When you call, nobody answers. I sent an email to the manager and no reply. Very bad customer service

This car wash is the most horrible wash I have every been to. Looks like they just run some water over your vehicle and forgot the soap! I had to hand wash my vehicle myself after going through the Take 5 Car Wash. never again will I waste my money on this car wash. Horrible service as well. Had to ask for a receipt and the employee was rude! This car wash isn't even a one star. read more

I went to the office of Take 5 on Saturday, May 31, 2025. I had a frustrating situation that has been ongoing regarding my membership that nobody seems to be able to take care of and their customer service number that was given to me does not work. It has been proven by the manager there that even he cannot get through to the number. It's frustrating because there isn't anything that the employees at the car wash can do, yet there isn't any other number for me to call. I spoke with Taylor, and while her hands are tied, she took the time to listen, take down the information, and discuss the issue with me, and I left with some hope that she will follow up with the manager and prompt him to try to get me a resolution. I appreciated the time she took to listen to me, her dedication to the issue, and the accountability that was taken. I have seen Taylor in action before and she has always been a go-getter and really the only one that I've ever seen working in the front lines. From what I've seen she's always been great at getting sales and taking care of problems. I always see her moving around and going from place to place. I really hope that my issue gets resolved and for the first time regarding this situation I'm very hopeful. Thank you Taylor for your service. I really appreciate your kindness and treating me like a human. Debra W. Update - I received a response to my update from "Victoria S." It's unfortunate that she would rather pay more attention to how to get a five star review to actually read what I said and reach out to figure out what she could do to help that "Customer Service" and that was one of my concerns was that I'm not able to reach anyone in Customer Service. Maybe Victoria can spend some more time handling the problem instead of only concentrating on stars. Taking some training from Taylor would be good here because at least she listens and in your case you didn't read what I said. 6/3/25 read more

they were so helpful in helping me navigate around the whole car washing process. great prices for the service!

Overcharge, equipment is mostly broken, car comes out dirty. Total scammers. Won't refund after overcharging for months. Make you cancel via app that deals to keep service. read more

I went on 3/22/25. The lowest price option for a single wash was $22. And my car was still dirty. I will never come back. It used to be $8. If they want to charge $22, they should at least give your car a really good wash. read more

Brought my old school car to this location and it washed up very well. The customer service here was great! The guy who approached went over the monthly rates and I appreciated that. I ended up just getting a single wash and car is clean again but the vacuums worked well. I hate going to a car wash and the vacuums are broken. read more

Paid $27 and car still had assorted bugs and bird waste on it. Also left some kind of residue on car and windows. Had to work on cleaning the windows when I got home. After 3 passes there is still a light residue. Not sure what got put on car that would leave that type of residue. read more

I have just had a very negative the site manager at the location on Loop 288 in Denton, on Saturday March 9, 2024 at 1:06PM. As I pulled into the lane to present my sticker he stepped in front of the car, while I was still moving and knocked on my window. He told me that the sticker MUST be affixed to the windshield. I disagreed with him. I told him that I asked specifically when I opened the account and was told no it does not have to be affixed. It may or may not be the company's policy, but I was absolutely told I didn't have to mar my windshield with their sticker. So, simply due to the fact that I dared disagree with him, he told me he was canceling my account. This is fine. Both Denton locations never give me a quality wash any way. There are always places that aren't even touched by the machine, and the dryer doesn't dry the windshield. Do yourself a favor and spend your money elsewhere. read more

SCOUNDRELS! do not do business with this company!! Our car was ripped down the side by their machines early one Saturday morning.. The person on duty admitted that the machine had done the damage and gave out the name of the individual in the corporation to contact and took down all of our insurance information-.. weeks went by without us having any satisfactory correspondence, so we went back to the car wash to talk with upper management and they denied any responsibility. We took our car to a repair shop to get an estimate, and the gentleman said it was undoubtedly caused by mechanics from a car wash, and that they do repair fairly often from another large car wash business locally that takes care of issues such as these because they happen fairly frequently. Do not ever go to a five car wash or any of their associated businesses - oil changes, etc!!! read more

