Timing is everything when going here, and it's usually luck. One day there might be five people in line and the next day nobody. I haven't been to one of these and had little expectations other than their efficiency. I was not disappointed the manager you could tell was knowledgeable about cars and we had a good discussion about whether to flush different fluids or not i.e. transmission radiator, etc. they did perform some maintenance. The value was good And I was in and out in the time they quoted me. A rocket experience and I will definitely go back. read more

Terrible customer service and I never made it into the building. I sent in an estimate over the weekend for their services and was sent a email that I'd get a call when they are open on Monday. I didn't receive a call in the morning so I called them instead on Monday when they were open and was told they were too busy ("elbow deep in a car right now") so they'd call me back. Cool, makes sense, but I, again, never received any response or callback. Today, when contacted them for the third time now, whoever answered the phone had an attitude problem, and wouldn't listen to me about the services I was asking for, nor explain anything to me about the pricing range because it's over the phone. He also added they probably didn't call me back yesterday because I was asking for pricing over the phone (not because they were busy like the other guy originally stated) and didn't want to give out a price range without seeing the car, which is understandable, but are you honestly telling me that there isn't even a minuscule amount of money that I would need for the simplest version of this job all the way up to replacing everything? Cause that's literally all I was asking for, so if/when I do come in, I'm not empty handed and wasting their time by even being in the lobby. I mean, that's the whole reason you're able to take these types of calls and make appointments because not everyone is able to just come sit down and wait on their vehicle!! Look if you don't wanna take my money and would rather send me somewhere else, that's fine, but you don't have to be rude to me because you're possibly behind at work or having a bad day. I'm a paying customer who also works in the automotive industry looking for help with my car so I don't know where or what the issue is with this staff (both on 3/16 around 12:30 and 3/17 at 11:30) but I will never spend another cent on any Jiffy Lube based on their rudeness and unwillingness to help or even spend 5 minutes on the phone with a potential customer. Thanks for the lack of professionalism and information. read more

Great thorough people. One of the best jiffy lubes I've been to, highly recommend because they got a great team! They were fast and cheap! Got what I needed done! read more

I want to go to "Jiffy" Lube so that I'm done in a jiff! Not sit 1.5 hours in the waiting room. This location is close to my house but is also in a busy area. They need more staff to get the cars in and out. Hire more people. There are enough customers to make up the cost. read more

Wish I had done some research before the service experience I have had today. Horrible service by the person's name SHAUN K. 11940 RILEY ST, Overland Park, KS 66213 Blue Very disrespectful and dishonest. He said the cost to replace the bulb, and labor will be $200 and it will take 45 mins to an hour. After he finished the work, he charged me $284.64. I asked politely that he said $100 for bulb and $100 for labor. He bluntly said, I never said that, it was just an estimate and estimate can't be same as final bill. He never said it was an estimate to me. All he said it will be $200. And even it was an estimate when I was right there, he never said that your cost will be higher than what I have estimated before. During few mins of discussions/arguments he said I didn't include tax, I said, I'm fine to pay tax so it will still be around $220 total but he kept on talking in high pitch, started moving the chair (in aggression), took the car key out and said, you can call whoever, manager, police but this is what you have to pay. I never experienced such service from any mechanic shop. Jiffy Lube is reputed company and employees like that will hurt its image. I hope someone from Jiffy Lube management take some actions against this employee. read more

Makayla S and Shaun K have provided excellent service today. Professional, timely, and thorough. There's not a Jiffy Lube in my small town , but it would be worth it to come to this Overland Park location again! Thank you ! I highly recommend! read more

Truly outstanding treatment. The service technician met us at the garage entry and inquired as to the service we were desiring. They guided us into the garage and we went over the service request. They performed efficiently and completed the service in reasonabletime. In addition, the technician walk through all of the things that were found, spent the additional time to answer some of my questions, and left me feeling valued. read more

I was on a road trip, and my car was making so much noise - I was pretty sure that the tires were unbalanced from my last rotation. Kyle was very kind and helpful, and while it took a long time for the repair to be completed, he also informed me of why else my car was making noises. I got back on the road, with a much quieter car, and with the next steps I need to take to get my car fixed when I got back home. Thank you so much! Y'all were super nice. read more

Friendly staff,. Quickly attended to my needs and kept me fully informed about my car. They gave me additional information on my car that needed to be attended to but did not pressure me into doing anything I was not financially able or comfortable doing just yet. read more

Service was great! I took my car in to get an oil change and it was done in less than an hour! The staff were super nice and attentive. I've been going to this location for over a year now to get my oil changed, and it's always good. read more

I called ahead to see if I could make an appointment but it was first come, first serve. Whenever I got there, there were no cars there! I was in and out quickly and everyone was super friendly. I had a $15 off synthetic oil change from their website, but they ended up giving me $20 off instead. It was $90 for the oil, $40 for the air filter. Ended up paying about $125! We got to stay in the car the entire time and they even have a little air conditioner for us. The drive-up service was super convenient during this time. Thanks Alex and the double Jakes for a smooth process!!! read more

Great service! Faster turnaround than I expected, everything went great. Would definitely use this location again.

So I go into the waiting area and no one is at the counter. I see someone and he says hello. I wait. I go out to garage. I ask if anyone is there. Someone in banging around in the pit but does not answer me. I go back out and finally the person that greeted me comes back. I ask if they are open. He says no - there's a sign on the door. Sure enough, a sign on the inside of a tinted door said "please excuse the mess. See another location." I will never come back on the fact someone greeted me and didn't tell me - YOURE CLOSED. Viva Valvoline Instant Oil Change!! read more

Fast friendly svc and always thoroughly checks every fluid and tires. Provides estimate on svcs based on manufacture recommendations prior to performing any services. read more

Jiffy Lube - Lobby - Oil Change Stations Near Me - Overland Park, Kansas

Went here for a last minute oil change. Everything sounded fine till I got back home and my check engine light came on. Don't go here.

