The Firestone in Laplace are crooks. They try to mess over females. The men at the front desk are…read morerude and try to play people like they are stupid. As of now we have had problems with them on 3 different times. A little back story, I'm one of them men that work a lot so I have my wife take care of things for me. As for working on cars I can do most things my self but due to time I pay some one to do it. I try to stay local and support St. John parish. First problem with Firestone. A few years ago I had my Wife take one of my cars in to have the tires change. They stated that I needed a frontend alinement. Even though the car was not pulling or had bad ware on the tires I was changing, I decided that the car as a lot of miles and most likely could use it. When we got the car back and picked it up late that evening the steering wheel was turned 90 degrees. So we had to spend hours there the next day having them fix it. Second problem. I had my wife take her truck to them to have the tires replaced. After she pick the truck up it had a vibration. She took the truck back and they told her that was normal ( the tires had to break in ). Note I have a big truck with 35 inch tires and it doesn't vibrate. When I got home from work I went drive the truck and there is no way they balanced the tires. We went back up to Firestone and at first they tried to tell me the same thing but I called them out on their BS. They took the truck in the back and fixed the problem. They said one tire was a little off. Third and final time. In December my wife took my daughters car in for new tires and they said she needed a new battery so my wife had them put a new battery in. I wish wouldn't have had them do that due to the battery being under warranty at one on parts store but oh well. On Friday my daughter took the car in due to the parts stores saying the battery is bad. With it in warranty this should be free of charge but they tried to sell her a new alternator for $1000.00. Note you can get an alternator for $100.00 on line or $200.00 at the parts store. So she turned them down and said she will have her boy friend replace it. They ended up charging her $80.00 to replace the battery. After the battery was replaced she drove the car strait home and parked it to have the alternator changed. After her boy friend changed the alternator she went drive the car to check it out and it started acting up again. She took it to the auto parts store and they said again the battery is bad so she when to Firestone and they guys were rude to her and said she should have had them change the alternator. When I called them after talking a few minutes they agreed she should not have been charged for the battery. I will never use them again this was the last straw. I should not have to get involved just to have a car serviced.

Excellent service from lobby to mechanic work. We got immediate service. The area was nice and…read moreclean. Professional and polite