This is my go-to place for tire changes in Kenosha. I always have a great experience at this…read moreDiscount Tire location. The staff is friendly, and they take good care of your wheels. Pricing cannot be beat. You can tell the people who work here are car enthusiasts, and that they strive to sell a good product. Jack insured my wheels were meticulously cared-for. They came back to me without a scratch. Much appreciated! I will return.

VERY GOOD SALESMEN...not so good at true assistance. Perhaps commission sales? Reminded me of the…read moreHARD car salesmen and their requirement for you to speak to 3 different sales people. I called about tires and was recommended Continentals. When I checked the specs I found they were not highly rated for winter driving. So I picked another tire. The system said it would be delivered to the store the next day. I called to ask if it could be installed. Salesman looked it up and Told YES, no problem, but I could get the Continentals the same day. I explained I was looking for better winter driving. I ordered the Discount tires I wanted for $200 more than at Tire Rack--Insurance cost difference. Expensive tires--insurance needed. Next day at 2pm I called, and was told tires would not be in until next week. I asked to cancel. I was told I could have the Continentals immediately. I explained I needed All-Season with very good winter ratings, I'm from upstate NY and the car would be there in the winter. He still either didn't understand or was hard programed for Continental. So that began a 5 minute HARD sale on Continentals, pretending not to hear me say to cancel the tires I purchased ($1500) from Discount tires the night before. Finally he said ok. Then I get a call from the original person I spoke to who tired to sell me again (yes this was #3). Told me there are only 1 tire in the warehouse of what I wanted, so they would have to be ordered. Who told you this and that. Anyway after another 10 minutes of VERY annoying back and forth he agreed to cancel my order. If you are good with being lead by the nose and being nicely sold on a tire because you don't care what you get, then I recommend. My experience--reinforces why I order ON-LINE from Tire Rack and get what I want without ANY Hassles.

Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.