Drove 30 min after work just for it to be closed way too early. I'm just Disappointed in this location. At least change your schedule online so people don't show up to a closed shop read more

Valvoline Instant Oil Change - Closed before 6:15 pm. Says they close at 7pm. - Oil Change Stations Near Me - Arlington, Texas

Valvoline Instant Oil Change is located off Matlock on the edge of Mansfield but located in Arlington, serving the community with oil changes and other car services such as windshield wiper and air filter replacement. I was in need of an oil change after driving halfway across the States and stumbled upon a coupon in my email from Valvoline. I decided to go early in the morning as soon as they opened up at 8 am and was serviced right away. The concept is easy and fast as to where you pull your vehicle inside the workstation and sit back and let the technician do all the hard work from underneath the car. Everything was smooth and fast, and the staff explained everything they were doing to my car while I was waiting. The prices were fair and competitive, especially with the coupon I used. The customer service wasn't all there, and the staff needs a pointer or too in how to provide superb service to their guest. Overall, this is a good place to get your oil change for your vehicle if you don't have much time. They really do get you in and out in no time and back on the road to places you need to be. read more

So I planned to go to vandergriff Honda then decided to just try this place because my car this sign to want me check all the tires and do calibrate. Adam then approached me checked the tires. He then helped me do calibrate it. I asked how much I need to pay, he said nothing. There's still have people not part of scammers era. The best Adam. Keep up the good work. Will definitely will my car service by your shop. Still owe you coffee.! read more

They always are pretty quick and are organized. There are always about 3 to 5 cars when I come (non peak hours). The service people are not pushy with extras and quick with oil changes. This spot has reasonable prices and I usually spend less than 45 minutes total here. read more

Not Employees seemed too busy being passive aggressive towards each other on the floor regarding lunch breaks to pay attention to oil changes. 35+ minutes and there was no line when I pulled in. I'm a long time customer that won't be returning back...the quality has gone down and I don't want upsold on anything either. Hoping it was just a bad day and this isn't how these folks have to work daily with management. Yelp is asking what could improve. There's only a few ways to improve bad management. read more

I stopped at 2 different locations just for them to tell me they aren't doing inspections? Kind of a waste of my time sadly hopefully whatever is going on gets fixed asap! SMH read more

I typically come here for oil changes, but today I added an inspection. The guys had me in & out. So professional & I LOVE the coupons! Every dollar off my service helps in this economy. I'll be returning. read more

If there were a Hall of Fame for oil change experiences, Adam at Valvoline would be front and center with a gold plaque and his own parking spot. This man didn't just change our oil -- he changed our lives. Adam greeted us like VIPs, handed us a free coupon (legend), and broke down everything about the vehicle in a way that was actually helpful, not just a sales pitch. He educated us, didn't pressure us, and treated us like family. Honestly, I'd trust him to french kiss my mom -- and that's saying something. This guy deserves a raise, a trophy, and maybe even his own TED Talk on customer service. 10/10 would come back just to hear Adam talk cars again. read more

Management at this location is rude and doesn't know how to manage when busy. Three of us were put in line 1 for state inspections while the other lines were used for oil change. After waiting 50 minutes line 3 was empty and the next car pulled up for an inspection and was started immediately while we still waited. Needless to say 2 of us left. I have used this place for 20 years for the 6 vehicles we own. Will NEVER return to this location. read more

Oil change and tire rotation on my Nissan was done on time as promised. The waiting area was clean and comfortable. We have used this location for service for years and have never been disappointed. ​ read more

It is now 10:47 AM and the staff is just rolling in not prepared or ready to open business. While I have come here multiple times, every single time they are negative and tell me that it's going to take an hour or longer basically declining my business, wanting me to shy away and go somewhere else. THE SERVICE HERE IS HORRIBLE! read more

They took 1 hour to do an oil change in my car. Wasted a lot of my time. Kept asking me the same questions over and over. Most of the time I sat in my car while no one was doing work on it. A woman whom they decided to flirt with pulled in AFTER me and had an oil change that they decided was more important. They also blocked me in with a truck so I couldn't even leave if I wanted to. I had to ask them to move it. They absolutely suck there now. I used to go out of my way for years to come to this place because it used to be such a good Valvoline. Now, I will not waste my time coming back.... read more

I called to request a battery replacement & Keith Johnson (manager) made the house call. He replaced my battery quickly, but my alarm wouldn't stop & couldn't use my key fob (battery was dead) to turn off. We went to auto parts store to replace key battery, but my key could not be opened. I finally found another way to stop the alarm when we got back. Keith was very accommodating & helpful. His customer service level is 5-star! Great guy! We will be return customers to his shop from now on! Thanks again Keith! read more

