I am not easily impressed. But I strongly believe in giving credit where credit is due…read more From the moment I pulled up (2nd in line) a member of the staff met me with a positive and professional attitude and once service on my vehicle began I was blown away by the communication and team work amongst the entire staff. Extremely efficient and professional. Exceptionally well managed. The entire experience has sparked the building blocks for confidence and trust within this establishment (Ina and Oldfather location in Tucson, Az) Well done! Please keep up the good work.

Amazing experience. Just exceptional customer service. They go above and beyond to make you feel…read moreappreciated as a customer which is a first for me at an oil change place. They're so nice and their service is quick and efficient. Really glad I found this place!

I always rave to my friends and family about the quality of customer relations at this location. It…read moreis extremely refreshing in today's world to have such excellent service. Shawn Carano (manager) in particular consistently goes out of his way to clearly explain what is going on with my vehicle, and he is very personable. On top of the great service, I find the pricing here to be extremely fair.

Dishonest service at this location! Do not recommend! We've…read morebeen taking our truck to this location for a while for various services and just trusted they were providing honest work. They recently replaced the throttle body and the battery within the last year. Well recently the truck has been going into limp mode while driving, so we took the truck back to Jack Furrier to figure out the problem. After several days, they said the problem appeared to be the battery and replaced it again. But we picked the truck up and the next day during a very short drive, the truck went back into limp mode again. So we drop the truck back off at Jack Furrier for further service. After the truck was there for another week, they finally tell us they can't get the truck to go into limp mode on test drives, which makes no sense since it was going into limp mode on only short drives for us. So they tell us they can't figure it out/fix it and we will need to pick the truck up and take it to the dealer for them to fix. When we pick up the truck, it literally goes into limp mode right there in the Jack Furrier parking lot. We run in to tell them so they can diagnose it, but their mechanic is not there of course, so we take the truck to the dealer as instructed. Well, the dealer mechanic tells us it is the throttle body that Jack Furrier recently replaced that was causing the issue after all, and the part Jack Furrier had used was aftermarket and no good. The dealer replaced it with the proper part, and the limp mode issue was resolved. So I'm pretty sure Jack Furrier knew the issue was the faulty throttle body the whole time but didn't want to fess up to it and take a loss, and they lied about not being able to get the truck into limp mode and/or lied about even taking it on test drives at all since they already knew the real issue. Needless to say we will not be going back to this location and do not recommend their services to anyone.

Great Service! I've been very happy with the service I've…read morereceived here. The work is excellent, and I appreciate how knowledgeable the staff is and how they take the time to explain what's wrong with my car and what they've done to fix it. They're fast, reliable, and actually friendly, which makes a big difference when you're trusting someone with your vehicle.

Yesterday was the third time I have brought my fully functioning car to this place for routine…read moremaintenance and the third time a larger more expensive repair was required to get my car safely home. AVOID THIS ESTABLISHMENT. I have an older vehicle so I don't know if that predisposes me to predatory practices, but moments after I recieved a call that my vehicle was ready to be picked up, i got another call saying my battery (which had tested 'low' according to their free diagnostic and would cost me an additional $700+ for them to replace) was now dead and the car wouldn't start. No apology or explanation that the reason the car didn't start is because the technician had drained the battery by leaving the dome light on; I know this because it came on when they jump started it with me in the driver's seat. It was the kind of dome/map light that you have to click on intentionally. What is going on here? And why does a $260 12v prius starter battery cost over $700 to have installed at this place? Highway robbery and no remorse. I was able to install a new battery, purchased at an O'Reilly auto parts store near my house, in minutes. Never again!!!

Left California this morning within an hour, my oil check light was on. Drove all the way to this…read moreJiffy Lube and arrived at 4:30 PM. 30 minutes before they close. Not only did they inspect my car, they discovered that I actually didn't need an oil change and it was likely just my oil check light had not been reset. They topped off my oil for free, and no charge for the inspection. It's great when you find places that you have not reviewed and it just happens to be a great experience. Props to Steven, who assisted me in my situation. He could not have been more knowledgeable and helpful.

Best. Jiffy Lube. EVER!! I drove in with my daughter's car on Christmas Eve morning. I was in and…read moreout in 15 minutes, oil change complete! The staff was friendly and accommodating. I thought the price was reasonable as well. I definitely recommend this Jiffy Lube!

We had been to another shop in a different town and was told we needed to replace our whole AC…read moresystem, which didn't sit right with us because we knew it wasn't the whole system. We have a 2008 Ford F250. We called integrity and explained to them what was going on and they got us right in, got our AC checked out, identified the problem quickly and had it fixed in about a day, even with a hard to find hose that (was the only thing) needed to be replaced. Communication was top tier, they provided status updates constantly. Customer service is awesome and the prices are fair! Highly recommend this place if you are needing any work on your vehicles. Ask for Rich he will get you taken care of!

