I've given this Take 5 Oil Change location multiple chances, but after my latest experience I'm done. 1/5 stars. The biggest issue is that the staff is extremely young and unfortunately very unknowledgeable. Age itself wouldn't be a problem if the service was good, but basic things seem to get missed constantly. On one visit they didn't even know how to reset my oil maintenance light. Every single time I go, they aggressively try to upsell me on cabin air filters, upgraded oil, and extra services. I understand upselling is common at oil change places, but the employees here become noticeably judgmental when you decline. On the sticker where they advise you to come back for your next oil change it is well before the expected next mileage date to "Review your car's performance", or essentially them get another opportunity to sell you more services Yesterday was the final straw. They charged me an additional $14 for an "extra quart" of oil that I have NEVER been charged for before. When I questioned it and even showed my previous receipt proving they hadn't charged me in the past, the attendant just said, "That's weird," and still charged me anyway. The whole interaction felt sketchy and dishonest. Another issue: they advertise topping off fluids as part of the service. I specifically told the attendants multiple times that I had no windshield washer fluid. They forgot to fill it. As I was leaving, I reminded them again and overheard the owner/manager say they didn't have any more fluid available. Instead of just being honest with me, the attendant pretended to fill it and waved me out. I ended up having to buy my own washer fluid at AutoZone afterward. For comparison, I took my other two vehicles to Valvoline Instant Oil Change (various locations throughout Arlington). They charge a clear flat rate based on oil type, make maintenance recommendations without being pushy, and the staff actually seems knowledgeable and professional. Take your vehicle wherever you want, but personally I'd recommend going literally anywhere else before coming back to this Take 5. read more

very nice people, but I been waiting over an hour for them to start on an oil change. not until i asked did they tell me it's short staffed and almost all systems are down. I understand but I had no idea and strongly suggest they communicate that when coming in. read more

Take 5 Oil Change - waiting an hour just get started on an oil change. - Oil Change Stations Near Me - Arlington, Texas

I came to this location for help with a "check engine oil" light and ended up just needing a top-off. I'm thankful they were honest & very helpful. Great experience! read more

Went in on Mother's Day and they did a great job! Christian was very communicative and easy going. Got it done in swift timing. 5/5 will be going here every-time for my oil change. read more

Great experience at Take 5! The staff JC and Malachi were so friendly and the service was quick and smooth. Really appreciated how professional they were. Highly recommend!! read more

Cam and Juan were amazing blessing during my visit! Everyone was professional and efficient, not only did they provide great service they worked with me on pricing. Being a parent to an autistic kid and on a budget they were a blessing in disguise today! Definitely come to visit this location! Thank you sooo much!! read more

The guys there are VERY rude. They don't help you when you pull up, they didn't acknowledge that I was there, they didn't even ask anything. It was the middle of the day like 1pm and they chose to ignore me and another guy. Needless to say, I took my vehicle to Walmart. They at least acknowledge me when I got there. Took longer but at least I didn't get a bunch of lazy white guys looking at me like I was inconveniencing them. Don't go here. Waste of time, they need to fire the managers who allow this type of behavior towards the customers. read more

This place wont take Fleet vehicles. They sent me to another Take 5 oil change down the street. The teenagers working there laughed and said the first place just did not want to do it, but that they also couldn't do it. I was furious. Mind you my company has over 200 fleet vehicles. We will be taking our business to jiffy lube read more

This business is extremely slow, but the guys are nice. There's a ton of standing around, a few guys not engaging with the customer. Get these cars in and out, safely and securely. Unfortunately I will not be back to this place. It's not the end of the world, they're just some things that need to be cleaned up for a place in such an area like here in North Texas. Up charge you $15 to replace oil filter as if that's not included anyways. Un-stinking-believable. read more

Hands down best service I've had at a take 5. TK helped me out and gave me a full detailed description of everything I needed for my car. She helped me pick the best service since my car burns so much oil and even helped out with a coupon. I can tell she loves what she' does. Blessings to her for helping me out today read more

It was the worst shop I've ever been in. Not only it didn't take 5-10 minutes like advertised, it took about 45-50 minutes. Not only that the kids yes KIDS were fighting and cussing. They were slow I was about to get out and do the oil change myself. This is a terrible place and I'm going to let everyone know. And the coupon I had on my phone just vanished. The vibe was off when I got there. Again awful service and awful place. read more

Very careless & thoughtless service This is my 4th time going to this location and every single time I've waited over an hour, I usually give the benefit of the doubt since it's the closest location to me but my last experience was so horrible I ended up waiting a hr and 45 minutes, never coming back again! read more

I went for an oil change and noticed a couple days later a leak so I went back up there and explain about the leak and they made sure to take care of me. I really appreciate the help and the kindness of the people up there. I would definitely tell people to come to this take five you can't be good customer service. read more

