They did not put the drain plug back on my car properly, which caused my engine to seize up and my…read morecar to shut down in the middle of the interstate. Now, I'm out a car and I had to purchase a new vehicle and they don't want to work with me at all or give me their insurance information so I can make a claim. My car was towed to a Hyundai dealership and they advised me that the drain plug was not put back on properly. When I called to discuss this with the owner, he told me that it made more sense that somebody came to my house and drained the oil out of my car than them to have made a mistake I'll be taking them to small claims court.

Fast friendly service at a great price. Love going here to get my oil change on my truck and car…read more You don't even get out the vehicle. Just pull in and by the time they get your mileage and you pay they are done.

I don't عادة leave reviews unless a business truly stands out--but Car Craft of Watkinsville…read moreabsolutely deserves it. From the moment I walked in, the team was professional, friendly, and incredibly knowledgeable. They took the time to clearly explain what was going on with my vehicle, gave me an honest estimate upfront, and didn't try to upsell anything I didn't need--which is rare these days. What really impressed me was their efficiency and attention to detail. The work was completed quickly, and everything was done right the first time. It's obvious they take pride in what they do and genuinely care about their customers. Finding a trustworthy mechanic isn't easy, but these guys have earned my business for the long haul. If you're looking for honest, reliable, and top-quality auto service, I highly recommend them. -- Bob Hendrix

I went there for an oil change and found that they were running a special that included a trie…read morerotation free of charge. As a single (older) woman I was thrilled! I had had some issues with my previous car care, one of which was lack of trust and respect - in other words I had been "treated as an old woman who did not get it." At car craft I was treated with respect. Their waiting area was clean and inviting. I'm so happy that I found Car Craft of Watkinsville!!

They deploy very aggressive upsells to unsuspecting clients. If you take your car in to get the…read morewindow wipers replaced, they will then tell you that your mufflers are bad and "have" to be replaced. If you do take your car up there, be sure to take someone that knows cars to advise you what is bullcrap. Always tell them to ONLY do what you originally asked them to do!!!

Safe and comfortable place with coffee and snacks while I waited. Always honest and friendly.read more

Nicest place in the to area to take your car to be serviced. The staff are pleasant, friendly. and…read moreattentive to your needs and questions. The facility is extremely clean and well maintained. The waiting area is comfortable. They serviced our car quickly. Their prices are better than the local dealer service department that we have used in the past. Plenty of parking. The entrance/exit location is off Hog Mountain Road near where it meets the Macon Highway, behind the Race Trac service station.

I had my Jaguar serviced for multiple things. They are amazing! . Super friendly, attentive, and…read morereally great at explaining what needs to be done and why. They got all of my repairs done in a very timely fashion, and I was quite happy with the service. The price was very affordable compared to others I had gotten estimates from. Highly recommend..

Amazing service. Every single person I talked to (including the mechanic) was incredibly nice. I…read morewas worried about being taken advantage of but could truly never see a business like this doing that to anyone.

Pour attitude right out the gate rudely told me to take my own tire out of the back of my truck…read morewanted to sell me two tires for $120 for tires that the ones I had on it. I kindly the and they got wondering why I did not want the tires. I kindly said I did not want them plain and simple. They started getting an attitude with me again, do not recommend this place at all.

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

Second time here and second time saved! Honestly, who puts nails on the road? I don't know but I…read moredo know who's tire likes to pick them up! Mine, again. Walking into this place is like walking through a time machine.. 1980s décor with old school hospitality and manners (I love the fake wood paneling on the walls). Fast, professional, and the place I will be going back to when I need new tires or another repair.

**Extremely Disappointed and, Quite Honestly, Terrified**…read more I originally purchased my tires from Bulldog Tire Shop in April 2026. I returned in late May for my complimentary oil change and tire rotation. Everything seemed fine when I left, but shortly afterward, I began hearing a noise coming from around my tires. I was also informed that one of the lug nuts/bolts had been stripped and that Bulldog would order a replacement. What makes this even more frustrating is that **I was not informed about the stripped lug nut/bolt before leaving Bulldog.** I only became aware of the issue after noticing the noise and questioning it. I drove it again before I left, and the noise went away... temporarily! While I was on I-75, the noise came back and this time it was much worse. It became increasingly concerning and honestly scared everyone in my vehicle. I was so worried about what was happening that I had to get off the interstate and find the nearest tire shop. **Thank God for Mavis Tires.** When I arrived at Mavis, they inspected my vehicle and discovered that **ALL of the lug nuts/bolts on the driver's side were completely loose.** I mean ALL of them. They were so loose that I could remove them myself **without any tools.** At that moment, it hit me just how close I could have been to losing my life and potentially the lives of my passengers or someone else on the highway. This was not a minor inconvenience. **This was a serious safety issue that could have had a catastrophic outcome.** When I returned to Bulldog to pick up the replacement, the manager's response was simply, **"I'm sorry."** That was essentially it. After something this serious something that could have resulted in me or someone else losing their life I expected much more than an apology. I expected accountability, an explanation of how this happened, and some reassurance that steps would be taken to make sure it never happens to another customer. I now have a brand-new set of tires with a warranty, yet I **do not feel comfortable allowing anyone at this location to touch my tires or my vehicle again.** That is extremely disappointing because I should be able to trust the shop that installed my tires to ensure they are properly secured and that my vehicle is safe before sending me back onto the road. I don't know if this was a training issue, a lack of proper inspection, improper installation, or something else, but **something needs to change.** A mistake involving improperly secured wheels isn't something that should be taken lightly. I am grateful that I heard the noise, trusted my instincts, and found another tire shop before something happened on the interstate. **I could have lost my life. Literally.** Unfortunately, based on my experience, **I cannot recommend Bulldog Tire Shop to anyone.** If you have had work done here, I strongly encourage you to have your lug nuts and wheels checked by another qualified professional. **Buyers beware. Your safety is too important to leave to chance.**

If my car broke down in front of Japanese Motor Works I would push it to the nearest Honda…read moredealership to be repaired. Japanese Motor Works are incompetent and dishonest. They will tell you they have identified the problem with your car and how to solve it, yet after they have implemented their solution they will inform you it did not solve the problem but they will still charge you for it. You still need your car repaired so now you are trapped, next they will pacify you by assuring you this time they have definitely identified the problem and how to solve it, so you give them the go ahead and cross your fingers. A few days later you will receive another call informing you their new solution did not solve the problem either but they will still charge you for that too. They will drag this process out for weeks and squeeze you for 5 to 10 times the amount of their original quote. I am not the only person to have this experience with Japanese Motor Works, they are notorious for it, ask around and see for yourself. You would think they would notice the lack of repeat customers and see it as a sign they might not be doing good business. Charging people for something that does not work should be illegal. What a pathetic way to make a living.

My daughter is at UGA and her car broke down. I looked for the shop with the best reviews and…read morefound this one. After paying 395$ for diagnoses and repair the car broke down again with the same issue less than two months later. I had the car towed back to the shop and they refused to let the wrecker driver drop off the car. Now the car is at some random shop maybe I'll have better luck.