These guys are absolutely the most honest mechanics I have found in TN. They do not try to BS you…read moreor upsell you into something you do not need, and If they cannot fix your problem they TELL YOU SO! I took my Audi Q5 to them for a diagnosis on a pretty severe issue and although they found the problem it was something only a repair shop with specialized equipment or a dealer would be able to fix. SO, INSTEAD OF GIVING ME A LINE OF CRAP THEY suggested that I go to their competition (Import Specialists, LLC) who did have the specialized equipment OR to the Audi Dealer in Franklin, TN... They didn't even charge me a diagnostic fee! I will certainly bring all my business to Christian Brothers in the future for everything they can repair! Side Note: I also needed my oil changed and already purchased a K&N Oil filter long with 10 quarts of 5w30 Euro Full Synthetic oil, they changed my oil and only charged me $25 when the Fast-Oil joint down the street was going to charge me $45 for the exact same service!

Good people, would like to have been shown alternative solutions. Only given most expensive fix…read more Estimate was for new parts only. Good service and response.

Understood my concerns and needs. Provided a solid diagnosis and provided the service on the next…read moreday. The assessment process was efficient, using text messages with pictures to provide updates and next steps. Reasonable cost. Very friendly.

Had a Great experience with Steve's Automotive. Robert gave fair pricing and made referrals for…read morework he felt others could do cheaper. They also were able to get me in quick and had a short turnaround. Seems like a real honest shop and great guys.

If I could give a zero stars I would. Brought in our car to get the front two tires replaced…read more(brought in our own tires brand new) and the store manager there Jacob beaded the right passenger tire wrong. Due to that our tire constantly goes flat and has caused damage to the rim. Brought it in multiple times to express and Jacob is no longer a store manager but a regional manager now. They won't replace the tire after an issue that they caused because the new store manager Nick (who is highly unprofessional btw) "wasn't there when it happened and I can't get ahold of Jacob. Nothing I can do" this Nick guy is the same guy who drove a customer vehicle and almost hit our car backing up. Both us, the customer of the other car, and a worker there were telling him to stop. He tried telling me to my face today the customer wasn't there. I told him to pull up the cameras and he then keeps saying how the customer of that car was wrong as was I. So every customer is wrong to him? Even tho we have video proof to show it? We also have video proof to prove the tires weren't beaded right but "they can't pull it up due to the cameras don't go that far back" so you mean to tell me a company that has 100s of locations can't invest in cameras that go back more than 1 month? I highly doubt that. Nick has no customer skills and wouldn't even look me in the eye to talk to me and kept tripping over his words. A very clear standing of "we are guilty but I don't want to say we are and replace their tire and rim" Not once were we rude to him, raised our voices, interrupted him, etc yet he was being very rude to us. We presented facts and voiced our concerns while having a convo but Nick wasn't. He is not fit to be a manager or even talk to customers. How that guy has a job in the first place is beyond me. He wouldn't give us corporates or the regional number either and just told us to go find it....

I made an appointment here so I specially wouldn't have to wait. I got there about 10 minutes…read morebefore my appointment and parked and went inside the office to let the staff know I was there. There wasn't anyone around. I walked around to the shop and said I was here for my appointment and was told to get in line with the rest of the cars. Basically there's no benefit to making an appointment. The service was pretty quick once I got inside the garage. I wasn't given a price but checked online before I went. I got a $20 off oil change. My oil change was $100. Not sure if this is the going rate.

First time to patronize this business . Katrina was very…read morefriendly , courteous and knowledgeable . Fast service , this will be my go to place for oil changes .

They are always so kind and friendly here! Everyone is helpful and does a good job. I was tight on…read more$ and needed an oil change and Katrina talked me through my different options, working to get done what I needed within what I could afford, offering coupons and whatever she could to help me out. The guys here are all great, Dylan and Preston changed my oil for me. They all are fast and efficient here too. I will continue to bring my car here because I trust them and the quality of their auto service and customer service keeps me coming back! Thanks Jiffy Lube!

