After my son's recent move into the area, I was tasked with finding an and reliable auto repair…read morecompany. I checked into American and Import Auto Repair and was not only impressed with the reviews but also my initial visit. We had two cars that required routine maintenance. The service was performed quickly with an inspection that was comprehensive compared to what we had done before. They pointed out issues that are eventually going to need to be addressed but indicated that could be addressed later. Both vehicles had slow tire air leaks and were repaired for no additional charge. Prices are reasonable and communication by the mechanics is exceptional. Special shout out to Josef and the excellent mechanics that worked on our vehicles.. I would highly recommend this shop to anyone looking for an honest and reliable auto repair shop.

Ridiculous quote. I had a brake noise. They said they couldn't find it. They quoted me $4500 for…read morea full replacement of my brakes. I ended up using some brake lubricant on my own and it fixed the issue. I saved approx $4480 over their quote. (they do not have good mechanics)

I've been a customer here for many years. After my most recent visit, I can no longer recommend…read morethis business. I arrived for a simple oil change. It took just shy of 2 hours. I was told after 1 hour and 45 minutes they were waiting on a filter. I don't understand the point of making an appointment if the required items aren't there at time of service. I was charged 17 dollars for an additive I did not request, nor was I told this was being included. On top of that, what used to be a roughly 40 dollar service cost me 91, even after a 15 dollar discount for making me wait. There's no longer any advantage to coming here versus a quick service that's actually cheaper at this point. I will no longer be bringing either of my cars here.

I have an extended warranty on my vehicle and the warranty uses the RepairPal network, to which…read morethis location belongs. When starting to schedule service for my warranty work, this was the recommended place from that warranty so I chose it. I called to verify my appointment and the details of working with my warranty and Kingsport Tire and Auto told me that if the warranty didn't pay what they quoted, I would be responsible for the difference. This isn't true according to the warranty service (I called them AND it's on their website). If you read my warranty and service info it clearly states that they (Kingsport Tire and Auto) have to accept the warranty coverage amount and I do not pay any difference with their desired price (I only pay my deductible). Instead of seeing how this played out I just canceled my appointment with them. But they need to be aware that to be part of the RepairPal network, the service center (Kingsport Tire and Auto in this case) AGREES to accept the warranty-paid price (they provide a range) and not charge the customer any additional amount (taxes not included I believe). So this place was trying to circumvent that agreement. I reported them to RepairPal so maybe they will understand this going forward.

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

My car wouldn't start so I made an appointment with Ponders and they scheduled an appointment for…read moremy car checked it out called with what they found discussed the repair and the timeline. So with having to order the part needed and the repair it was done in a timely manner and very affordable pricing. Ponders is a locally owned business and they care about their customers and the community. Very respectful people working there

Phil, Fred, and the crew are everything you could ever hope for in an auto service and repair…read morebusiness. They are honest!!! Reliable, knowledgeable, professional, friendly and kind. We really appreciate you all!

I went there to get my car fixed and I'm so glad I did! They got me an appointment pretty quickly…read moreand figured out the problem with my car in no time. They gave me a fair price for the work and got it all done in the same day. I very happy about that. I definitely recommend coming here if you need work done on your vehicles.

I have used him for years. Not the least expensive but one of the best. Great at diagnosing…read moreproblems. So you won't pay for something you don't need. Which in the long run saves you money.

Great little "mom and pop" automotive repair shop in Colonial Heights…read more Don't worry about sitting around all day waiting while your vehicle is worked on. They will drive you home after you drop off your vehicle. They also pick you up when your vehicle is ready. This is a great service for households with only one vehicle. We got our SUV oil changed. Only thing they forgot to do was readjust the on board display setting (why I'm giving four stars). Now we have taken our son's car to have the brakes repaired while he is home from college for the weekend. Easy to get appointments. Done in a day. Respectable and reliable service. Every time.

I cannot overstate how appreciative I am for having American & Import Auto Repair here in Johnson…read moreCity to rely on! I was recommended by an existing client of theirs when I needed some stuff looked at pertaining to the undercarriage of my car. My Dad had always been close enough to help me out if I ever had an issue with my car, but that became difficult to rely on when I moved about 4 hours away for graduate school. I am so happy I listened to the recommendation I was given for American & Import Auto Repair because they just genuinely care about people over their own profits in a way that is HARD to find in this day and age. Every staff member I have interacted with has treated me with the utmost respect and understanding - even when I ask what could be considered "stupid" questions given my lack of experience handling even my own Auto Maintenance. I loved my first experience with them so much that I decided to switch to them for my oil changes as well. While at my most recent oil change, I saw a flyer for their annual women's car clinic that they host for free and reserved a spot for myself and a friend. This past Saturday I attended the clinic and they went so above and beyond that it genuinely touched my heart. They had wonderful goody bags just for attending with stuff that you actually need and can use instead of just random things. They even included a notebook for taking notes at the clinic too! I learned so much at this event and was able to ask as many questions as I liked. The really big thing that stood out to me was when the owner, Tim, spoke at the beginning of the clinic and clarified that they were not trying to sway us to use them instead of any other place an attendant of the clinic might regularly go to, but that the event was meant to empower us women no matter where we get services done. This place has earned my business for however long I am in this area and I will always recommend them to anyone I know!

I went in to have my oil changed, since it's a Mini I can't just go anywhere. They were very…read moreprofessional, friendly and did thorough review of my car with pictures. Advising what needs repaired and the estimates, which were very reasonable. I will definitely be going back to them for anything needed in the future.

A word to the wise. Don't be talked into an after market catalytic converter After two replacements…read moreand $1K the "check engine light" still came on. Josh told me there must be something else wrong with the car and did not offer a refund. The Subaru Dealer verified the problem was the converter and now I will incur an additional cost to get it fixed. Josh's work was fine but he just sold me a substandard part and failed to honor the warranty.

Friendly and informative staff, quick service, and reasonable prices! My 2012 Subaru runs like a…read morenew car again.

Took my car to get serviced and was expecting to pay a high price but surprisingly it was very…read morereasonable! I do believe it was the cheapest price i could find and i got a few extra services done that other shops didnt offer. The employees seemed well informed and was attentive to what my issues were and did what they could to make sure i stayed within my budget. My car has been running great ever since i took it there and would highly recommend this place to anyone needing some work done or some tires!