I've been coming to Christian Brothers Automotive since moving to the East coast in 2022. This is…read morethe best repair shop our family has ever been to. We completely trust Kirk and the team to be honest with us.

Very disappointing experience. I brought my 2012 Audi A6 in for a coolant leak. The shop diagnosed…read morea leaking water pump, which I authorized them to replace for $1,728.13. Shortly after the repair, the coolant reservoir was completely empty again. I immediately returned the vehicle and was told it was likely due to air pockets in the cooling system. They refilled it, but within hours the coolant warning returned. By the next morning, the reservoir was empty again and there was a visible coolant puddle underneath the vehicle. I documented everything with photos and contacted the shop seeking a resolution, but unfortunately they have not been helpful in resolving the matter. I understand repairs don't always go as planned, but I am extremely disappointed with how this was handled after the original problem persisted. Based on my experience, I cannot recommend this business.

I had an oil change done in February, the technicians didn't reinstall my drain plug and I had to…read morehave my car towed a few weeks later because all of the oil drained out of my car. Could've totaled my car!! I will never go back. The drain plug was literally left on the under shield of my car.

Arrived today at 4:15pm, they were already cleaning up. Stated they already closing up but don't…read moreclose for another 45 mins. Then stated they only take cash. Awful place.

I never thought I'd say this, but I actually look forward to getting my oil changed now, thanks to…read morethe incredible team at Valvoline. From the moment I pulled in, the manager set the tone--professional, kind, and so chill that I instantly felt at ease. Every single person who assisted me, from check-in to the oil change itself, was amazing. It was like they all graduated with honors from the "How to Treat Humans Like Humans" school, and let me tell you, that's a rare find. Now, I can't write this review without dragging Take Five into it, because the difference is night and day. At Valvoline, they treated me with respect and kindness, while at Take Five, the guy verbally abused me so hard it felt like I was reliving my worst breakup. Like, if Take Five is your toxic ex screaming at you for no reason, Valvoline is your emotionally available partner who always remembers your coffee order. The whole process was seamless, quick, and dare I say, pleasant. No slamming tools, no dramatic drawer tantrums, no awkward flirting--just efficient, friendly service from a team that actually seems to enjoy their job. I left with my oil change indicator reset, my car in great shape, and a smile on my face. Moral of the story? Skip Take Five (unless you're into chaos and emotional trauma) and head to Valvoline. They'll treat you and your car like royalty.

Wouldn't even change the oil on my car (Audi) they turn customers away and say they can't do itread more

I always have the best experience at this Valvoline location. I arrived on a Saturday around 2:30pm…read moreand there was one vehicle in the station ahead of me. Since it was taking a little longer than expected to complete their service, they asked if I could move to the other lane so they can service my car. Once I was in the lane, I was pleasantly greeted and asked a few questions regarding my mileage, oil preference, etc. Just FYI, Valvoline always has coupon codes for synthetic or conventional oil changes. Who doesn't like saving a little money lol! They also perform a maintenance check on your car as well, which is nice. In less than 20 minutes, my oil was changed and everything was complete. One of them even helped me reset my service light in my car, which I really appreciated. The staff are always extremely pleasant and friendly! I will definitely be returning for my next oil change!

Very well run. Friendly and fast. No wait and you don't even need to get out of your car.read more

I scheduled an appointment last Friday for today June 10th for my lifetime alignment. They…read moreconfirmed my appointment two days ago on Monday, i get to my appointment 45 minutes early and im told there are 5 cars ahead of me and they can't get me in. A complete waste of time!

These people are terrible for work. A guy his name was…read moreCameron--Assistant service manger at this location was so rude. My car was dropped here on Sunday (1st person at 9 AM) for state inspection. It's now 3 days and it's not done. Every time you call, they will put you on the hold for 20 minutes and then cut the phone finally. No respect for customers

Andrew did a great job on preparing my auto for cleaning. I was able to get through the car wash…read morequickly

