This is the second time I have had an issue with Valvoline…read more This time, I went in for a standard oil change, didn't need anything else but they offered the filter replacement. I got home and noticed a strange smell but thought my neighbor may have been burning something. I told my spouse about it and they checked beneath the car that night when they got home. There was an oil spot. Valvoline was closed and we live about 30 miles away. That morning, spouse checked my oil and it was completely dry and was saturated under the car. I immediately called and reported it to Valvoline. I have a full time job and kids and needed a car that was functioning so we had to get a local mechanic to look at it. He pulled the oil filter that Valvoline had put it in and it was busted/cracked. The air filter box screws were stripped and forced in so he took it off to check the air filter. It was tore up and bent as well. The undercarriage of my car was absolutely covered in oil. Multiple days later, I finally got a call back from Valvoline. I sent them all the pictures and mechanic reports. They decided they would not reimburse for the oil change, the mechanic cost to get my car back running, etc. Minorly - the time before this, I noticed a plastic piece hanging down from the bottom of my car. Told my spouse. He opened the hood and was able to fish it out. It was a filter grabbing/tightening tool. I asked Valvoline if it was theirs, they proudly said they used them during oil filter changes, I told them they left it in my engine. Very very upset at the cost of this mistake and how they are refusing to take responsibility and make it right. Very poor customer care.

They acknowledge you when pulling, keep you posted on what's going. Fast, friendly, and well spoken!read more

The staff is friendly and know what they are doing. I am always pleased with the work. I would not…read morego anywhere else in the Texarkana to get my vehicle worked on.

Pricing and customer service,they over charge and the workers talk to yoh like you're stupid unless…read moreit's a "Race" thing but I don't think so

Absolutely the worst experience ever!!! First off, they were…read morevery unfriendly and rude. Second, acted like I should've known all about mufflers ( and talked to me like I was stupid). Thirdly and finally, they broke my emergency brake cable, and he acted like, no big deal. And when I said something about it, he told us to leave before he called the law on us.. Call the law on me??? You just broke my stuff??? Are you serious??? Still trying to decide if I should call the law about him breaking my emergency brake cable.. Absolutely ridiculous and unbelievable!!! Trust me, do not do business with these people!!!!!

Thought I was going to need a hole new muffler and pipes but all I needed was a weld , love the…read morehonesty and they treat you like family

Stopped in to have a noise checked out and it was nothing to worry about. They were honest and…read moredidn't charge me anything. I will definitely be back when it is time to get work done.

I had my brake pads changed last week. After leaving the shop my brakes were ok but after a mile or…read moreso my brakes FAILED AND I RAN A STOP SIGN AND WAS ALMOST SIDE SWIPED. I called the shop and was told a manager would call me back to discuss and no one called me since. it's been 9 days

I used to use this place for oil changes and tire changes and stuff on my truck really trusted this…read moreplace cuz you know I never needed much work they worked on my other car done pretty good but you know I've never looked underneath to know anything so I've never been out I recommended them and everything. . I really thought they did good work. But I committed a friend and she said that they messed up her car and they just did an oil change she says that the oil was still dirty inside when she checked it and that it was all over her car like she was having an oil leak and they didn't put enough oil in it. Then I recommended my son before I found out that she had bad damage and they done in his brakes and his transmission and oil change and boy they just made a mess of everything and his brakes are worse now and he's just having a lot of issues with his car so I do not recommend this place due to the damages of these people have had probably if I've looked under my truck and stuff I would have seen the same damages. They leave your car greasy. They put oil all over the steering wheel and they don't keep the oil off their feet so if you don't have good floor mats it's all of your floor

While on a trip from San Antonio, TX my alternator failed (on a Sunday). By the time we got to a…read morehotel the alternator was seizing. I looked for a repair shop that night. Early Monday I called 84 Auto Shop and explained the situation. They said they could help me but the part was in Texarkana and it would take some time to the part. In the meantime we had the SUV towed to their place. Within 10-15 minutes the new alternator showed up. They had pulled the SUV in the bay and were taking the old alternator out. They put the new one in, tested it, done! The mechanic did a great job and the price I paid was what they estimated. I recommend this shop.

BUYER BEWARE!!!!…read more Want the runaround want to be charged astronomically for work done on your vehicle to be told well we replaced the part on your vehicle we figured was bad but the problem was actually something else entirely want to be charged 3.5x what a part actually cost because they plan to write your paperwork up so that they profit on even the cost of the parts by huge margin while charging 175/hr for the labor Welcome to Firestone

We ended up at Wilsons after our car broke down in Texarkana, and a friend of a friend recommended…read morethem. We had been experiencing a recurring issue with the spark plugs in our old 2003 Mazda, and this was the third mechanic we'd been to with the problem. The nice gentlemen at Wilsons realized that an earlier mechanic had somehow left out a washer when putting in the spark plugs, solving our problem quickly, easily, and cheaply. The whole thing took 2 hours, and they recommended we grab a few extra plugs at AutoZone in case we needed to change the plugs again on the way home. I was really, really impressed with their service and I would strongly recommend this place.

I've used them several times over the years. The work they do have always been excellent. The staff…read moreare polite and have always kept me updated on the status of my vehicle.

Out-damn-standing. On time. Flawless work. Polite staff. Free ride to home and back. And an…read moreexcellent wash job inside and out.

The group of guys at this dealership are great! My family has bought numerous vehicles from them,…read morethey service them all and have never had any issues. Thanks Coleman Cheverlet for the great service. Mark Spriggs

Took my car in that I had bought 3 months prior for an oil change and they told me I needed to…read morereplace an air filter for $65. So even if you get free oil changes they will do their best to charge you money.