Valvoline Instant Oil Change - My car is Alive again! - Oil Change Stations Near Me - Arlington, Texas

I took my Jeep Wrangler in for an oil change. I also had a transmission fluid flush as well. I was told one price plus $25 off along with a $15.00 off an oil change over $50.00. Well they changed my oil and didn't put any back in. The manager came to where I was and added 6 quarts of oil in my engine. He stated that he was going to reverse the charges for the complete service. He stated that he would call the claims department for me. I was then told I had to take my Jeep to a place of their choosing for a compression test. I will update this review as things change. read more

Valvoline Instant Oil Change - not one drop of oil on the dipstick - Oil Change Stations Near Me - Arlington, Texas

Super quick! No wait when I was there! Staff were professional and friendly! Plus, they didn't try to up-sell me with things I didn't need!!! I'll definitely be a repeat customer! 100% satisfied! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Arlington, Texas

They loosened and forgot to re-tighten my rear differential plug. My truck leak all the oil out of my rear differential and I had to get my truck towed back to the same location to get help. " my truck is a new 2021" now I have to get it worked on at the dealership. Out of pocket a lot of money for something that should've never happened. read more

Valvoline Instant Oil Change - Rear differential leak - Oil Change Stations Near Me - Arlington, Texas

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I would drive 30 minutes to be comfortable sitting in my car to get an oil change. I'm a returning customer. And I live in Dallas - to say that everyone that work at this location is very professional and very respectful. The manager Keith Johnson noticed everything. He noticed my light was not reset. He took care of it! It's a definition of teamwork. I would recommend this place to anyone! read more

Consumer BEWARE!!! Hope this post helps someone out in the future. Son took his car here to get an oil change based on a recommendation. A senior technician saw a hose under the hood that was disconnected and reconnected it. NOTE: There was no notification made about this issue. My son PAID. However, as soon as the car was down the street the check engine light came on. A call was made to the senior technician on duty regarding the issue, however due to the shop nearing closing time and no manager being on duty, the technician stated he would come to our location and look at the car and show us what hose had been reconnected. After being advised by the technician of the hose that was reconnected, we had the car towed to the dealership to diagnose the issue. Yes! I also called the manager (Keith) at this Valvoline location the notifying him of the issue. I was quickly instructed that he knew nothing of this issue and it hadn't been reported to him by the senior technician (who was the manager on duty, but no longer works at this location), nor the other technician who worked on the car, therefore he wasn't going to honor anything, BUT I could file a claim and see where it goes? Fast forward to the dealership diagnosis....and at least 4 calls to customer care where Keith attempted each time to recreate the initial report.........the dealership found a cap that had been forced into the intake hose that was reconnected. This caused a vacuum restriction. Photos were attached and it showed how the hose clamp wasn't attached properly. The dealership bill was $425, which they worked down for the more than 10 hours spent diagnosing the codes and changing parts under my factory warranty. The resolution you ask.....Well, after the manager gave both myself and the dealership service manager the run around, after providing photos and detailed descriptions of what had been performed ....he denied the claim and wrote a version of the claim as if he evaluated the vehicle. The manager was extremely argumentative and denied all accountability for his staff, even after saying that his 19-21 year old staff members lie all the time. Customer cares "claim" system is a joke, they allow management to revise facts and while they place you on a recorded line, they don't consider anything provided as proof of wrong doing. Photos and service reports mean nothing. To date, this is still an unresolved claim. I've posted here, Nextdoor, BBB, and I'm reaching out to the news to look into Valvoline claims such as these. The manager decided at the end of the call to offer partial payment and a free oil change coupon as the consolation prize....lol. Would you take your vehicle back to this location???? My car came in with NO check engine lights on and left with one. Accountability, customer service, and workmanship has been lost. Beware!!!!!!!! Per the Valvoline comment below....I tried communicating with customer support (claims), as you've read they give the right to the manager to make the decision. The recordings of my calls say it all, I am not satisfied then nor now. Corporate should be calling me and monitoring this location closer. There are numerous reports similar to mine, and they are in small claims court on a similar issue. read more

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Got an oil change yet oil light remains on took it to mechanic and they said oil change was faulty. Beware this company pretends to a service and then refuses to refund you. Don't get an extra service either. They're horrible here. Go somewhere else. read more

Left my whole intake off, un plugged. Hoses and shit all over the engine bay, check engine light after paying $120. They say the garage door down on my truck aswell. Honestly going to change my oil myself now. Don't come here. read more

