Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

DO NOT USE this service under any circumstance. They talk the talk but cannot walk the walk…read more I brought my car to T &T auto have the clutch fixed; it took them over two weeks and cost me 2000$. When I drove the car out of the repair shop, I could hear a little rattling so I called them back to have it checked out. Before I could even get back to the shop, the engine blew WHILE I WAS DRIVING. THEY REFUSED to fix it claiming they had no responsibility - even though they just took the whole engine apart. I understand that mistakes happen but they still refused even after I tried to share the burden of their error and offered a further 1500$ for them to repair what THEY BROKE, just so I can have a car. RIPPED ME OFF TOTALED MY CAR DO NOT USE

Yes! Go here!!! Modest location with kind folks. Super speedy, honest and reliable. They totally…read moresaved me after a terrible job at Jiffy Lube. Will definitely be back.

I tried coming here one more time after my experience last time, never again…read more the tech began by banging on the oil cap to get it off. I am sitting in my car during the entire process Watching and listening. I've been here for an hour. Now I am watching 3 of the techs all try to change my break light. They seem to be having a hard time figuring out how to get the cover off, and i am pretty sure have broken something the way they're all talking- guess I will find out. Side note- the entire time I've been here one tech has done nothing but talk about how he loves "the hoes" that come to get their oil changed, he doesn't even seem to be working. He also proceeded to smoke weed by the bays. It doesn't seem like anyone takes their job very seriously here.

DO NOT TAKE YOUR CAR HERE UNLESS YOU WANT AN OIL LEAK WHEN YOU LEAVE!!!…read more I took my vehicle to Jiffy Lube store #37 for a simple oil change. I observed the tech through the observation window having a hard time taking the oil filter top off (he was struggling quite a bit when I observed him banging 2 metal bars together in an attempt to open or remove the oil lid). Later he came and got me and said that I had a little transmission leak. 20 mins later another Tech came to me and asked if I had a mechanic because I had a bad transmission leak. Prior to me coming on that day to get my oil changed I did not make any leaks at all coming from my vehicle. There was evidence of oil still in my car but no leaks whatsoever. I immediately took my car to the mechanic and told him what "Jiffy Lube" had said. The mechanic discovered that there was no transmission leak, and the leak was coming from a crack in the "oil housing unit" which was caused by over twerking the oil filter. Now I am beginning to leave oil marks where I park and all the oil that I just got is currently out of my vehicle. They have been giving me the run around since then. DO NOT TAKE YOUR CAR HERE UNLESS YOU WANT AN OIL LEAK WHEN YOU LEAVE!!!

Kev and his guys are awesome! Wizards at their craft, trustworthy, consistent, and not out to rip…read moreANYONE OFF. All of which are hard to find these days. My entire family, entire, goes to KB. And will never go anywhere else.

Called this service center on New Years Eve to see if they would take us for a car inspection…read more Picked up the phone right away asked a few questions and took us right away since we were in the neighborhood. As soon aa we arrived to the location they were waiting for us outside and took our car in right away! They said they were closing soon and 15 minutes before they closed they still took our car for an inspection! The price was so reasonable and the turn around was very quick! HIGHLY RECOMMEND Kevin was amazing!

This is my second time at Reliable Auto for a state inspection. First, the young ladies are…read moreextremely kind and deliver excellent customer service. They are always a pleasure. I didn't have a copy of my insurance card; the young lady was kind enough to print a copy for me from my online policy. I had a daytime running light that had been out of service for weeks. I fully expected to pay for that in addition to the cost of inspection. Apparently the wiring was loose so I was not charged. In today's environment that level of honesty is extraordinary. I will continue to patronise Reliable Auto and recommend them to everyone I know!

So, I scheduled an appointment with my dealer after hearing this clanging noise in my tire. They…read moresaid no problem, there's no noise. Again I brought the car back thinking they would surely hear it. No. This treatment is something I experience often. You're not hearing correctly .... I went to RELIABLE. Solved immediately. The small device that monitors tire pressure changes had disengaged and was spinning and falling inside my car tire. I have to say. I felt relieved to know I heard it!!! They took me seriously! I'm an educated teacher ... 74 yrs old. These folks heard me and heard it! l highly recommend them.

Great customer service! Ron, the manager, explains everything in great detail and is always willing…read moreto work with you. He makes sure things are done correctly and in a timely manner. His professionalism, communication, and dedication to customer satisfaction make the entire experience smooth and stress-free. Highly recommended!

Hymir, Dominic, and Khary are all amazing professionals. Got me in and out in 15 minutes and are…read morealways great to work with and ask questions. Will be back for all my service needs.

I had a great experience today at Mavis…read more I love that you can get a free tire rotation with no purchase necessary. Great job Mavis and thanks for all you do!! 3755 Aramingo Ave location

everybody was friendly and professional. Dennis offered great service and a smooth checkout process.read more