I take both of our cars here for everything, except those very few items that need to be done at…read morethe dealership under warranty. Sadly express oil does not do any of the warranty work. However, my experience is that they do great work at very reasonable prices. They are certainly not cheep but you can depend on them to stand behind what they do. Most importantly they do not foist unneeded repairs on their customers. This is a full service auto repair shop. Not just oil and filter changes. One example: I have a reasonably high end car that the turn signal lights kept burning out due to a design defect. The dealership charges hundreds of dollars to replace a $5.00 light bulb because they said the bumper had to be removed. When I took it to Express Oil, I watched them take out a bolt, loosen another then reach down and replace the bolt. What was almost a thousand dollars and a day at the dealership was a matter of minutes and $15.00 at Express Oil.

Fast friendly and could change my oil in my Acura when Walmart, Jiffy Lube, Firestone, Take 5 and…read moreseveral other local shops couldn't, and/or wouldn't because of the oversized plug that was put on my oil pan. It helps that they will let you bring your own oil filter and oil to make it about $33 for the service and that's with tax.. so after it's all said and done.. I paid $4 for the filter, $15 for the 5 quarts of full synthetic oil (on sale), making it $52 after everything is said and done

Best oil change I've had, the technicians were fast and friendly. They took extra care to clean my…read morewindows and ensure that my vehicle was safe. I appreciated that they didn't try to upswell me on other services and were extremely professional. Price was reasonable. I will definitely return if I'm in the area.

Excellent service, no pressure to purchase any additional services. Definitely will return.read more

These guys have been taking care of my vehicles for years now. Always give good input and make sure…read moremy oil is changed and I'm aware of any problems that I should go to my mechanic about. If you need an oil change, I totally recommend these guys. Best point, they're locally owned!

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

I took my truck to Firestone because there was a miss in the #6 cylinder. After their evaluation…read morethey stated that the engine was blown and had to be replaced. ($8500-$9500) I started doing a little bit of research and found out that the model of my truck is known for the lifters going bad. I relayed the information to Firestone and they swore that they had done everything they could and nothing but a new motor would fix it. I took it to a local mechanic that I was referred to (Gibson Auto) and the issue was exactly what I told Firestone to check. It was a collapsed lifter and I got it fixed for just a little over $1500. The moral of this story is to do a little research and ask questions and don't hesitate to get a second opinion and don't be afraid to walk away!

Wonderful place! Treated me and my family with excellence…read more We were traveling from MD to TX and broke down in Bristol in route. Multiple places refused..REFUSED...to help us. However this place agreed to take my care give it a look and work on it over thanksgiving week. I am very grateful to this team for helping me and their kindness and courtesy. On another note, spent some time in their waiting room as my car was looked at..they treat everyone who came in with excellence that I observed. Solid company and my personal favorite of the year.

I've been a customer here for many years. After my most recent visit, I can no longer recommend…read morethis business. I arrived for a simple oil change. It took just shy of 2 hours. I was told after 1 hour and 45 minutes they were waiting on a filter. I don't understand the point of making an appointment if the required items aren't there at time of service. I was charged 17 dollars for an additive I did not request, nor was I told this was being included. On top of that, what used to be a roughly 40 dollar service cost me 91, even after a 15 dollar discount for making me wait. There's no longer any advantage to coming here versus a quick service that's actually cheaper at this point. I will no longer be bringing either of my cars here.

I blew a motor in my Lexus between New Jersey and Texas. Fortunately, I landed close enough for Tom…read moreDawes to tow it to his shop and replace the motor. Drove it home 2 weeks later and I'm happy with the new (used) motor. When i got to Texas, I checked the oil and it was so clean I could hardly read the dipstick

Transmission was shot. Called 10+repair centers. Uses best parts and excellent service. Support…read moreretired military service my shopping here. Honest and dependable. No surprise charges. Excellent service.