I've been taking my vehicles here for inspections and oil changes for a while now. However, I will not anymore. Today (10/02/2019), I took my car there for a state inspection. Everything on vehicle is in amazing shape and I rarely drive the vehicle. The employee stated I didn't pass the inspection due to my wiper blade leaving a streak. There were no large streaks there at all. Just a small streak that disappeared in a few seconds. Nothing that caused any sort of danger or obstruction of view. Instead of ensuring it wasn't a fluke. The employee immediately tried to sell me cheap wipers for $12.95. I immediately left and went to another location close by and didn't have any issues with my blades. I will no longer patronize this location due to their ridiculous inspection practices. I gave 2 stars due to the employee being nice. The employee was professional. I included a picture of my wipers after I used them to clear some wiper fluid. I'm still trying to find streaks. ***Update*** I received a comment from the management team on Yelp. I appreciate the reply. However, I am standing firm on my decision to not do business there again. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Arlington, Texas

Went here for an oil change and vehicle inspection. I arrived just before opening and, right at opening time, the bays opened and they motioned me in. The employees were attentive & very professional, and the experience was great! They explained everything to me, offered a few additional services based on the inspection (which I really appreciated!), but I did not feel as though they were pressuring me. Oil change went great and the vehicle inspection was seamless, without any challenges. The reviews I read prior to going were mixed and I was a bit unsure about whether I should go but, after this experience, I will never go anywhere else! If the two gentlemen who serviced my vehicle are representative of the quality of service this location always provides, you are in for an awesome experience! read more

They will mess your car up, my car now has an oil leak that they don't want to repair. My car has never leaked oil before going to this place -Highly not recommend read more

10/8/23, The best service I had that day when I was in desperate need of an oil change, they did what take five off green oaks couldn't ever do. ( peep why they have low ratings ) . Thank you again!!!! read more

Oil change was performed as expected. Customer service was sub par. Deandre barely even spoke to me. I won't be going back. There are a ton of oil change places so I will just go somewhere that appreciates my business. read more

I was there for a simple oil change over 45 minutes. I took my guys car (Mercedes CLS 550). After 20 minutes I hear the manager Kieth say "what model is this?, we don't have a filter that fits! Then he sends a tech to Auto Zone and he comes back without it! I asked "what is taking so long" the tech Veres says "tell him to buy an Honda". 10 minutes later Monroe was on the phone with me saying to tell them he will never use their services gain and the tech Veres says "GOOD" ! I told Kieth the manager about the techs comments and he told me he sent the tech home. Which was a lie as the ypung man walked up while we were talking. An in addition he charged me 17 over price of oil change. When I complained about the charge he did refund my money. read more

Horrible Rude manager and unprofessional tone and customer service. He refused to provide me with his last name and only gave first name as Keith. He told me I did not have to come back to that location if I was unhappy with the service. The staff stand around and laugh and goof off and this is the most unprofessional store that I have visited. I heard the word Dude over 5 times. The manager was always yelling at the staff. Please go to another location! I read more

This has been my go-to spot for years until now. Must be a new crew or manager. Today I sat there for 20 minutes without being acknowledged. All I needed was a state inspection. I felt sorry for the couple of customers that were trapped in the bay being "worked on". Yikes! I won't be back. read more

TLDR: They screwed up on our car twice and we paid $200 to have their (second) error fixed. Be careful. We've taken our Subaru Outback there twice. The first time was a good experience where the manager shared that she owns a couple Subaru's and loves them. Everything good. Second time there is when things went south fast. Went in for an oil change and everything seem fine. A couple days later I notice oil on the garage floor, a lot of oil. I couldn't get under it but took a picture and could see the gasket that is specific to Subaru's was not put on correctly. I drove our other car over to this shop and explained what was wrong and showed them the picture. The person in charge at that time, not the owner, said whoever changed the oil put the wrong gasket on. He gave me a couple of quarts of oil to drive our outback back to the shop to fix the problem. He reassured me they would fix it and that the owner/manager has several outbacks. I drove the outback back and they did fix it. He said that there are two gaskets and they picked the wrong one. 50% chance, shouldn't of guessed, but they chose the wrong one. It was too small and oil was leaking out of the seal. Once they did make sure that was in fact the issue they seemed to all knew WHO did they and they all rolled their eyes with who it was (they didn't actually all roll their eyes but you get the idea nor did they say a name but they all knew who it was). I mentioned several times that this my wife's car and she doesn't look at that type of thing and the engine could of seized and there would be a lot larger issue. To which he said "Well it didn't." He did apologize but they didn't offer any sort of, well, anything for the inconvenience. Now I'm not that old but I appreciate good customer service. Guess those times are done. I wish I could say this review was over but it's not. Shortly after that we noticed that the windshield wiper fluid was low. I went to fill it up and poured WAY more than what's needed and it all spilled out the bottom. Thought it was a larger issue so I set up a service call with Sewell Subaru. After they looked at it they said someone connected a t-valve (probably not the name) to the windshield wiper fluid reservoir, after the pump, I believe. In short, when you pour the fluid in, this connector splits and the fluid spills out instead of going up the line. The big question is why is that there? They said someone had to install it. We haven't had this outback touched since the oil change mishap and I definitely don't work on cars. I don't like to assume but it couldn't of been anyone else. Something like $200 later, here we are. read more

