Excellent service! I was impressed with the attention to detail and thoroughness of the maintenance…read moreservice. Highly recommended!

From the owner: My goal is to provide the convenience to customers when they are in need of automotive repair or…read moremaintenance by being mobile and flexible. I am able to provide service when the customer is not able to get the car to a shop or wait until a shop has an open spot to take them in. i would be able to save the customer time and money on their vehicle repair.

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!

I have been going here for years. They do outstanding work. Timely, professional, and outstanding…read morecommunication. I even got an automated text when my vehicle was completed. They treat people the way you should. I have recommended them to my coworkers and family members. I couldn't rate them any higher than 5 stars or else I would. Keep up the great work!

I had been a customer for about six years and outside of routine maintenance for my vehicle, I had…read moreno issues. I went in for an oil change and I noticed that two of the technicians that normally serviced my car weren't there ( first red flag ). So 30 minutes after they pull my car into the bay the shop manager tells me that my oil pan was cracked and the tech said it was like that when she lifted my car up. I have never had any issues with oil leaks at all so I was a little confused as to how my oil pan was cracked but wasn't leakin. I still went ahead and purchased a new oil pan because I just wanted to get my car serviced so I could leave. My car was serviced and they told me I was good to go. I drove 12 minutes home and my car remained parked in my driveway for two days. On the third day I drove to work and home. After approximately thirty minutes after I arrived home, I went outside and noticed a pool of oil in front of my car. I immediately took pictures and contacted the shop manager who asked me if I could bring my car in the next day. When my car was brought in, they knew that my oil pan was cracked (because they cracked it when they installed it) but instead of replacing it they put sealant on it like they did the first time. Once again, the sealant didn't work so they had to order another oil pan. They ordered a cheaper version which didn't fit my vehicle so they had to order the same oil pan that they cracked twice. The crazy thing is that the first time that they ordered this oil pan it arrived within a couple hours. When they reordered it took several days. In all, it took them two weeks to repair my vehicle when all I was there for was a simple oil change. If I wanted to damage my engine from an oil change I would've went to jiffy lube. At this point they are one and the same. They have lost a faithful customer.

Took my Freestyle in for inspection and oil change and was not disappointed. This family owned…read morebusiness is always professional and they are very reasonable. We recommend if you have any vehicle problems please contact this company and we promise you will not be disappointed.

Bill and his sons are all great mechanics. This auto service is always honest and reliable and will…read morealways take great care of your vehicle. I have taken care of all my vehicles for many years and always rely on them to keep my vehicles in great running condition. Never disappointed!

Need to pump gas? Or get your car fixed? This is a one stop shop for all your car needs!…read more Let me start with the positives: Hancock Alignment is a reliable mechanic that I have been coming to for years! They can help me save money by telling me what parts would be good. I was charged what I was quoted without having to worry about additional service charges being applied. They accommodate me quickly, even without an appointment. One time I noticed my state inspection expired and it was night and they closed already...it was an emergency, so I put my keys in an envelope with a note saying it needs an inspection ASAP and slid it under their garage. They called me the next morning to notify me once they got my note and to tell me my car was ready. Cons: They are a busy shop! They get lot of business, but I think they should clean after themselves. I saw a old headphone, a written index card left in my car (clearly not mine). Once my car was fixed, I popped open the hood to make sure everything looks okay and I noticed they forgot to return a cap back on where the spark plugs is near. Now, I wonder what would have happened if I didn't check, I probably would never gotten it back. When I told one of the mechanics, he said that I probably didn't have it when I came to get my car fixed, but I know my car well and finally he went to ask someone and what do you know...they found it and put it back on my car without apologizing for their mistake. Hancock is good, but I don't know if all the mechanics who are working there are at the same level of expertise. Other than that, they did a pretty decent job, which is why I give them 3 stars!

This place is just terrible. I went a couple weeks ago because it was close to my gym and appeared…read moreto have a good price based on the sign. Half the pumps were closed. One side of the other pumps was blocked so I drove to the "full service" side. No one bothered to come out so I got out and realized the pumps were installed circa the bronze age. I went inside to prepay because it didn't take credit cards. The guy behind the counter was playing on his phone and stopped long enough to take my money, never mentioned anything about full service. So I went back out and started pumping. It was about half way through pumping when I realized the price on the pump didn't match the price advertised on the sign. I went back inside to ask about that and the guy said that was becausei was at the full service pump. Me: but no one came out, so I didn't get full service. Guy: you could have used a different pump Me: there were no other available pumps Guy: you should have been patient Me: but you're sign advertised a different price and no one came out to the pump? Why didn't you mention this when I prepaid? Guy: That's just the way we do business Well, not with me anymore! If there willing to scam me out of a couple dollars of gas I can't imagine what else they're willing to scam for.

Exactly the honest community family owned business you want tackling your automotive repairs…read more 10/10

They advertise treating customers as family, not true! Just got ripped off! A $20 inspection costs…read morealmost $60 with no phone call to me to ok the additional charges! Just a $60 surprise at pickup! Not a good way to get repeat business or new customers!