This Car Spa is located at the corner of Holland Rd. and Lynnhaven Pkwy. They are quite visible…read morefrom both roads at that intersection, so it would be very hard to miss. My visit here was on February 14, 2026. I hadn't had my car washed in a while, so I went online to look for offers of having the car washed. After looking at the online options, I decided to go with Car Spa, as there was a 3-month special for exterior washes, specifically for the Diamond Wash level. When I got there, I went inside first as I figured I'd have to redeem the online offer first, which was the case. I found out that having an unlimited wash club comes with a 20% discount for detailing and oil change services too. Given that, I decided to go with the Interior Super Clean and Carpet Deep Cleanse. There was another sale going on that weekend, so it ended up being 25% lower even after the 20% unlimited wash club discount. For the unlimited wash club, there is a barcode on the front windshield that is used at the exterior wash entrance. It was a pretty busy day there, but we had several snowstorms recent to that, so that's why I wanted to get the car washed in the first place. The detailing portion of it was a bonus to me as it was something that needed to be done. I had figured that it would take an hour or so to have everything completed. Unfortunately, it was closer to three hours. The significant delay is a big factor as to why I couldn't go all the way to five stars. During that time, I had seen other cars that came in for a wash and detailing after I came in and they were done before mine. It was hard to find someone to ask about what was going on, as they were all out with the various cars out there. I was finally able to find the one I had talked to when I first purchased the detailing and asked about the timing. He noticed and admitted that my car got missed somehow. Once everything was done though, my car battery was dead because the door was left open to note that the car is there for detailing. If it had been done in order, I don't think that would have been an issue in the first place. Overall, this was a good visit, except for the issues noted above. The car was beyond clean on both the inside and outside after that. I would still consider coming here for your car needs. Hopefully this one experience I had was a one-off type of thing.

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

I've been coming here for about 5 years. I had an issue with one repair they did, as it didn't fix…read morethe problem. However, overall, they've done really good work on my vehicle. Most importantly, I feel like I can trust them. They're always willing to walk me back into the garage and show me the issue. For that reason, I keep coming back, as I really appreciate the transparency.

Two different vehicles. Two separate visits. Same issue -- skid plate not properly secured after an…read moreoil change. Both times the plate came loose while driving. That is a major safety hazard. This should not happen once, let alone twice. I strongly encourage management to retrain technicians and implement a final inspection process.

What an absolute sh*t show nightmare of an experience. "10 minute drive through oil change" my a$$…read more Pulled in at 4:30 on a Friday, did not leave til almost 6:30. The employees couldn't stop staring outside and the cars lining up, b*tching about it. Gentlemen - focus on the car in front of you, knock them out one at a time, there's nothing you can do about getting more business, god forbid. Must be SOoOoOoOo terrible to have a steady flow of customers. The long wait, while listening to the people at the bus stop screaming and fighting on the corner, was not the worst part, no. After all that, they straight up lied on my receipt stating they topped off all fluids. And I know this because I had a "no washer fluid" light on for months before going here. I turn my car on at the end of the experience, and I still have the "no washer fluid" on. So I press the button and no shock, there is no wiper fluid coming out. Shocker. So I tell the guy and he says pop the hood and fills it up. This leaves me with a hard time believing they filled the other fluids. They were so concerned with selling additional services, they didn't even do the one I paid over $100 for correctly. Why would I ever want to add more from you? Also - train your employees! They should not be watching YouTube videos on their phones while working on my car cause they don't know how. Extremely unprofessional, horrible, terrible experience. Never going back and warning everyone to stay away.

They are closed now; but my car is being worked on. I can came in an hour before they closed in a…read morehurry. My daughter's Birthday is today 4-21, we are driving up to Richmond tonight and my brakes are gone. I needed brakes and rotors like yesterday. One of the guys here, it's his birthday too, but they are staying to fix my car for me! I wouldn't have never received this service anywhere else and immediately. I will be back and will tell all my friends, come here instead of the dealership. The staff treated me with respect and everything. I appreciate y'all more than you know! Thanks! -Grace

Came in today to get an oil change and tire rotation and the staff informed it would take a while…read morelonger than expected which was perfectly fine. I was escorted to the lobby to wait. What was interesting in the lobby was the free water bottles and there were none inside. I have frequented this location several times in the past with no issues for the most part, but today seemed a little off on the checkout experience... I was informed they were ready for payment, but after getting the price I think it would have been a bit more courteous to offer a price quote at the beginning paired with the wait time. Again, I was informed about that the wait time but a bit more transparency for the pricing would be helpful. That way I could factor in how much I'm willing to pay and wait based on my afternoon schedule. The thing is you don't see the full prices until you get inside scrolling on the TV monitor. Then again it was not reviewed upon checkout. I had no problem paying the bill, but going inside to see the prices and then considering an attempt to make an adjustment as needed would have been nice. There were others there in line so that was not an opportunity given to me so I left it as scheduled. After checkout, I was handed the bill and that was it. I did not get told the car had the key in it, the car was ready to go ... it was more of a vibe of - off you go - I typically am aware that you can go to your car, but there were no car mats to prevent dirt or debris, or even a sticker placed on my window to let me know when I should return for service. I would fully rate a 3 1/2 stars, but only lowered a bit only because I felt it could have been a little bit more effort on the service side.