Service request not completed, did not change oil filter. Tech was too lazy to remove two bolts on…read morethe filter cover. Employees DoNot honor coupons from web site.

Very pleasant staff. Didn't try to upsell me on everything. I felt they were being honest in their…read moreappraisal. I've been to multiple locations so they have all my records, which is convenient. It's not cheap, but they get the work done quickly, which is also important to me.

They overfilled my transmission and wrecked it. Then you denied it when we came back in. You…read moreadmitted you did it and had to take some out day of service. I watched it from my car. You assured me it was where it was before leaving. I trusted you. NEVER AGAIN. Then when I asked for documentation when we came back, they gave me someone else's information. Their name, address, phone number car information. So much for confidentiality. I will be sharing this experience EVERYWHERE possible to protect others from Valvoline everywhere. Billy is the manager and he lies. Terrible. We filed a claim and denied. Sad they don't stand behind their work. I'd give them a zero if I could. Friendly but unqualified people.

I took my car to this location nine weeks ago for an oil change and ever since, my car has been…read moreleaking oil. I've taken it back up there twice, and I had to file a claim to which the area manager flat out lied and said that this was being taken care of, and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed a claim. I want my money back and I want my car fixed and I'm having to get an attorney to get both done. The manager wasn't even there the second time I took it back because he was at someone's house fixing their car. Stay away from Valvoline altogether. Just getting your money back is an act of God and getting your car fixed is impossible.

Beside the fast oil change and shiny detailed wash, this lobby has been upgraded. Fun baseball in…read moreTY with glassy chairs and decor. GOOD JOB Grand Slam!!

They broke off my truck mirror because they didn't fold it in to prevent exactly this damage after…read moreI told them to twice. Then they refused to take responsibility for it and lied about folding the drivers side mirror in. Manager , Jose M. , was rude and refused to admit or take responsibility for the damage. Now the truck is unsafe to drive. This is disgusting and probably criminal . NEVER take your Vehicle here ! League City , Main Street location.

I've been to Christian Brothers Automotive in League City twice before and paid $74 and $65…read morerespectively for the same service, the second time even using a coupon. Today, I returned for the same service and was quoted over $160--more than double--because my car is "European." It's worth noting that my vehicle has always been a European model, including during my previous visits. This sudden change in pricing felt arbitrary and inconsistent. Additionally, I've never truly felt welcome at this location. As a person of color, I couldn't help but notice a lack of warmth or inclusivity during each of my visits, which left me feeling uncomfortable. Unfortunately, between the unclear pricing and unwelcoming environment, I won't be returning.

I want to personally thank Elizabeth Morris and her service manager who didn't give me his name…read more I was quoted multiple times at insane prices, treated like i don't know anything (probably cause im a young female with an infant, seeking help at a mechanic). after the first estimate for the repair was more than i could afford (340). i asked for a estimate for the exact repair that was done last time because something didn't sound right, not the repair she stated i needed. The service manager tried to refuse the estimate and told me "have a technician look at it and we will give an estimate" umm no. then you're gunna charge me an extra $175. im not asking for a lot im asking for honesty. With that i kindly requested and received the invoices from the first time it was repaired and the second time (done under warranty). so the service manager was quite rude and not listening to what i was asking. "i had this EXACT part repaired 2 years ago, i know it's known to break, so im asking for a non warranty repair estimate" he looked at me like i had no idea what i was talking about. i may not be a mechanic but i know enough about my car to not get ripped off. he comes back with a quote for $870. this quote states it's for "the specific part" BS!!!!!! i looked the part up on every site i could find and NOT ONCE WAS IT $190, 50-80 yeah maybe but damn near $200 no. i informed them i was told it was covered under warranty after them explaining the policy i said okay let me make a phone call. so i went outside looked over all the papers from prior visits (at the other location) and the current quotes. NOTHING ADDED UP TO THE NEW QUOTES. itook my papers i got my kid back in my car, tossed in more coolant and drove home. ordered the part and fixed it in less than 10 mins and only spent $20 THANK YOU FOR TRYING TO RIP ME OFF! i not only saved myself $300+, i learned a BEYOND SIMPLE repair that i can also do myself. NEVER AGAIN! FYI i'm forced to put a star to leave a review.

I've been bringing my cars here for years. Always excellent service, excellent prices always good…read morecoupons and fast.

If I could give less than 1 star I absolutely would! Came…read morein to get an oil change and an inspection. I was recommended a fuel filter change that was on "special" for $30 but I was charged $50. Received a failed inspection due to front tires needing to be changed (low tread) although their free inspection print out stated they were fine. Bought new tires and went back within the 15 day window to not repay for another inspection. They tried telling me I was past that date but when asked to have my paperwork returned they said nevermind. Jiffy Lube seriously needs to do better and have your free point inspection with oil changes reflect what really needs to be addressed. Also, just get a whole new state inspection staff!

My wife took her Volvo XC60 for an oil change. Synthetic oil change but came out to be $177 for an…read moreoil change. The service people took advantage of her and did not explain anything to her. Just because she a lady and can make anything up to make it seem right but it's not right. I do not recommend this place to anyone. They did nothing to refund or apologize for the mistake. Bad people working at this location. The Firestone back home at Tennessee oils change is $120-130 for a fully synthetic oil change for this care. I have the receipt of it for proof to Firestone Corporate office. And they did nothing. I have been going to Firestone for all my vehicles and this happens. Other Firestone doesn't charge this amount and will work with you on the price and offer discount and speak to you prior to doing the repairs. My phone incase they want to reach out and refund and apologies 7042936275

The manager Justin is someone who should not be managing with that attitude he carries. To start he…read moretold us we needed 24 lug nuts and that he could order them, but they come in packs of 21 so he would have to order 2 packs, each were $70 so he wanted us to spend $140. We decided to go to auto zone to purchase them because they had said we could buy our own ones and we called him twice asking him the size they needed and both times he would just say "well I was gonna order you the right size" instead of just telling us the size for us to purchase. We ended coming back and the mechanic Jose was an amazing help would helped us get it all sorted out ! If it wasn't for Jose we would've just gotten our shit and left so thank you Jose!

Eric was amazing advised the right mobile synthetic oil for my Mercedes C-Class and I was in and…read moreout in no time with

Ladies beware. I sent my wife to here to get her car inspected while I was at work. The vehicle had…read morejust been serviced at the dealership. They opened the hood and tried to upsell her on things that had already been done. They have the typical, "Women are idiots and don't know better" attitude. It is a shame that it is still acceptable to try and scam women.

Our Chevy Traverse sounded like a motorbike. Roy knew exactly what was needed. We brought it in,…read morethey ordered the necessary parts and our car was as good as new the next day. The mechanics were friendly and knowledgeable on the issue and how to repair it. The lady at the front desk was kind and helpful. Everywhere else quoted us almost double the price that they charged. We will always bring our vehicles to Cortez Auto Pros.

Took my vehicle for an inspection waited inside the building for my vehicle back and next thing I…read moreknow I hear tires skirting from my vehicle due to one of the workers driving my car like it's theirs. Would never take my car to this business ever again.