LOVE THIS LOCATION FOR EFFICIENCY AND GREAT SERVICE! I visited for a significantly overdue oil…read morechange. Apparently the last time was November 2025, yikes. Good thing it didn't negatively impact anything this time. My car was serviced by Chris, Josue, Eric, and Tony. They did safety checks for brakes, lights and turn signals. They advised I needed a new air filter which was the same recommendation last time however they don't have it in stock which was the same issue last time as well. Overall, quick, easy and a good service experience. I would definitely return for the convenience!

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

I've been coming here for six years. Had told them my car started but barely it took a while to…read morestart (relatively new car) said everything's fine and dandy... it wasn't fine my battery was shot and needed a new one. Also got a state inspection which the technician actually ripped a piece of my CERAMIC tint off. I didn't give permission to do so, nor the ability to render it useless. They also use to clean your car and give you a wet wipe, in 2025 they just lie up charge and do the bare minimum. I will not be back. I can understand asking for permission or telling you at the shop but nobody said anything to me but my cars waiting outside with the rejected sticker. The manager even didn't care to find the original receipt I had to tell him twice the invoice number just to see my visit. He said the last time I came was 2024. This is crazy...

Either blatant incompetence / intentional wrongdoing. A routine inspection turned into 3 merging…read morerounds of repairs from $20 to $750, with the added promise of the brake pads being next. Customer service was good, but I lost all trust after the third round of repairs.

Stopped at this store right at closing time with a loaded rental moving truck whose low tire…read morepressure sensor had just come on. I had previously tried adding air to the tire at the nearby Wawa and had only made it worse. The manager was the only one onsite but was able to quickly add air to the appropriate 75 psi and get us back on our way to South Carolina. Unfortunately I did not get his name, but many thanks for the help.

These guys were great. Stopped in for an emergency issue, they analyzed the extent of damage,…read morefixed the problem with a fair price in less than two hours. I was expecting to have to wait all afternoon. Mike McNichol got me in and out and saved my day. I will definitely be back!

Scheduled an appointment the day before to get an alignment, but they told me I'd have to leave it…read morefor the day when I got there. Called Vondelehr and they got it done in 30 minutes for $20 less.

I needed to replace 4 tires so I booked an appointment online for 4:30 and selected the option to…read morewait. When I arrived I was told that they couldn't do the work because someone had called, there were other cars in front of me, and they wouldn't be able to perform the work by 6 which is when they close. In their defense, they did try to call me but I was busy at work all day. In my defense, they didn't leave a voicemail and I didn't have their number saved so I just assumed the missed call was spam or scam. This was a waste of my time and I'm making it a point to write a review because I'm old school. At any job I've worked, things happen...people call out sick or equipment breaks. But at the jobs I've worked, if there was a customer commitment, we worked late to meet them. The choices are 1) pay a little overtime and get it done even if folks have to work a little later than normal or 2) tell the customers you can't meet the commitments because you're not willing to do anything extra like stay a little late. I guess this outfit chose option 2. I would not recommend this shop.

This place offers horrible customer service. I came in to get repairs done on my vehicle to fix it…read moreup. I'm not checked in and waiting for more than ten minutes when the front desk guy asks to speak with me outside. Proceeds to walk me to my car without saying anything while a few of the white mechanic guys are looking at me laughing to themselves. When we approach my car he says that they cannot service my vehicle because of a foul odor coming from my car. I take my dog on trails often and recently he rolled in some mud and got it in the backseat. I didn't think mud stains in the backseat would be an issue for service being done on the engine and headlights. I've taken it to a couple mechanics in the past couple months and none have had an issue when my dog dirties up the backseat from his trail hikes. I can understand it not being pleasant for the workers, but I would've cleaned it for them and rescheduled since it was such a big issue. Instead they didn't offer to reschedule and I just got laughed at, handed keys, and asked to leave. I wasn't even greeted when I first pulled into the garage. One of the white mechanic guys just stared at me and walked away as I was parking my vehicle. I had to walk inside before anybody spoke with me, and even then I wasn't greeted first, Given I haven't had this issue before, and the unwelcoming states and quietness I got before I even handed the keys over pulling in, they just didn't want to service my car because of personal prejudices. I'm always called ma'am and greeted when I first pull in and have no complaints from mechanics when I service my car at other places nearby. It's a shame because I had to miss work just to make this appointment. If you're reading this, I'd service your car elsewhere if you happen to have dogs/kids, or expect a simple greeting as you're pulling in.

I got oil change and washer fluid. Thomas was very informative and I was back on the road quickly…read more I have used them numerous times and have been happy with the value service they provide.

I've had terrible car maintenance experiences in the past, and was skeptical of the five star…read morereviews for Broad Street Auto & Tire. I'm now so glad that I gave them a try; if every service is this painless they have a customer for life. I booked only a few days in advance for a state inspection, and was in and out in 25 minutes for a grand total of $16. No hassle, no upselling, just pleasant interactions with a polite employee in a comfortable waiting room before going on with my day. In comparison, last year I went elsewhere and had to schedule weeks in advance. I was promised the inspection would take 30 minutes only to be left waiting at the dealership for 3 hours. And despite passing inspection I still had to go through the gauntlet of rude sales reps pushing me to spend more than $2000 on unnecessary services. Never again!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

Very dependable and honest! Service was prompt and employees are friendly! I have been taking my…read morecar there the last several times I've needed a state inspection and oil change and have had a positive experience every time. I could not get my oil changed any where else in the area for less money. It's easy to make an appointment and my invoice was texted to me along with the message my car was ready. It's in walking distance of locally owned shops, restaurants, and the county library.

We have used C&J for five or six years now. They are incredibly professional and trustworthy. Wade…read moreis a pleasure to work with, and so is Olivia! In fact, the entire staff there has been nothing but great to work with. They do not overcharge and are an excellent value.

My relationship with Leete began a year ago for an inspection. I made an appointment... yes an…read moreappointment! They promptly serviced my car at the exact time they promised. Clean facility for a quick wait. Last inspection was not as easy since I needed tires. Had four tires put on. Great prices, customer service and overall excellent experience. Looking for a trustworthy mechanic... I recommend Leete

I don't recommend getting your car fixed here. I booked an appt for 7:30am, and was told they…read moreweren't going to be able to look at my car until later in the evening or tomorrow morning. I've called multole times to check on an update and all I kept getting was pushbacks. I couldn't leave class, because I don't have a vehicle. So I had to call another mechanic guy to pick it up and have him and his team do the work they was suppose to have done earlier that morning. 08/10/2026