Every time I've come to this Take 5 location there's something. Last time they lasted about 40-50 minutes to service my car. Today they said they were handling a liability issues when clearly one of the employees could have service my car while the other deals with the issue. It's the closest to my work , but the worst service. If your car is checked in , you might get stuck in the tunnel for like 1 hour. Poor customer service. read more

Requested an oil change for my son's car 4 days before his 21st birthday (that was way over priced at $96.00) and in two days the oil had ran out of the car because the cork at the bottom of the car was not put in correctly. My son was driving home from work and the dash in the car lit up and cut the engine off. The cork had come all the way out and no oil was left in the engine. The engine locked and the car was totaled. He had to wait for 2 hours on the side of the road to get the car towed back to the Take 5 location on Matlock Road in Arlington, TX. Found out that the MANAGER changed the oil in the car. He was apologetic and gave me the information needed to file a claim. I had to pay $200 to have a company come out and do a diagnostic on the car to add to the claim to show that the car engine had been totaled. Called the number given and was given the run around for 3 days. I was finally able to get a claims number and sent all of the paperwork to a representative to start the claim. I have yet to receive a word back on the status of my claim. I have left messages and sent emails for 3 weeks now. Wal-Mart had done a better job on oil changes then this. Now I am stuck trying to find a replacement engine because it is cheaper then buying a new car. Just heartbroken, preventable and a waist of time and hard earned money. 0 OUT OF 10 - DO NOT RECOMMEND! read more

Thank you Valerie DeAndre and Taylor for such an amazing experience. Thank you Valerie for staying past cutoff time to complete my state inspection!!! I drive about 40min from Dallas just to come out to this particular location! Thank y'all so much :) read more

Take 5 Oil Change - The experience my toddler had with Valerie, Taylor and Deandre had him smiling ear to ear! - Oil Change Stations Near Me - Arlington, Texas

Sarah was absolutely wonderful and very informative about what all was need to get my vehicle back to tip top shape thank you again Sarah !!!!!! Dylan and Jayden worked diligently and efficiently read more

Amazing people depending on who's on shift! Sarah was so sweet and honest. the machine's were down last night and I had to come back but she still offered us water before we left. Came back and Sarah was here again Sunday morning, and her and Dillon really made my oil change fast! They were informative, and even gave me a new air filter on a discount. Definitely worth every penny, and found my new place for my needs with my car read more

Both mine and my wife's oil change took over an hour. Did not screw my wife's oil plate back up after done so it was dragging from the ground the next day. Would find a different place to get a quick oil change. read more

Malcolm was great and everyone worked together to get me out quick, will definitely be back

My kid was going to be driving my car for a short road trip, and at the last minute pushed up the departure time. I'd thought I had another day to get an oil change done, but nope! By then it was almost 6pm, and I discovered via a hail Mary Google search that these guys stay open until 7! Not common in the automotive world, so it was worth a shot. AND they had a very simple to retrieve $10 off coupon, so the choice was basically made for me. When I first arrived they explained that they were not sure they could accommodate me, given the couple people ahead of me. When they offered to make an appointment for first thing the following day, I explained why I couldn't. But they were so awesome about it and said if I didn't mind waiting for a bit, they would do everything to see if they could get through the customers ahead of me. They did, and I got an inexpensive oil change, AND a new favorite place to go. Everyone was professional but nice and fun while they were bustling around getting the service completed. I have since recommend them at least twice, so their decision to go above and beyond should be coming back to them exponentially. Always nice to find people who care about going a great job! read more

Recently got my husbands oil changed at this location and they overfilled his car causing us to pay for another oil change at a different place because it caused engine issues. Do NOT recommend this location. read more

Waited an hour for an inspection.....will not be back to this location. Waste of time came after 1:30 pm

It cost me close to $500 at a mechanic to get my MINI fixed after an oil change here! The employees tried to drain my transmission fluid instead of the oil. They didn't put the oil cap back on all the way. Needless to say it was bad bad bad. read more

Horrible service came here with my own oil and own filter and was told over phone it would be 36$ for service got here and was not told the price i had to ask after i waited about 20 mins of watching everyone walk around the shop looking for something to do and had there line get over flowed i was finally told it would be 54$ plus additional shop fee of 5$I DO NOT RECOMMEND THIS PLACE the owner or who ever she is has a horrible attitude as well i was nothing but respectful read more

Excellent service, excellent staff. Never leave your car, they go over everything as they do it. Can't recommend enough. read more

I pulled up and waited 5 minutes. No one came to my car or worked on any of the 3 cars in the bay. So I left. ‍

