Been a customer of Take 5 for years even before they took over this car wash when it was owned by Car Wash USA. Recently the service has been horrible. Long wait lines, car accidents inside the car wash tunnel do to young staff who don't car lining the cars up a foot apart. And then closing at odd hours for no reason. I will be canceling my membership here today and taking business elsewhere where I don't have to worry about wasting my time or having my car crashed into for incompetent staff. In the photos you will see a 3 car accident that happened in the tunnel. A closed car wash at 430pm and someone in the gutter in the middle of the day for no reason. read more

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Every other day, this place under maintenance and it's always towards the end of the day. Feels like they just wanna close earlier. I am canceling my membership read more

Take 5 Car Wash - Every other day!! - Car Wash Near Me - Castle Rock, Colorado

Definitely won't be back. They have removed several things that gave the wash value. They used to have high air pressure gun type things in every bay so you could get left over water off your vehicle. But now they removed the mat washers... I'm not sure if the owners are aware, but this facility is in Colorado... so washing your mats is a pretty regular thing year around. I'm just surprised at the cost, especially when it's just a gas station wash with vacuums now. Also the AI assistant is awesome! It sucks so much that I get service from a human every time I come! I love seeing bigger companies cut value, just to install something that wastes money read more

Always broken and closed. Machine doesn't even clean my hood, I have to do it by hand. I signed up for a monthly subscription and it was closed 4 out the last 5 times I have showed up. Strongly suggest a different car wash if you want consistency... read more

Everyone was working hard and it's nice seeing great custome service Michael was friendly and helpful out by the dry section! keep up the great work. Amber H read more

Horrible. Inconsistent. No service. Closed when they feel like. Do not go here. I never get a clean car. Each time I go I get a different car wash even though I've paid one year for the same car wash. THIS IS A JOKE OF A CAR WASH. read more

Take 5 Car Wash - Entrance to the car wash before 7pm. - Car Wash Near Me - Castle Rock, Colorado

Marco & Dillon provided great customer svc in the situation they were presented with. However, I was trying to determine if my SUV rear window spoiler was damaged by their equipment. The damage is on the top which leads me to believe equipment from above damaged it. They have cameras but i was told the camara angle doesn't capture where my SUV was damaged. I asked about the camera catching my SUV exiting the wash and was told the recording is grainy so they couldn't tell. They offered to submit a claim for me but was told it would most likely be denied. A claim is being submitted. I noticed the damage 5 days after my visit and just wanted to rule out the car wash or not.... Not having good footage works in favor for the car wash not for the customer who needs to repair their vehicle. The 3 star rating was for the cameras. Marco & Dillon have a 5 star rating from me. read more

$22 for a single wash... Seriously?? Shocked at how expensive this place is. The wash itself was fine but I'd recommend going to the other spots in the area that are half this price. read more

In January, my scan sticker stopped working and I needed to update my payment information because I had a new debit card. I went into the Castle Rock location, as it said to do online, and they did not know how to update my payment information so they closed that account and opened up a new one. I was assured that my account would be closed and I would not be charged. In February, the car wash charged me for my new account and my old one. In order to fix this, they needed all kinds of information from me that I don't have. Not worth it in my mind. They can keep my $20 and I will never use their car wash again! Could not wait to leave this review about them. Beware! read more

Customer Service was excellent...Marco was helpful, considerate, and informative. Got a great car wash and had several washes to chose from - less to more expensive...Thanks Marco - I'll be back! read more

I'm really surprised at the bad reviews on here - my car looks great, and the person that greeted me when I arrived (I didn't think to get his name) went above and beyond to be friendly and helpful. read more

Take 5 Car Wash - Car Wash Near Me - Castle Rock, Colorado

I have the monthly unlimited on 3 vehicles. Today one of my new rims was damaged by their conveyor system. I felt the car shift while going through the wash. I didn't think much of it until I got home and did a final wipe down. It was then that I noticed the damage. I tried calling them to report the "rash" damage, but no one answered. I left a message with corporate, but doubtful I will get a response. If not I'll file a complaint with BBB. These rims are brand new. I don't have any curb rash on any of my vehicles. I will most likely try Meadows Express. They have a new belt system. I will not go to Take 5 again. I recommend you don't either. read more

