This business is marvelous! I've been taking my car here for about a year and it's like taking my…read morecar to a trusted family member. I've moved all my business dealings local since March 2020 due to COVID-19. I decided that keeping my money in my community was important to me. I wanted the local businesses to feel supported and stay healthy during the pandemic. The last thing I want to see, in my community, v is a bunch of boarded up abandoned businesses that went bankrupt for lack of support. My motto has become, "shop where I live!" I try to limit my spending to my County, my zip code, my City, and places where I can't easily walk. It's actually been kind of fun! This place fits all the criteria! The people at this shop are amazing! When a car wash broke my heating vent and the dealership wanted a ridiculous amount of money to repair it, these folks helped me out by finding a used part and saving me some money! I was so grateful! Little things means a lot to me. They've helped me out with other things. Air in my "suddenly" flattening tires. Oil changes when the service light went on and my appointment was later in the day than I could handle! They even called me to apologize for a customer they perceived had harassed me (he hadn't)! What chivalry!!!! I am amazed at the quality of service here! It really just blows my mind! Even the shop dog, Luna, greets you at the door as if she knows to make sure you feel valued! I highly recommend this shop! It's classy! It's classic!! It's got class!!! Just go see for yourself! Say hi to Luna!

I have dealt with Quick Care for several years and have always been very pleased. Two weeks ago I…read moretook my car in for routine service and had an experience that was above & beyond my wildest expectations. I picked up my car, made some stops. When I arrived home, I was greeted by Tony (one of the owners). They had accidentally forgot to install the new windshield wipers. They had called, left a message and when I didn't call back, drove over to complete the service. I will tell everyone who will listen about Quick Care.

Had used Dennis many years ago when I worked in Cedarburg. Left that job and life moved on. Moved…read moreto to Cedarburg and started going to him again. Decent man, Good mechanic. Provides great service and is warm. If the place served dinner and drinks, The place would be the best place in town.

Beware Of "Up-Selling"…read more We decided to try out Cedarburg Auto Safety Center for a $60 oil change. We were then asked to buy a tire rotation that was supposedly on sale for $20. Five minutes later, as the oil change was underway, we were asked to buy a new cabin filter for $94.53 plus fees and taxes. We said, "No." Soon after, they tried to sell an engine air filter for $57.52 plus taxes and fees. Again, we said "No." Five minutes later, the person at the desk went out to the repair bay and retrieved two rectangular filters: a cabin filter and an engine air filter. The filters they showed us weren't that soiled. In fact, any debris they contained looked like it could've been tapped out over a waste basket, or possibly blown away with compressed air. She continued to push: "If this is what your other place did, you need to talk with them." Again, we turned down the Cedarburg Auto Safety Center offer. In dealing with service operations, we learned long ago not to engage in up-sell strategies. Simple rule: "Purchase what you came to purchase -- nothing more." So, will we go back? Probably not.

I called Midas about a concern I had about my car, and Aleks answered. I told him my issue, and he…read moresaid bring it over, and we will take a look. I took it over, and they were very busy, but Aleks got my car in quickly, checked it out, gave it a test drive, and said everything was fine, and not to worry. I pulled out my card to pay, and he said, that's ok. I have done business there before, and I am always treated extremely well. They are very honest, trustworthy, and do amazing work. I highly recommend Midas in Grafton for all issues with your car, you won't be disappointed, Every single employee is fantastic!!!!

UPDATE AUGUST 2025: Midas Grafton was sold in the past year…read more- and again in June 2025. Jim Glaser would turn in his grave if he knew just how far down his franchise has gone, as would Crysta and Chris who took over the business after Jim passed. I have been a loyal customer of Midas Grafton for nearly ten years since moving to Grafton and have wrote several glowing Google reviews. Midas Grafton was a wonderful community focused business, honest as the day is long and never made a mistake without taking ownership. Grafton Midas now, having fired all of the long term staff that have been there the whole time that I've been a patron now employ the absolute worst of the worst scumbags that I've ever encountered at any dealership or automotive maintenance place. The place is now strewn with maintenance-unfinished cars that block even the one way exit- you have to exit through the one-way entrance because of all the half finished cars. The staff are pathetic, rude, argumentative, remedial, provoking and seemingly untrained, and have no clue how to service customers and are utterly incapable of completing the most minor of car maintenance - an oil change. I am utterly disgusted (and that's being polite) at what Midas Grafton has become. This business is now a metastasized cancer on the good town of Grafton. An utter disgrace of a business.

Stopped by a little while ago for an oil change. They were upfront with me about the wait time…read morebecause of the cars I front of me. Which was fine! I was in no rush. I had no place to be on a Saturday. When it was my turn the oil change was quick. There was no pressure to buy anything. They just made me aware of some other scheduled maintenance things that I can also get done. The technicians were helpful and friendly and the place was clean!

I haven't been to a Valvolene in about 15 years since I learned to do my own oil changes, but with…read morehow busy my work schedule has gotten over the last 2 years, my poor car has been neglected, so I decided to stop in one day after work this past week for their quick, no appointment necessary service at their new Grafton location. The wait was a little long but understandable as there were 4 cars already waiting in line when I pulled in (and 2 inside the bays). When it was my turn, the staff I interacted with were all positive, friendly, knowledgeable and most importantly, professional through and through. Great group of guys working quickly and efficiently, not worried about upselling, but instead were honest and helpful with their recommendations, & not pressuring in any way. I know a thing or two about cars & they weren't bullshitting me for more money; Their recommendations were in line with what I already knew my car needed. Knowing I don't have the time to take care of my car's needs myself anymore, and based on my current experience at this location, I will definitely be coming back to Grafton's Valvolene.

We weren't scheduled to be plowed but we requested a plow on the same day because guests were…read morecoming to our house. They took care of it right away.

Reliable shop. Quality gasoline and a nice car wash. This is a fine gas station and mechanic shop…read more The snacks and drinks inside are limited.

horrible customer service! Made appointment on Tuesday for work to be done on my son's car from…read moreChicago on Friday & Saturday. they told me they could get it done. Left the car there Thursday afternoon for pick up late Saturday. I had to call them Friday and Saturday to get updates since they never called despite telling me they would. went there at 3:30pm Saturday ( close at 4 pm) and they had done NOTHING on my car! NOTHING, can you believe that! Took the keys and left. What absolute bs.

Purchased tires and have had a slow leak for months. Have taken the vehicle in to have it checked…read moremultiple times and leak continued after they said it was fixed. Took it in again and they told me they had to replace the valve stem and that stem replacement isn't done when new tires are installed. Vince stated that is normal practice at all shops. This is not true. Called Costco to verify. I'll be getting my tires at Costco from now on.

Great service for both emissions, license plate renewal and new wiper blades. Very friendly and…read moreefficient team! thank you!

Good price, fast service, Thanks for the coupon! My only…read morecriticism is the sales push. Do your techs work on commissions?

I called to see if this location is really closed. after several rings, someone answered. I could…read morenot understand him at all. I asked if this particular location is open and again, he talked very garbled. I asked him to repeat, and I was able to decipher him saying the place is open. if they cannot speak where I can understand them, I'm not giving them my money or trusting them with my car!

Damien, the manager at the Menomonee Falls - Pilgrim Rd location was the most unprofessional,…read moremisinformed individual I've worked with. Through much research it seems the regional management isn't any better. Stay away from this group!