I took my Infiniti QX80 to Integrity Automotive & Diesel expecting an honest, evidence-based…read morediagnosis. Unfortunately, my experience was anything but that. They kept my vehicle for two days and charged me for a diagnostic. However, the report they provided states there were no active, pending, or history transmission codes, the technician could not duplicate the concern, and no issues were detected while monitoring live transmission data during the road test. The only documented finding was that a small sample of transmission fluid appeared dark and burnt. From there, the technician wrote that they believed it could be an internal transmission issue and recommended replacing the entire transmission. What is missing from the report is just as important as what is included. There is no documentation that the transmission had failed, no confirmation of internal damage, no evidence of metal shavings or clutch material, no hydraulic pressure testing, no testing confirming a failed torque converter, and no objective evidence supporting such a major repair recommendation. I later discovered that Integrity Automotive & Diesel does not have the manufacturer-specific diagnostic equipment needed to fully diagnose an Infiniti transmission. Had they been honest about that from the beginning, I would have taken my vehicle to a shop that could properly diagnose it instead of paying for an opinion. To make matters worse, this opinion was reported to Carfax, creating a record based on a diagnosis that was never confirmed through testing. Integrity is built on honesty, transparency, and evidence. Based on my experience, I did not receive those things. I expected a diagnosis supported by facts--not assumptions. I cannot recommend this shop.

After taking my car to another nearby auto repair shop, I was told that my car was fine but I found…read moremyself breaking down repeatedly, my battery being drained despite having a new battery with a full charge. Derek and the team were able to diagnose the real problem. The communication through the process was great and Derek was able to shop for parts and save me some money on repairs. When I dropped my vehicle off, I wasn't able to stop for gas without breaking down, and they even made sure I had enough gas to get me home, which they didn't have to do. They really went above and beyond for great customer service which was really important to us.

I went here for the first time today and they did a great job! Cliff booked my appointment a few…read moredays ago by phone and was so kind and he was super kind and funny with good customer service this morning for my appointment as well. He made my day! And everyone in the front was nice. The service was fast and efficient! Thank you so much!

I have been using Firestone for years, and despite a few hiccups...trusted them. I had a dive…read moretrip planned to San Carlos Mexico, so I took time off work to make sure my car was ready for the trip. I made an appointment on July 10th @1300 to get my car checked. I arrived, was waited on and sat for two hours waiting for my car. Josh came over at about 1530 and told me my car was all good. I said "really?...the battery was checked, hoses etc"? (I noted my car was sitting where I could see it almost the whole time I was waiting...) Yep all checked, and good to go -I was told. I asked Josh what I owed....nothing. Also no paperwork to show what had been done. I trust the car professionals to do the right thing. My battery died in Mexico, and when the lovely people at Autozone in Guayamas popped the cover off my battery, the enclosed pictures are what I saw. I was FURIOUS. On what planet is THAT BATTERY in acceptable condition. I get back from Mexico and go to Firestone to ask WTF. Josh was there and I showed him the photos, and watched him tap dance around their procedures. I said " My concern...Josh...is either some one did not check the battery at all, and I was lied to, or there is a service person who is quite inept at his or her job. This was not a mistake........this was a decision" Josh finally acknowledged the battery was not in good working order....and....offered me .....a free oil change my next visit. A free oil change. There will be no next visit. My relationship with Firestone has gone bad....just like the battery they said was good to go.

Came in because one of my tires lost a battle to a nail. Didn't make an appointment and came in…read moreafter pep boys said they were too busy. Carlos saw that I rode in on a donut tire and got me in quickly. After my tire was replaced Sean educated me that they checked my other 3 tires and wanted to just let me know that they were getting close to bald. Sean mentioned a buy 3 get 1 free deal for new tires. At first I wanted just the one but he gave me an estimate of the mileage left on my other tires and I felt like his idea was out of the best interest of my vehicle; not like how other places throw random things like air filter and windshield wiper replacement for a gouged price. This place rocks. Genuine people, very friendly and professional customer service, and efficient work! If you're limping on a donut tire come here for a solid deal and solid people!

Amazing service they let me know what maintenance I needed on my car excellent prices on oil…read morechanges and brakes I will definitely be bringing my car to quality lube and tune for all my automotive needs

Spend a bunch of money there and they still want to upcharge me for everything they can. Was quoted…read more857 for 3 services yesterday and I called today to make the appointment and all of a sudden it's like 1200 dollars. How does that even work?? They are nice but watch out as they are out for your money.

This is the second time I've come to this location to get a new set of tires, but I have also been…read morehere twice in between to either fix or replace a tire! They have also serviced my brakes. The reason I keep coming back is the staff! I am pretty knowledgeable about cars, but obviously, I don't have the right tools to do much myself. As a woman, you may sometimes feel a little intimidated by auto shops, but here, I have always felt welcomed and truly trust their staff. Cesar is usually the guy who helps me. He is super friendly and always explains exactly what needs to be done. Prices are reasonable, and their work speaks for itself! All in all, their service is top-tier. PS: They do offer specials from time to time. I got $50 off when I had to replace my brakes. Anything helps, right?

Great service timely Per usual experience in and out while I Joseph and the service team have great…read morecustomer service fair pricing