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    Take 5 Oil Change

    1.0 (1 review)
    Closed 7:00 am - 8:00 pm
    Updated 3 months ago

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    9 months ago

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    Pep Boys

    Pep Boys

    2.0
    (51 reviews)

    I went there after 2 years, last time I had a horrible experience but it looks like they had now…read morenew management and completely new staff . Great service this time! The store manager was very helpful and explained in details everything needed to know about my car !

    I agree with the guy who said 1 star is too generous. On 8/19 my car broke down in the Bustleton…read moreAve shopping center in front of Pep Boys service center. Jeffrey was at the front desk and decided that since trying to jump to my battery wouldn't work, it "must be the starter." Andrew M was the technician, and when I received his inspection report, none of the codes that showed up indicated anything about a starter issue. Unfortunately, it was not the starter, as my car shut off on me while I was driving just 5 days later. When I finally got the vehicle back to my house, I called Pep Boys and explained the situation. The woman on the phone told me she'd get Jeffrey; after 15 minutes on hold, I hung up and tried again - this time no greeting, they just picked up and put my call on hold again. I tried a 3rd time, and same thing. The next day I was leaving for vacation and had to rent a vehicle, on top of the $600+ I spent with PepBoys for a part I didn't even need, to safely get to my destination. I took my car to my Ford dealership when I returned from vacation, and they discovered the issue was actually a blown #9 fuse and bad purge valve. My car has not broken down since Ford serviced it. For the past month I've called Pep Boys regarding this issue and have been told a manager reviewed my case (#154026) and will call me - I've still have never heard back from anyone. I've also emailed them at least 2 times and those have gone unanswered as well. The same day, there was an older woman who came in just minutes after me with the same issue, her car wouldn't start. Jeffrey said that was a starter issue as well; also before her car was even inspected/put to a code reader. Coincidence, or were starters a sales push during that time? Considering no one has had the decency to return my calls or emails, I suspect either a guilty conscience or willful ignorance. I'm currently filing formal complaints with various entities.

    Take 5 Oil Change - oilchange - Updated August 2026

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