Communication, service, says they open at 8 am a sitting here at 8:10 and no one in site! Make changes to prepaid washes with no communication! Terrible service, attendants are too lazy to use a brush on your vehicles, portions of the car wash is constantly broken! read more

Back of suv not cleaned at all. Worker passed by & I showed him, he asked which wash I paid for. I replied the $10 & he said that was why & did I want to go through again. I asked if it would clean the second time & he replied probably not! read more

They let us wash our car with the car wash half broken. The blue scrubber inside was off, we just moved passed it. We still had soap on the car after the "rinse". read more

I pay for the highest membership they offer for months I settled with this car wash because it was convenient. there have been times when I needed my car to look. It's best and I would take it somewhere else to have it done because this car wash does such a poor job. not one time in the 16 months of being a member has the entire car wash worked properly. Every time I go multiple things are broken brushes are not spinning. Multiple rinses are not rinsing. I'm tired of my car looking worse after the car wash than before do yourself a favor, and do not use. take five car wash. Lastly, it's not just one car wash that I use there are four total. Take five car washes within 15 minutes. I love the convenience but I hate the quality of work. They all do not work properly. read more

New Owner As of April 2021. Monthly Pricing from previous owner was good for unlimited washes. If new owner raises prices to existing monthly customers, I including virtually all people that I know, will leave and go elsewhere. Hope the New owners are not that foolish ! read more

Bad service, horrible wash job, no follow up on phone for cancellation or when you go inside to confirm cancellation because of failure do cancel when contacted by phone. Take 5 on 380 in Denton, Tx is an exception but because of previous service opted to cancel whole operation ! read more

I took my jeep in to have it washed today Sept. 7, 2022. They washed it but it came out as dirty as it was when we started. The staff in red shirts were very nice and they washed it again which was a little better but still not clean. I say a man in a blue shirt and he came over to my jeep and I showed him that the dirt that was still on my jeep would wipe off with my finger and that is when the excuses started. I really did not want excuses I wanted my jeep washed. I left, went home and finished washing it in about 20 minutes. Every time I go there I get the $15.00 wash and between all of our cars that adds up to $60.00 a month. Fool me one time your fault, fool me twice my fault and that's not going to happen. read more

Scam alert guys. Stay far away from the Take 5 carwash business. They don't take responsibility for anything that happens in their wash. They will give you fake emails and fake site managers will never return calls or emails. I filed a BBB case on them. They have 0% on answering the BBB back. My insurance has escalated my case to recovery division against them. They have terrible customer service and someone is going to get hurt with their dangerous wash that has no safety mechanisms in place. Hope you all listen and stay away for your own good. read more

This is the Damaged from My mirror Have tried several times too get the issue resolved with the manager. read more

Take 5 Car Wash - Mirror - Car Wash Near Me - Denton, Texas

I feel Take 5 car is ok to clean your car. I cant say better than other car washes. Compared to other Take 5 Carwash locations, Denton is the worst. The machines they have are just junkies. They don't clean anything other than spraying soap and water. I complained few times. They said this is what they can provide. And If you dont want just remove the membership. We dont care. Such a horrible experience I have.. read more

I was highly disappointed today when I got to the car wash at about 8:30 I was told it will open by 9:00. The time came and gone without any of the 2 attendants having the courtesy of letting us know what the problem was only to see the attendant at about 945 placing close signs on the way. The customer service delivery by the 2 attendants was to say the list abhorrent. By the way I am a member. There is a need for retraining for the manage who happens to be late. read more

Did not clean my truck at all! Worst car wash I've been to. And more expensive. Don't waste your money

I have been trying to cancel my monthly membership since December 15th and they are still charging me! I can't get the membership cancelled. Beware if you have a monthly membership and need to cancel read more

Any of these take 5 car wash places are not worth the money. I spent 21 dollars for what seemed like a spit and shine. I asked the manager where the tire shine was he said it gets washed off in the tunnel. As someone who worked at a car wash I know that's not true. I will never be going to any of their locations again! read more

Be careful using the car wash if it does damage to your vehicle they will make every excuse there is to blame it on you or your vehicle they don't like repairing the vehicles at all I've tried to get payback for damage that the machine that my vehicle and they don't want to pay I'm not the only way if you look on the Internet you'll find a lot of remarks that all the damage the car wash does and they don't do nothing about it read more