Take 5 Car Wash - Car Wash Near Me - Castle Rock, Colorado

So I just a bought a new vehicle. Came in yo take off the old vehicle I no longer have. Just asked for phone number and nothing else and came back with a sticker. Thought that was weird but okay. I brought over at a later date my second car. The gate won't open. The guy told me that he found the correct account and it wasn't paid even though I know that wasn't the case because I always got texts when payment got declined. So I brought both cars over at the same time. The new car the gate opened for but my second car didn't. It took them 10 minutes to "fix it". Another day I bring the new car back the gate doesn't work. No one comes up to assist. I honk a few times and stumbling out is the blonde young kid. Says he is new here and doesn't know how to fix it and just opened the gate. Let him know I wanted this fixed so I don't continue having this issue. Guy wouldn't resolve the issue. Drove to the highlands ranch location. They seemed nice and thought they fixed the issue. No they just added a third car to my account when I only have 2 found that out when my card was charged for $67 instead of the normal $47. Emailed the email i was provided to contact corporate. Nothing back. About to file a complaint with the better business bureau and cancel my membership all together read more

I have been trying to cancel my monthly subscription for 4 months now. Just got charged again today. No response to email, in person request they send me to the website. Round and round. Next stop small claims court if I can't get a response soon. Finally resolved, 3-21-23 read more

We have a membership here, but because of the lack of workers paying attention, we had to pay for our car wash on top of our membership fee. Disappointing. We hope the workers can be trained better to be more attentive to the customers. read more

ZERO CUSTOMER SERVICE!!! Pulled up to the entrance to the wash bay. The attendant slopped a mop on my windshield before I had a chance to turn off the auto windshield wipers. Yep, the wipers turned on and the mop snapped the wiper blade off the mounting arm totally destroying a wiper blade. When I went into the office to file an incident report the manager would not do anything. Said it is their policy NOT to replace wipers THEY damage! read more

This car wash has all of the visible makings of a good car wash but..... once you go through the car wash and look at your car it is not. I have went through the car wash 3x in a row and the same dirt is in the same spot every time. The wheels are never cleaned, the front end and the hood is never cleaned, the back end is also never cleaned and the dryers do very little to remove the water before the soap that didn't rinse off bakes in to your paint in the sun. When I asked to show them what my car looked like, they only said maybe it's the color of your car. Lololol!!!! I gave them one star because the vacuum's are good. read more

First complaint, my truck was damaged. I have a large scratch that was caused by this car wash. I have called 4 times, entered their online form 3 times and emailed. No response! Secondly I have gone out of my way to get a car wash multiple times to find that they are closed during advertised open hours. I even checked my phone to see if it said open and it did. I bought a year long subscription but am not getting my moneys worth. read more

Take 5 Car Wash - Scratch from car wash - Car Wash Near Me - Castle Rock, Colorado

Great wash! Love the accessibility of any location as I travel and drive to many states.

Listen to the chorus of bad reviews. They are correct. Their business model is to trap people in monthly subscriptions and then just never be open so they have no expenses. I had to come here four times to get a car wash because the first three times it was closed. It's a different excuse every time. One of the times the excuse was hilariously "because of covid" ...written on a sign. Keep in mind this is February 2022 and Covid has been around for two years by this point. Buyer beware, come here and you will waste lots of gas, lots of money, and lots of time driving up to "closed early" signs or cones blocking everything. A fraudulent company using deceptive trade practices plain and simple. Look at the picture. On the few rare times it's actually open you get treated to hour long waits just to get some water sprayed on your car. This wasn't some special holiday or even a weekend. I took this during a regular work day in the middle of the day when most people are at work. It's just the few rare hours the business bothers to open. read more

