Dropped out dog off at 12:00 for bath and hair cut. They said between 3-4 hours. Did not hear from…read morethem so I went down at 4:00. They told me they could only do a bath since she was so terrified. I asked why they didn't just call and I would have picked her up a long time ago. They said they tired to call. I said when? I had been checking my phone all afternoon and there been no call. She said she thought it was something the way their phones worked and when they call if the number not in my contacts it goes to spam. OK we all know how phones work so that's a lie. Bottom line they are totally incompetent and I would never go back there again. Also the dog was still wet when I picked her up.

I just got a beta fish. Told the lady I have never had a fish before and needed guidance. She…read moredidn't give me the time of day and obviously didn't know enough to be helping me. A few days go by and my fish hasn't eaten. She let me grab the wrong fish food without saying anything as I was looking at her for approval. The pellets are too big for a beta. As a beginner, I did not know that. Not only did I waste money and will be going back for a refund tomorrow, but I hope my fish is still alive by then as they are closed right now. Please make sure your staff is educated and capable of giving advice to keep animals safe, and if they aren't, they shouldn't be dealing with customers. I have gotten many animals from Petsmart and know some staff are really nice and helpful, but the brunette with the side bang hairstyle thing was not. I'm so sorry to call you out, but I fear for animals that are in your hands.

They are extremely nice and very helpful with any and all questions. I went there one time just to…read moresee what it was like. I have decided to adopt my next cat or dog ,basically because all pets need a good home. They need love also. So yes they are extremely nice there and do tell you about the animals. I recommend this shelter.

Huge selection of everything for your dog!!! Their food selection was great. They is so much that…read morethe store is a little crowded. if in the area and in need of anything for your dog this is the place.

This is a fantastic pet store with excellent service. We brought our puppy here to get some winter…read moreboots. There were several other dogs here getting fitted for boots as well since it was -27 degrees overnight. The salesgirl measured our puppy's foot and fitted our puppy very skillfully with perfect boots. She also measured him and found him a perfect-fitting coat. They have a huge selection of coats and sweaters. Pretty much the largest selection of boots and jackets that I have seen anywhere. I was completely delighted with my experience because I had purchased online jackets for him which didn't quite fit his physique. I would never try to buy online again! Our puppy is comfortable running in the snow with his new clothes and we couldn't be happier. Thank you, Man & Beast!! We will definitely be back.

Great store and the owner is so friendly and was a pleasure to meet and learn about various natural…read moredog foods

Everything you need! One stop shopping for our dog. Also near a great cafe and bakeryread more

Great store, perfect timing with services. Easy in and out in a timely manner, super nice guy…read morebehind the counter.

Special, family owned small business. Good service and good products to supply our pets and also…read morethe laundry service is great!

Cute little place! Got goodies for my dogs & loved that they gave me a list of places in Burlington…read morethat were dog friendly.

This store has so many great items! The clothes were adorable. I love that they had biodegradable…read moreproducts. My puppy loved the fancy cookies. The woman working was also extremely helpful with finding the right harness and even helped to adjust it to fit him.

Phew! I thought they closed shop forever. They vacated their spot beside K-Mart and moved to the…read morecorner of Elm and Main Street. I have yet to check out their new set-up. Their previous place was spacious and they even had an indoor koi pond with fountain that was my daughter's favorite thing to look at. They had a good assortment of fish- nothing fancy or unusual. And they had birds out of their cages, and reptiles (thankfully kept in their tanks). They also had a supply of live crickets for the pets that need them. Sure, Wal-Mart sells their fish and supply cheaper but you don't get quality service. The people at Tri Lakes are quite knowledgeable about the pets they showcase. For example, I went in to get fish for my daughter who was only 2 then. I was just going to choose some random fish since my purpose was just to entertain and teach my kid about pets. Of course, before I could walk out with any fish, the gentleman interrogated me about my purpose and if I had a tank ready (of course, I didn't even have one!) and if I knew how to care for them, etc. I was annoyed that he was so intrusive. Just give me the fish will ya?! But, I later realized that he truly cared for the fish he was selling. He just wanted to make sure that I was getting the right fish for my purpose and that I would take good care of it. At the end, he recommended that I get a Betta fish and he explained how to condition, clean and control the temperature of the water. And thanks to his advice and careful instructions, "Seymour" is living healthy after 1 year and 5 months.

Great selection of everything. The service is ok, but I don't need so much help, and that makes it…read morehard just to go in and buy things and leave and not get into any unsolicited advice type of discussions lol

Is it weird to visit a pet store on vacation? Whatever, I did. After I got myself some sweet…read moreCanadian outerwear, I wanted to find a coat for my dog. This place had it! Shedrow, a Canadian brand of dog coats is IT. Got a cute coat for my pup, and was tempted by many of their other offerings, but a girl's suitcase is only so large. This shop had a great selection of all sorts of pet products, and way nicer outerwear (Duh, it's Canadian) than anyplace I've seen in the US.