Took my 2004 chevy Tahoe in for rear brake line replacements and couldn't be happier. The work was…read moredone well and several phone calls were honest and professional. I used to be a mechanic myself and had a few questions and they were all answered well. I truly value the honest and fair priced work when there are so many shops now that try and pull one over with customers. Finally found a shop i will return to if i ever have issues in the future after a long search.

Craig was attentive and very reasonable with my car needs. I was in and out very quickly and now my…read morecar drives like new!! Highly recommended!!

Had an Oil Change today Synthetic Blend. They have lots of great staff working! The price wasn't…read morebad and if you have a email they send promo codes. I like to see it all done in front or me!

This is the Location I go to most often for an oil change. Normally there is only one or two cars…read moreahead of me. Even then, my wait is rarely very long. The team here is quick and efficient. Jay assisted with my oil change today and had great customer service. I will continue to come to this location for my oil changes!

This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

Great service and super accomodating. I had a flat and they were able to work me into the schedule…read moreso I could get to work. Front desk and technician were helpful and kind. Would highly recommend.

I have used Burnett Automotive ( 135th and Quivira) for the last 8 years. Being in the "senior…read moreyears range" of age, I have been very cautious about taking my car to any place that will try to up-charge, or scare you. Burnett does not do that. They give you a quote, stick to it, and the quality of work is excellent. I trust them. And trust is not easily "earned" by others from me.

Walked in needing help in 25 degree weather because my battery went dead at B & B Theater. They…read morewere about to close and had other customers but came over to jump my battery. Kind man REFUSED to take any money for his time and told me to donate it! Wow! What a gold star for his character and Firestone. I will certainly be back when needed. Thank you!

I have been a Firestone customer for over 40 years started with Mark Morris tires in San Francisco…read more Moving to Kansas City 20 years ago, I've dealt with about 6 locations. This has so far been the best experience ever. The manager Joe sold me a new set of Bridgestone Dueler Ascent tires for my Toyota 4Runner. The current tires I had were discontinued. Using the Firestone credit card and with the Bridgestone rebate I saved an additional $170. I waited about an hours for 4 tires and an alignment (lifetime alignment package, best value). Overall I drove out a very happy customer. I'll be referring all my friends here.

Seriously cannot recommend this place enough! If I could give them more than five stars, I would…read more We take all our vehicles to them for oil changes. We have had two instances in the last several years where we needed to return for small issues, and they have always made it right! Today, they went above and beyond! Albert, Syd, Hayden, Jacob, and Camden were all absolutely amazing! I mean seriously AMAZING!!!

I used this business faithfully for oil changes for the last 4-5 years, but after my last 3 visits,…read moreI will NEVER be back. First bad trip, I told the person doing my service that I had a coupon to use, he wrote down the code, and told me he'd add it on at the end. Upon looking at my receipt I noticed he had in fact not added the coupon like he said. Upon telling him that he forgot to add my coupon, he then proceeded to tell me, since my card had already been ran, there was nothing he could do. Strike 1! The next visit, I pulled in and the gentleman inside waved and motioned that it'd be about 5 minutes...no problem! As I waited, a truck pulled in next to me, the gentleman inside instead of waving to this guy, comes out and starts talking to him, gets him moved into a bay, and his oil change started, as I sat there, still not being helped. Strike 2! Now today, as I pull in right behind another vehicle, and sit and wait for 37 minutes, before I just finally had to leave, they still had the hood on the vehicle in front of me up, who knows how long I would have waited, and then another 30-45 minutes to do my oil change? They advertise a 10 minute oil change, which I'm telling you is ABSOLUTELY BULLSHIT! Go LITERALLY ANYWHERE else, and don't waste your time with this place! I'd give 0 stars, but that's not an option...

When looking for reputable repair shop, it's all about the reviews. Love that this is a family…read moreowned business. The quality and care is like I am family. The oil change coupon mailer is the best deal for $ 49.95 for oil filter and 5 quarts of Full Synthetic Oil. The technicians here are not high school kids like some quick lube places. They are experienced and trained (ASE Certified). They can pretty much fix any mechanical issue. It is easy to call or book an appointment online, typically they will get you in same day or the next. Happy to have found Keeton Auto Repair !!! They worked on my Toyota Highlander and Toyota 4Runner and saved me hundreds.

Updated review. While the facts as presented haven't changed, there's a positive point to make. One…read moreof the owners contacted me to set up a call. We chatted. He was genuinely interested in the issue and offered background that informed what had happened. He promised to investigate and, if appropriate, provide some remedy. He kept his word on all counts. I truly appreciate his follow up and felt he truly wants to ensure a positive outcome for all his customers.

I think they are running a racket here. I came in one day for a brake flush and oil change. The…read morenext morning I had a flat that couldn't be repaired. I don't know what they did but I think they did that to my tire when they checked the alignment. I've wasted 2 days off work now I don't get paid for. I wouldn't recommend them. I don't trust them.

I couldnt leave anything less than 1 star. The 'manager,…read moreZeke, didn't seem very knowledgeable about patching a nail hole in a tire. He said per DOT, anything less than 6 inches betwen nail holes is not recommended to repair. His only option was for me to buy a new tire.. Great for upselling for Big O, but terrible for customers when a quick fix would have done the job. I have a feeling this is their standard business practice. There are too many tire stores around to go with one like Big O.. It's more like.. Big O.. he'll no!

Timing is everything when going here, and it's usually luck. One day there might be five people in…read moreline and the next day nobody. I haven't been to one of these and had little expectations other than their efficiency. I was not disappointed the manager you could tell was knowledgeable about cars and we had a good discussion about whether to flush different fluids or not i.e. transmission radiator, etc. they did perform some maintenance. The value was good And I was in and out in the time they quoted me. A rocket experience and I will definitely go back.

Terrible customer service and I never made it into the building. I sent in an estimate over the…read moreweekend for their services and was sent a email that I'd get a call when they are open on Monday. I didn't receive a call in the morning so I called them instead on Monday when they were open and was told they were too busy ("elbow deep in a car right now") so they'd call me back. Cool, makes sense, but I, again, never received any response or callback. Today, when contacted them for the third time now, whoever answered the phone had an attitude problem, and wouldn't listen to me about the services I was asking for, nor explain anything to me about the pricing range because it's over the phone. He also added they probably didn't call me back yesterday because I was asking for pricing over the phone (not because they were busy like the other guy originally stated) and didn't want to give out a price range without seeing the car, which is understandable, but are you honestly telling me that there isn't even a minuscule amount of money that I would need for the simplest version of this job all the way up to replacing everything? Cause that's literally all I was asking for, so if/when I do come in, I'm not empty handed and wasting their time by even being in the lobby. I mean, that's the whole reason you're able to take these types of calls and make appointments because not everyone is able to just come sit down and wait on their vehicle!! Look if you don't wanna take my money and would rather send me somewhere else, that's fine, but you don't have to be rude to me because you're possibly behind at work or having a bad day. I'm a paying customer who also works in the automotive industry looking for help with my car so I don't know where or what the issue is with this staff (both on 3/16 around 12:30 and 3/17 at 11:30) but I will never spend another cent on any Jiffy Lube based on their rudeness and unwillingness to help or even spend 5 minutes on the phone with a potential customer. Thanks for the lack of professionalism and information.