Take 5 Car Wash - Car Wash Near Me - Castle Rock, Colorado

I bought an annual pass in June 2023. A few weeks later, the car wash SNAPPED my hood deflector. The repair cost was roughly $400. Customer service said they would not pay for the repair nor would they reimburse me for the annual pass. So now I'm stuck paying for a pass to a car wash that broke my car. So disappointing. And what an absolute failure from their customer service team to make things right. read more

First, let me say that I have had unlimited membership to Take 5 car washes in the metro area for a few years so I have reasonable expectations for services. Yesterday, I was in the Castle Rock area and thought I would go ahead and get my car a quick clean and used the Take 5 car wash in Castle Rock. This was the first time I've used this particular location. It was a complete disaster. As I was going through the wash, I kept an eye on the back window area and observed that at no time was there water, soap, or a brush making contact with the back end of my car. Sure enough, after going through the wash, there was still dirt and dust as if nothing had touched it. I went back to the entrance and told the 19-ish year-old attendant about the terrible result of the wash. He was immediately very argumentative and dismissive about the poor quality of service. I was absolutely amazed at the rude and condescending nature of this employee. No wonder this particular car wash has such low reviews--Poor service and awful employees. read more

I'm switching my car washing membership over to this place bc of 1 little detail they do. Example 1: Wet Brush top & heavy soiled areas before you go inside machine. 2 bc of the tiny purple air gins to get crap out the small creases of the leather & dashboards!!! read more

Take 5 Car Wash - Car Wash Near Me - Castle Rock, Colorado

This place is your average corporate store. They do not care about quality. Might just cancel and deal with blah hours at the car wash nearby. read more

Terrible car wash. $16 and my 4Runner is still filthy. I highly do not recommend this car wash.

$$$$$ and a broken car wash once I got up to the entrance for 15 minutes as the workers just walked around not knowing what to do. they had to turn away 15+ cars because they could fix their high tech wash. Maybe you get somebody working there that's out of high school and can fix the machine. Ridiculous!!! read more

I like to drive through quickly and I have the monthly unlimited deluxe wash. Sometimes I don't get a thorough drying, though. I miss the blower guns at the vaccum area they had. It was a good way to get to spots where the hoses couldn't fit. I have come by and disappointed when it was closed - which is a big bummer when you spend $35 a month read more

I just went through the wash and the employee washing the front of the car and windshield slammed the brush down on my windshield and put a chip in it. I obviously heard the slam but noticed the chip after it was dried off driving away Update~ spoke with Dane, the general manager who tried to convince me it was a rack chip. Told me to bring it back in fur him to look at. I decided it wasn't worth my time with the way he handled the call. Lesson learned. I prefer to support business that knows what customer service is. read more

I just left Take 5 with a filthy car. Today is finally warm enough to wash and as you can imagine, my car is filthy. The line for the wash is so long and I waited about 20 min to get into the car wash (obviously not their fault). Once I finally got into the wash the two young guys working were goofing around so much they didn't even notice the car wash right behind them wasn't even turned on. I thought it might turn on once they had washed the back windows but it never did. By this point I was too far in to yell to get their attention. I literally left with my car every bit as dirty as I went into the carwash with. So angering! What a waste of time. read more

Closes randomly, especially near closing hours .... If you pay a monthly fee , beware , they close early , and randomly . Also if you have an SUV back end is left covered with soap and never clean. Beware !! read more

If I could do 0 stars I would. I went to the car wash to buy a membership and the employee helping me was new so he accidentally charged me for just a wash and not a membership which is understandable but he caught his mistake and went and got the manager who "said" he voided the $21 charge and then charged me for the membership. But then on my statement I was charged both the $21 and $25 so I went to the car wash to get my refund for the car wash I never wanted and never used but I was talk by the same manager who said he voided the sale that there was nothing they could do without the printed receipt which I never received in the first place. He didn't even try to make it right by offering a free month or something anything he just said he couldn't do anything so pretty much he just stole $21 from me and then refused to do anything about it. Terrible customer service from the manger. read more