We used to be a customer here quite frequently when it came to all of our oil changes/ inspections but we will be finding another place to give our business to. It took over an HOUR for an inspection and we weren't far in line. Then when we got pulled into the Bay Area, the gentleman said "Our inspection guy just went to lunch so it'll be 15-20 minutes" after our wait already with our hood up. We waited the time, then were going to get led out into the pouring rain to wait for the worker to get in our truck to check. Thankfully, the guy who was communicating with us prior told him not to make us stand out in the rain and bring us inside. After the inspection was done it had been well over an hour that we had been there. He had pulled the truck behind someone getting their oil change in the bay, however there was a line behind us and we couldn't leave after paying and our service was done. So we had to wait additionally after we waited already before the service and now we were complete and waiting again just to leave. The lack of communication and flow of this store was ridiculous. There wasn't even a small coupon to apologize or compensate for their lack in those areas. The only one who was nice to us with compassion, understanding and as helpful as he could be, was this nice African American man. We won't be returning back to this location even though it's close and we've been going for years. I hate this. read more

I hate the idea of moving further away from this location because the staff here kicks ass. The one time I try to go to a different one in the Irving area out of convenience is the one time I'm reminded why I remain loyal to particular locations. The workers take care of requests efficiently and clearly enjoy their jobs. I'll definitely go out of my way to come here for the outstanding service they provide on a consistent basis. read more

We use them for all our oil changes and they are always great. Even when they are busy it is usually not a long wait. They move quickly, and most importantly they do not try to hard sell you on things you do not need. I know some places will try to get you to replace the filter each time but they don't do that. We have gotten both oil changes and our inspections here. I cannot recommend them enough. read more

After I got my oil changed not even 2 days later my car said "low oil pressure" they didn't put my oil cap on tight which spilled oil all over my engine not to mention they didn't feel up ANY of my liquids under the hood nor did it look like the changed my oil because of the color of the oil. that has caused internal damage to my engine because these YOUNG KIDS aren't paying attention!!! never coming here again!! read more

The service personnel was incompetent at best. The service was less than mediocre. The management was rude and obnoxious and didn't have a clue of what he was talking a bout. He was extremely rude to the men customers but grinning and flirting with the women. He is definitely intimidated by men that know their stuff. They need to throw away the entire staff and bring in a brand new staff with professional manager to lead. The young staff need professional leadership. read more

Needed a routine oil change and was nervous about trying a new place. Richard was very nice and helpful and the service was quick and easy!

Ok....so I spoke too soon. It's Sunday at 12:30. They opened at 11am today. I was here about 10:50 so I could get in and out and on with my day. I am currently one and a half hours into an oil change and tire rotation. We only get our oil changed here and apparently the last employee who changed the oil put a cap on in such a way that none of their tools will get it off. We are now waiting for a replacement cap to replace the one their going to have to break to get off. I have people waiting at home for food I ordered online to be picked up at 12:30. Cars are just coming and going and mine is just sitting. I'm committed, now. I'm not going through all this to leave without everything being made right. God help them, they better not attempt to charge me for ANY of this. I'm so pissed right now. I'm sitting here trying not to cry like a spoiled baby. I want to thank Valvoline for the response and say that they did make everything right before I left that day, as best they could. It was unfortunate but I'm satisfied with the resolution and sincerely appreciate the comments. read more

This is the most efficient oil change place I have been too. They are well-managed and provide valuable services to my Volvo. Awesome oil change place. read more

My first visit to this location but I will return. They were professional, friendly and efficient. They explained in detail the services they were performing and provided recommendations as well. read more

I came here years ago when it first opened and service was the best in town. Long story short, that manager left and service went way down. I decided to give them another chance because it is conveniently located by my house and I am happy to say the service is back to exceptional. read more

Quick, efficient, and professional! Didn't even have to get out of my car. The gentleman helping me asked me if I had a coupon, and when I said no, referred me to their website for a few dollars off--sweet! read more