Took my car here, because the lights on my Dashboard & radio would turn off then turn back on, my…read morecar would act as if it wanted to cut off but would cut right back on. They told me it was my air compressor took my vehicle to get a second opinion another shop told me it was my battery terminals they needed to be tightened after getting the issue fixed at the other shop my car has not tried to cut off again!! Also They ended up charging me $189 for a diagnostic for everything else other than what was wrong with my car for me brining it in. So I paid $189 for a diagnostic then was going to be charged for a $1,900 service that had nothing to do with my car trying to cut off. "Lacey was nice" but I was not a happy customer and would not recommend this company to any of my family or friends.

Normal service; set expectations to only do back breaks, no inspection on other parts...my dad…read morecalled to pay and was bamboozled into an $80 oil change. As a woman, I cannot stand when older men do not take direction and gaslight you or others.

Was on a road trip and heard a loud dragging sound coming from my car. Pulled over at a gas…read morestation and the attendant recommended this place. Turns out the dealership who did the last oil change did not place a screw back correctly. The metal plate that goes under the oil pan wasn't screwed in correctly causing the dragging sound. They were able to remove the pan very quickly for me. They didn't even charge me. Very friendly and knowledgeable. Located on a main road so easy to find. I was able to get back home with no problem. If I lived there, I would use them all the time.

I had my oil changed before i could even write a check and the price was right for the great…read moreservice that received

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.