Update to my previous review. They commented on my review asking me to reach out. So I did. Twice. And they haven't answered. So not only do they offer crappy washes they also fake care about their crappy washes. Customer service stinkssssss read more

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Been coming here for a long time last couple trips haven't been great they removed there air pressure hoses and there floor mat cleaners so you have vacuums and there detail center, which you will need 90 rags to dry off your car because there car wash does not. If you live in Castlerock it's worth driving to Parker take five to get all of the things you payed for and a dry car. read more

I'm very disappointed after using the car wash last night. I went through and at the end the dryers did not turn on for me. I sat there as long as I could waiting for them to turn on, but the next car was quickly approaching the end of its wash. So I pulled through and went inside to ask if I could go through again just to use the dryers (I heard them kick on for the next car once I pulled out). The girl inside said no we can't do that, so I then asked for a refund or something to make it right and she said no we can't do that either. So I had to leave with a wet, now streaky car. I think the wash would have been nice if the dryers would have worked. Instead it was a waste of money for me. read more

Awful Service. Low Quality. Dose damage to your Vehicle, Claims you can talk to Management, Totaled my Car :(

just got home from the car wash with a dirty car! ran it through twice. done with this place, vacuums didn't work, half the time something else is not working. read more

Let me start by saying that I do not traditionally leave bad reviews for any establishment unless I feel it is necessary. I have been going to take five car wash now for over two years in Castle Rock Colorado. I have never had an issue there. The young workers there are friendly and helpful. Today I was shocked by the lack of customer service given to me by no other than the manager of this location. He was a middle-age man with a buzzed head and an unkempt blonde brown mustache. He would not give me his name. I walked into the establishment, wanting to remove services from a credit card in which I no longer use wash service on a personal vehicle. I also wanted to remove service from my work card as it had been charged monthly for services I never requested. This manager would not let up on me that this was my fault, and that the only way this could've happened was if I set it up. I know what it's like to set up as I had done so for my other personal vehicle. I never even received a sticker for my work vehicle, because I never set up monthly service. And I let him know that every time I came to take five car wash for my work vehicle I would only choose a cheaper car wash as I only have a $25 allowance per month. He was so rude and aggressive. He said multiple times that he did not care. I told him his behavior was unacceptable and then he still told me that he did not care. I did not deserve this kind of treatment nor did I go looking for it. I asked for his bosses phone number, and he refused to give it to me. He went on to tell me how poor the customer service is that there's no phone number that he would be able to give me to make a complaint. I was able to go online and find a phone number and an email address and a contact form. So he completely lied to me so that he would not be reported. At the end of both transactions, he took the receipt, crumpled it up and threw it at me. Mind you this was done in front of a younger employee and another customer. What a wonderful example of management, unbelievable! I will never come back to this establishment ever again. And I would urge people not to give to this location business as it was the worst customer experience I've ever had in my life. If you do not like your job, then go do something else. But no one should be treated like this ever. The worst thing is, I was never refunded for services that were charged to my work card. And I will be responsible for paying those fees for services I never received. Buyers beware! read more

This carwash is frequently closed during advertised operating hours. I have wasted many trips to the carwash only to find them closed. On one Sunday I waited, with a line of others, for 45 minutes waiting for them to open after their "temporary" delayed advertised time before giving up. There is a sign blaming temporary reduced operating hours on covid but that excuse is getting old. I have reached out to them on multiple occasions, both to their national office as well as the local location, and never received a response. I've been patient hoping to see things turn around, but it is time to look elsewhere. Hopefully the membership cancellation process at least works as advertised. read more

Love this car wash! It's my go to! Quick and efficient. Great pricing and they give you unlimited time with the vacuums! The staff are nice every time! Greg the manager and Karla were both extremely helpful and made my experience very enjoyable! I'll be back! read more

When I pay to get my wheels and rims cleaned I expect my wheels and rims to be cleaned after a wash not a bunch of brake dust all over. Don't understand why pay if you're not gonna do it correctly and then wait for me to ask you to do it the right way. read more