My vehicle was damaged on Sunday, August 20, and over a month later and Take 5 has yet to contact me to resolve the issue of the damaged driver's side mirror that was nearly ripped off. As requested, I've provided Take 5 with two estimates but the site manager--Jose Hernandez--claims the new management of the Take 5 Car Wash on Loop 288 is not being responsive. I've tried the online chat feature and the agents claimed my concern has been "escalated" or whatever that actually means. After one month, no repair. This company is shady. Do not get your cash washed here. There will not take responsibility for damages caused by their shoddy equipment. read more

Both locations in Denton no longer hand brush the rear of your vehicle anymore which is is needed. Also some of the car wash brushes often don't work or even barely touch your car. The quality of the wash overall has declined since it went from "Car Wash factory" to "Take 5"! read more

New owners cool let's check it out again. Annnd raised prices same things as before. For $25 can not even get bugs off my windshield and grill. Also the back side of my vehicle has a large area of dirt it left. There is an unmanned $13 car wash I go to sometimes that does better. read more

Take 5 Car Wash - Front not Clean - Car Wash Near Me - Denton, Texas

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New to the area wanted to try this car wash ! Don't go there overly priced ' I specifically went because my car had a lot of bird poop . For starters the worker their didn't even brush my car he did one brush on my window and that's it . Going through the car wash didn't even rinse and have good amount of soap like others . And the drying process still left my car with lots of water . I also got the highest package cause I had confidence in the place . Worst decision!! I also got the packaged to clean my tires they were so dirty when we got out and I still had bird poop which it was only one day old . So pretty much unfortunately don't waste your time or money here ! On the bright side the vacuum cleaner did it's job . read more

Garbage washes that are waaay over priced. As you're driving through you can see that equipment isn't even properly working. Probably the most expensive car wash in town and didn't even clean. My advice would be to pass and go literally anywhere else. read more

Car wash on loop 288 sucks! Just went through, no soap! Curtains that wash are broken! But employees inside the car wash cleaning the walls! Car wash on Univerairy Drive is a lot better! Owner not keeping carwashes maintenance up! read more

Would give negative stars if I could. I do not recommend this car wash. I pulled up and there was a person who proceeded to offer me all kind of packages. She kept saying that I could go back again and again. I should have left. I agreed to buy 1 car wash at $14.99. I declined the monthly service SEVERAL times. The wash itself was horrible. My car was no where clean and then it made sense that the sales lady kept saying I could drive through over and over if I bought the pass. Now 3 months later I see that they have been charging me $29.99/month for the last 3 months. I never signed up. I send a message through their site asking for this to be cancelled and the money refunded. They keep sending me messages asking me my name, phone number, my pass number and location. I have sent my info several times. It just bounces back as undeliverable. I have explained that I do not have a pass number as I never agreed to buy a pass, I have NO PASS. I just keep getting the same message asking for my information, which they have. It was all on the form I originally submitted. I have called and get disconnected after being on hold every time. I'm done and regret every going to this wash. I will be disputing the charges with my bank. Zero customer service, horrible car wash. Don't waste your time read more

Recently took my car for a car wash. My car is a full size 4 door sedan so they don't sit so high. We'll I first noticed the ramp that your guided to drive up. The lady working kept telling me to go forward and the track part where you're left wheels go on chipped and damaged a piece off underneath my bumper. Why tell me to go forward then after the damage you tell me my car is too low and that the tracks are high? If you're guiding me to stay straight onto the ramp and notice that my car is about to touch the metal track then don't keep telling me to move forward. Once I heard the initial sound of the scrap I stopped completely and she kept telling me to go forward... LOL. She called another employee that put a small ramp that could've easily avoided the damage. I even told them I'd back out and just leave. The small ramp add on worked. My $14 car wash wasn't good at all. Bunch of green wheel cleaner was all over my wheels and lower part of the vehicle. Seemed to never rinsed off. I definitely won't take any of my vehicles to this car wash. Extremely annoyed. Note I've taken my vehicle to many other car washes around Denton that have the same car wash concept and never once had this issue. read more