrived at the shop, he'd picked out some very nice shoes in my size. CUSTOMER CARE! I purchased them on the spot. They are so comfortable, and my hat is great! Going back soon to get a chair I saw... Hoping it's still there! A great spot and an awesome owner! And great prices!

Awesome place Huge selection…read more Employees have the knowledge to make sure your comfortable before you purchase something

Huge store with all the things you could imagine needing for the outdoor. There's a wide range of…read moreitems there from fishing gear, shoes, snacks, to camping gear. For how large the store is, finding someone to help was a bit difficult. Christmas time is fun there. They have a Santa's workshop situation where you can get a free picture with Santa. Who doesn't love Santa? There is a walk up line and you can also make a reservation online to take a picture as well.

Amazing experience here! I love browsing REI but recently had the need for some help with a roof…read morerack. I purchased the wrong kind online and had to return it, and Brandon walked me through everything and since they didn't have what I needed in store, he wrote down all the models and skus needed for me to get the correct parts. It was so nice to get such customized service! Love that there's still employees who know their stuff. There's also nice clearance and last-one deals here. Haven't had a bad experience!

We have been REI members for years. Today I was treated so rudely that I'm not sure I would ever…read moreshop the Tacoma store ever again. I was returning an item with the tag still on it and was treated horribly. I ended up keeping the item and will donate it to somebody rather than dealing with Kevin. I was ready to purchase a $350 piece of luggage that I will now buy online not through REI.I'm

Really great variety and selection. The value there is none because the prices are astronomical and…read moreoverpriced. The customer service was good. Lots of parking located at the Tacoma Mall on the south side great variety some things I hadn't seen before. Definitely worth checking it out.

I looked everywhere for a pair of Grey Nike Sweats for my grandson for Christmas. He wanted a…read morevery specific style. Looked at the brand website and every other website that carried the brand . No luck! As a last ditch I called Dick's Sporting Goods in Tacoma. I was lucky enough to reach Brie. She stopped what she was doing and went to search the shelves. After many minutes she returned to tell me that she had found a pair in his size that had slipped down from a shelf. They were probably the only ones in the store. Thanks Brie! You really went the extra mile.

Wow! What a great shop and so helpful. I got out of work late and called Jake ahead for our chain…read morerental. We needed to rent chains for our visit to Mount Rainier National Park and would get to Ashford after they close at five. Jake was more than accommodating arranged everything, sent us pictures where to pick up the chains and was cheerful about everything and gave us great tips on the park. Highly recommend this Shop. They have a run cafe, rental and retail with local guides too. We'll be back.

When traveling to Mt Rainier National Park be sure to stop by Whittaker Mountaineering for gear and…read moretire accessories to rent. If it's a peak tourist season you may want to reserve the your gear prior to arrival due too supply shortage. The web is extremely user friendly, and provides a lot of details which is helpful for first time visitors. I also really appreciate fair rates, for reference our tire chain rental daily rate was $27.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

Popped into Sportco on Wednesday to have new line spooled onto my Tekota reel for a charter trip…read morethe next day. Art was working behind the counter as usual and was super nice, super efficient, and just an all around great guy. Art quickly replaced my line with a smile and wished me luck. Art would be a key employee in any line of work due to his nature. I never shop anywhere else for my fishing needs. Thanks again Art.

I called asking about snap on bindings, Collin set them to the side for me and when I came in he…read moreremembered me and had it ready for me to try on. He put the bindings on for me and taught me what he was doing, amazing service. Collin is amazing!! Prices are very reasonable! 10/10

Colin went above and beyond the normal customer service experience. I got my bike back in tip-top…read moreshape with very reasonable prices. Highly recommend this store if you have any bike repair needs.

These guys and gals ROCK Just purchased new snowboard…read moreand gear for my teenager, second time doing so, older sibling got his last year. The staff are very knowledgeable, friendly, and attentive without being pushy. Once we made our purchase, they assembled ans setup our boards. Being a few moths out of season, we got a GREAT deal. They have boards and skis with all the accessories. They also offer seasonal rental which is awesome when your kid is still growing. The price for seasonal rental is very reasonable, you'll make it back quick, when you consider the price of the seasonal rental is anout the same as a day rate at Crystal or White Pass.

Buyer beware: There is no boot return or guarantee. Worked with salesperson for over an hour to…read morepick them out. Rode them once. Hated them- hurt terribly. We went back in, explained the discomfort, etc. and was told we purchased the wrong size- nothing they could do except sell us another pair and to try to put them on facebook marketplace.. long time customer- I will never buy from them again.