I needed an oil change so I tried Take 5, arriving 11:25 am. Bad timing on my part as there was only one crew on duty, lunch time. I didn't mind waiting, but I was never told how long that I would have to wait. Once they started on my car, work was fast and there was a lot of communication between the crew. I am a very low mileage driver so it has been a while since my last oil change and manufacturer recommended full synthetic oil so I was surprised at the final price. From the Take5 survey I completed today, I learned that I should have been offered a bottle of water but wasn't. I pulled out of the bay 40 minutes later at 12:05 pm. Not as fast as their commercials would have you believe. As there are other options closer to home, I probably would not make a special trip for any of their services. read more

Deondre was my service man to get my oil changed. He's inviting and nice . It was extremely hot today , but he still maintained a great attitude! read more

Take 5 Oil Change - Take 5 - Oil Change Stations Near Me - Arlington, Texas

Great service! Been here 2 separate occasions. First time,I got my mom's car oil change. It was kinda pricey for full synthetic because I'm used to doing it myself, but either I was tired or lazy. I was really, really impressed how they operated. They did verbal confirmations on their actions and what they were using. Several team members involved repeated them. It was like doing surgery or action during a Code Blue CPR. They ran smooth like a machine. They were very courteous and nice. Didn't pressure much on extra services, but they do ask you or remind you of certain maintenance recommendations for the mileage on your car. They cover all their bases to make sure you're fully satisfied and safe, leaving their garage. I went to a different shop just for state inspection but their inspection tech wasn't available, so I headed over to Take 5, and they were getting me in and out of there in less than 30 minutes. Consistent, great service! read more

I needed a quick oil change on my way out of town stopped by early in the morning, was in and out within 10 minutes. The staff were really kind and friendly they were quick and efficient, could not have asked for a better service. Jon and Amber took great care of me. read more

Take 5 Oil Change - Address to location. - Oil Change Stations Near Me - Arlington, Texas

I'm very disappointed with my visit today. They just changed the oil and didn't do service check. It shows on the receipt they did it but that wasn't the case. The person that checked me in was either sleepy or in a bad mood. The person that changed the oil was friendly but I didn't receive a good service today. read more

Take 5 Oil Change - Oil Change Stations Near Me - Arlington, Texas

It wasn't my first time at this business. My husband had to get our older car inspected. I am not sure why they had to manually change the light setting in the car. Anyways after the car was inspected went home to park the car. They left the light setting on the position. This is not the primary car that we use on a daily basis. It wasn't until 3 days later that my husband try go in the car and the battery died. Thanks Take 5 for not changing the manual knob back to where it was set. read more

I needed a quick oil change while out of town visiting Arlington Tx and I stopped by here 30 minutes before closing, and was in and out before 7pm. The staff were very kind and friendly they were quick and efficient, could not have asked for a better service. They even offer water & Gatorade and gave my children fruit snacks and juice. I highly recommend coming here for a 10 minute oil change and filter replacement. read more

Don't take your car here for a oil change my car started leaking a little bit took it somewhere else and they put the wr size plug in expensive lesson never again read more

I've taken 3 cars in for oil changes here. The guys don't hassle you to get things you don't need, get things done quickly, and it seems like getting things done the right way the first time and having a high level of customer service is their goal. Definitely worth checking out and their rates are right in line with the rest of the oil change business, except they seem a bit more honest and caring than the others. read more

Stay away from this place if you want to keepyour car running. They did an oil change and replaced the same old filter back and they we found out is we toom it back up there and they told me they dont carry that brand of filter at Take 5. I said well I paid yall to. The 2 times I ha e been there the entire staff is new. Not good. Stay away. read more

I have been dealing with an issue for 2 weeks that probably should have been resolved in a day, had I not been given the runaround. I went to get an oil change, when I was advised that the Take 5 on Matlock in Arlington, TX had stripped the nut in my oil pan. I was told to take it to them and have them correct the issue. When I got there they told me that they had done the oil change a different way and that it was the other Take 5 on Green Oaks which was responsible. I went back there and a claim was put in, but I never received a call concerning the claim. I went back there after over a week and no correspondence, only to be told that Take 5 on Matlock had put a piece in my oil pan that is not fitted to my car. I'm so frustrated because this should be a quick matter, in my eyes. My wife's car is now leaking oil and we have an issue. I think I need to look for representation in order to resolve the matter.​ read more

I went to get an oil change at this location. Best customer service I have ever received anywhere !! Reese and the district manager were so nice and helpful to me. They both offered me a cold water in the 100 degree heat. The other employees were nice as well !! Please ask for Reese and the district manager. I will definitely be coming back to this location read more

Took forever and had me wait behind cars that came after me just frustrating. I wish they would pay more attention to the order of the line