Went in for an oil change, and Jose and team got me in quickly and hassle free. I'll definitely be back and will recommend this place to others. read more

The team at this location is so courteous. You're walked to the spacious waiting area (checkers board included) and alerted to the locations of the beverage station and restroom. Every customer was given consisted service and friendliness. Prompt updates on your vehicle's service were timely and appropriate. I came to this location for an AC recharge, and the team took great care of assuring successful completion of the task. Even though I typically visit a different location for my oil changes, I'm going to come to this location from now on. Thank You! read more

Made this account to specifically post this review. Relied on them to provide me with the proper oil and filter for my vehicle given my lack of knowledge and they sold me a 10k mile synthetic knowing the accompanying filter would only last roughly 5k mile before needing replacement. Their warranty conveniently ends at 5k miles as well. Called in for an explanation and was spoken to in a condescending manner and laughed at and no genuine attempt to explain the situation to me despite me obviously not being knowledgeable on the topic, going so far as laughing at my confusion. Bottom line: will sell you a product they know you will not get the full value of if they think they can take advantage of you. read more

My car decided to spontaneously combust the other day and was flashing all sorts of warning signs at me on my dashboard. I high-tailed it over to Jiffy Lube after work and had them look my poor car over. There was no line and I was in and out of there in 10 minutes. They didn't charge me for whatever they did to my car (getting rid of the check engine light and putting air in the tires). Overall I'd call that a sucess! read more

Everyone was very nice and efficient service. Thanks so much! We stayed in the car due to pandemic and it was a seamless process and easy as well. I'll be back. read more

Well maybe they are usually better than they were today but I will never know. Pulled in at 950 am still sitting in waiting room at 10:20am. The women at the counter has not even Acknowledged anyone in the waiting room. I have never been to a jiffy lube where they don't check you in so you can do what you need to do. The women just sat there and acted like no one was around. So I walk to the counter and stand there thinking this may indicate that I would like to talk to someone. Nothing.... well I have things I need to do I would have liked to leave and come back to pick up my car but apparently my business is not valued here. Then I go out because I am just going to leave and the women that had ignored the fact that I have even been in her presence says if they want to drop off they have to let me know. Oh excuse me?? To the lady who acted like I hadn't been sitting 10 feet away from her for the last 30 minutes? read more

The staff could not have been nicer, they were efficient, and didn't try to upsell me on extras. I had recently been in a car accident and it knocked my bumper out of alignment, and Derrick, who was so friendly and helpful, took it upon himself to pop it back into place for me! They really are stars and I can't recommend them enough! read more

Fiat drivers this is your place to go. After listening to all the bitching from other places on the difficulty of changing oil on a 500L I had the pleasure of meeting DJ and his team. True to his word on getting it done I can't thank him and his team enough. I'm skipping Northtown from here on out. You have a great team working at this location who are pleasant, considerate, professional and knowledgeable. I do hope that all these are noted and appreciated by the owner of this location. Kudos on an amazing experience.. read more

I went by today and they were closed. 2pm on a Tuesday and doors locked. Unreliable location will not visit again

Dakota did a great job!! It's really nice to know that people actually change your oil and filters and not just charge you and then not do it. read more

Quick and easy oil change. Had me stay in my car because of covid 19. Bob was very friendly!

Awesome service! Very helpful and positive attitude! Great customer service! Happy Thanksgiving to you all and your family.

Jose and Shaun are the absolute best. I will follow these guys from shop to shop if I have to. Honest and fair on product and pricing. Best I've ever dealt with in my life. They deserve a raise! read more

Absolutely blown away by the impeccable service I received from Sam. I was in and out within 30 minutes for an oil change. Sam provided me in depth info about my car, was extremely polite, and knowledgeable. If I were his boss I would immediately dish out a raise. I am very impressed with his customer service. I will be back! read more

Shaun was very helpful and made sure I had every service performed quickly and efficiently. Great service.

I got an oil change today and a few hours later the engine light pop up? could this be because of when they checked something they didn't put it back in place correctly. read more

What's the phone number there? I've call the number I found on the website for this location (913-469-0406) but no one is answering - it rings a few times then I get a fast busy signal. read more

Great service!! Most pleasant oil change of my life. Fast and friendly! Stayed in my car and got a coupon discount. Run don't walk! I'll be back. read more

Asked for oil change and tire rotation. They waited until after starting the oil change to tell me they can't do tire rotation. I would have gone somewhere else. Didn't clean the windshield. Claimed the bugs wouldn't come off with paper towels. I do far better at a service station when I get gas. Very slow! read more

Worst place to get an oil change and coolant refill. After I went to this place my engine started overheating and their customer service is horrible. read more

RIP OFF! They will overcharge you for additional services you did not request to run up the costs of your bill. They are not honest people. Stay away from this Jiffy Lube. read more

Went in for an oil change a few days ago. All staff was very nice. I was in and out in 20 minutes. The manager Louis I think was his name gave me a $10 discount. I did not feel pressured for any other services. They also cleaned my car very nicely dust vacuum and all. I was not expecting a clean car after the oil change. Took another thing off my to-do list! Thanks all. I have been to one other Jiffy Lube before and did not have anywhere near the experience that this location provided. No question I will go back next time I need something done. read more

Super friendly and quick! Very cheery on this Friday afternoon. Made the experience pleasant.

Don't pay $60 for a oil change! They are wanting the business. They just gave me $20 discount and leaving with coupons!

I specifically asked before I left if they filled up the windshield washer fluid because I knew I was out. She said yes. Turns out they did not. FAIL! read more