Always the nicest most professional people. They never try to up sale but will tell you if they…read morenotice anything needing attention. If you say no to a service they will still estimate it for you. They keep you updated on work as the service progresses. I drive 30+ minutes to get all our vehicles serviced here.

Stopped in today for an oil change and it was a great experience. They did a very thorough job…read morewith the car and they were very friendly and professional. I'll definitely go back in 6000 miles.

Came here today again for my usual oil change. As always the staff is phenomenal! So nice and…read moreefficient!

Nicest staff ever. Professional, courteous, and on the ball. Went for an oil change. Needed a bit…read moremore. Everyone was so helpful. As a woman, I truly did not feel taken advantage of and would highly recommend.

The service is very slow called the. Ay before to make appointment and was told to get here around…read more8 to 9 wouldn't take long all needed was a oil change and have been here for 2 hours so far This is my first time here and will not be back they are very slow customer service from employee is very much telling you won't take long to get car in even though there is a line of people very disappointed with this place I figured why they offer deals cause very slow and underperforming there services

I was given a thorough quote for brakes on my Toyota Tundra. They offered me a convenient time for…read moreservice, had the work done when they said it would be, the final price was less than the quote and the work done perfectly. The employees were, helpful, courteous and professional. They were exceptional!

From personal experience with auto mechanics, most will tell you what you want to hear, regardless…read moreif it is truthful or not. However, I found Randy's Auto Repair to be an exception. They have proven trustworthy, dependable, affordable and efficient. Looking forward to not worrying again about any car problems. Go there, it will be worth your while!

Randy's is awesome! They really helped me with my car! I could not have asked for a speedier…read moreuncomplicated service! they will continue to be the shop I will take my car for any repairs! thank you very much, Carl!

Had Tire Discounters change my oil. They called and said whoever changed it last broke the filter…read morecasing and it would have to be replaced. THEY are the ones who did the last oil change and I had to argue with them and they wouldn't change the oil until they verified with a Carfax! They also "recommended" several things that needed to be done such as front and rear brakes and rotors (which I had replaced less than a year ago), sway bar, front wheel bearings, control arm and ball joint in the front, about $1,500 worth of issues. I took the car to a mechanic in Hendersonville that's been in business over 30 years that I completely trust and he said he went all over the car and found NOTHING wrong! Tire Discounters will rip you off every time if you let them. Stick to putting on tires and doing rotations.

I normally use tire discounters. This is the second time I've tried to use this place. The first…read moretime they were saying all their power was out and they couldn't work on the car even though I had an appointment and lights were on the side of the building. They said they had an electrician on the way, but he was from Knoxville so it would be several days I missed that appointment. However, the discount tire across town easily fix the problem with no worries or issues. The second issue is going in today. You need a patch on one of my tires and the tires rotated and then telling me that my tire was too old because it was made in 2019 and wasn't serviceable so the only thing they could do is sell me four brand new tires acting is that the other three were bad and I didn't drive the truck in there on the tires. No dry rot nowhere issues anything like that just somebody trying to work you out of your Money .

I am a regular customer at this NTB. I have to say their customer service is exceptional…read more A few days ago, we were headed to the beach when I discovered our car had two blown fuses. My first call was to another srevice facility on Gallatin Road where I have spent over $3,000 in the past 12 months. Their response was they could not help me that day. And to top it off, the delivery was pretty bad. My next call was to NTB. They told me to come in immediately. They changed out the fuses in about ten minutes and I was on my way. Hats off to NTB...

Will not ever go back. Had 4 new tires put on a month and a half ago. Just had my mechanic show me…read morethey cross threaded on of my lug nuts. He had to break it off and now i need to have the lug bolt and nut replaced. Called and they came up with every excuse as to why they wont fix it. From its been too long since i came in to leg nuts just cross thread over time, to swelling due to weather. So much for free tire rotations as they cant be trusted to put the wheels on correctly. Now i know why they were empty on a weekend. Had the "Customer Service" bot reachout to me on another review site. Called the number told them the situation. They said they would give it to the regional manager. Since then CRICKETS,