Avoid Mavis Tire at all costs -- they will waste your time, take your money, and disappear when…read morethings go wrong. On July 1st, I scheduled an appointment for new tires after being explicitly assured they would be shipped from another location and installed by 10:00 AM. I arrived at 8:00 AM sharp -- only to be told the tires wouldn't arrive until 2:00 PM. I had to cancel my entire day of patients, losing over $1,000 in income, while still being charged more than $1,700 for the tires. Since then, I've tried multiple times to contact the regional manager, Ebony, and have never received a single call back. Corporate offered me $25 off a future service -- a laughable slap in the face after the financial and professional damage I incurred. The store's manager then told me the best they could do was 25% off a $200 alignment. To make matters worse, just one week later, I experienced another flat tire -- despite having driven only between work and home and avoiding any risky terrain. The nail appeared to be brand new when they "found" it and showed no signs of wear like it had been driven on. What's worse than the lack of professionalism is the complete lack of accountability. Mavis clearly does not care how their negligence affects working professionals, their schedules, or their safety. Their customer service model is to overpromise, underdeliver, and ignore complaints until the customer gives up. I will never return, and I urge anyone reading this: if your time, your money, or your safety matter to you -- go anywhere else.

We had an excellent experience with Mavis Tire & Brakes. They went above and beyond to help our…read moreout-of-state college student during a stressful situation with her vehicle. The team worked her into their schedule quickly and performed a thorough inspection. They clearly explained what repairs needed immediate attention and what could safely wait, helping us make informed decisions to get her back on the road safely. We truly appreciated their honesty, professionalism, and genuine care. Highly recommend!

We brought our Jeep in about a week ago for an oil change. While we were there, we specifically…read moretold your team that we were about to leave on a road trip and needed everything double-checked to make sure the vehicle was safe and ready to travel. One week later, we left for that road trip and almost immediately received a low-pressure notification from the vehicle. We turned around, went back home, and found oil all over our driveway. We are now sitting at a Firestone waiting for them to fix a leak at the oil drain plug that was completely ignored by your technicians. Furthermore, the only oil they found in the vehicle seems like old oil that was never changed in the first place. This is completely unacceptable. We did exactly what responsible customers are supposed to do. We brought the vehicle in before a road trip, clearly explained the situation, and trusted your staff to do the job properly. Instead, we are dealing with a potentially serious issue, a ruined travel day, oil on our driveway, and the added time and expense of having another shop inspect your work. You have lost us as customers permanently. I also want to be very clear that I intend to make sure people know exactly what happened at this location. I will be sharing this experience honestly and publicly because I do not believe people should trust a shop that sends a customer out the door after an oil change and "road trip check," only for that customer to find oil leaking all over their driveway a week later. This was careless, unacceptable, and completely destroyed our trust in your business.

I went here right before the holiday season and got my oil changed by Jordan. He checked all my…read morelights, brakes and made sure my car system was reset indicating my oil change was complete. It didn't take him long at all despite it being a busy Saturday weekend before Christmas. I've been to this location before and they always do a good job. I highly recommend.

Gali and Yurri did an excellent job detailing my Kia Sportage, considering it has been sitting up…read morein the garage for over a year. Good as new!

Professional & Polished Camerin T. did an excellent job from…read morestart to finish. He gave my car a quick tire shine and had it looking clean, fresh, and weekend-ready in no time. The attention to detail made a big difference, and the car looks fantastic. Great customer service and a great experience overall. Highly recommend!

Good place to get your oil changed. Friendly service and you can tell that they care. I was a…read morelittle sad to see that the guy who used to change my oil. No longer works there. However, I will still continue two patronize this place, as they are very good at what they do and friendly.

Went here twice, had to go to another place to find out they were leaving my oil filter cap off…read more Could've been major issue if I never found out, thanks guys

This company is the best. They care about their customers and take very good care of your car. I…read morehave used them from everything from a squeaking brakes to front end axel replacements and they have never disappointed.

The worst mechanic shop in Smyrna/Cumberland Area. I highly do not recommend. The receptionist is…read moreslow and deceitful about Diagnostic Fee. The manager is racist, rude and ridiculous. If you want to be lied too, swindled out of money, talk to a racist manager or Jason the incompetent receptionist please visit here. You'll regret it. Now if you want to deal with a reputable company, professionalism, compassion and people who enjoy their job, VISIT MIDAS off of Holcomb Bridge Road. They are pleasant. They asked me why did I take it to Cobb Galleria Automotive, because they are not good. Again Visit Midas people:)

So I am here at Pep Boys, hoping to make this my go-to maintenance shop for my car. Alex worked on…read moremy car. He changed my brakes! Thank you so much Alex! Troy? Troy is amazing, we love Troy, absolutely. Energy is positive and Troy and his team are taking care of the women in GA. They are trustworthy and they mean business. Ladies, come here.

A simple tire change and ended up being a 3-4 day process. I was given attitude when i complained…read moreabout the scenario and not ONCE did they offer some type of reimbursement or coupon to ease my frustrations. When i contacted customer service about the issue they offered me a 10% discount to be used at the next point of service which i could've got off Google my dang self. I've never been a big Pep Boys fan and this is just another reason why. They don't care

Great service, and I was in and out within 15 minutes for an oil change. They accepted my coupon…read morewithout pushback. Shout-out to Leo for providing service with a smile. I would mention the other staff names, but I didn't catch them. You've definitely gained a repeat customer.

The manager and tech were very welcoming. I was in and out in a matter of 15 minutes for an oil…read morechange. I will be coming back for my next oil change!!

While the staff was very friendly, I have to agree with other reviewers that there seems to be a…read morelack of competency here. I came in for an oil change and was told by a technician that my battery needed to be replaced, with an initial quote that was extremely high. After doing a quick online search, I found a comparable battery for significantly less. Once I mentioned that I planned to purchase the battery myself from Advance Auto, the technician was suddenly able to apply a discount and coupon to match the price I had found online. After paying and driving away, I realized they didn't even replace the oil change sticker, so now I have no idea when my next service is due. I've tried calling the shop to get this information, but I haven't been able to get through to anyone. Overall, this was a frustrating and disorganized experience.

Simply Magnificent When In Distress. Michael didn't Hesitate to Be A Problem Solver And it was…read moreAfternoon during a Holiday Weekend. An Asset To The JL Team and Very Professional. ThankYou for Caring About Safety! The Entire staff Steps it Up.