I never thought I'd say this, but I actually look forward to getting my oil changed now, thanks to…read morethe incredible team at Valvoline. From the moment I pulled in, the manager set the tone--professional, kind, and so chill that I instantly felt at ease. Every single person who assisted me, from check-in to the oil change itself, was amazing. It was like they all graduated with honors from the "How to Treat Humans Like Humans" school, and let me tell you, that's a rare find. Now, I can't write this review without dragging Take Five into it, because the difference is night and day. At Valvoline, they treated me with respect and kindness, while at Take Five, the guy verbally abused me so hard it felt like I was reliving my worst breakup. Like, if Take Five is your toxic ex screaming at you for no reason, Valvoline is your emotionally available partner who always remembers your coffee order. The whole process was seamless, quick, and dare I say, pleasant. No slamming tools, no dramatic drawer tantrums, no awkward flirting--just efficient, friendly service from a team that actually seems to enjoy their job. I left with my oil change indicator reset, my car in great shape, and a smile on my face. Moral of the story? Skip Take Five (unless you're into chaos and emotional trauma) and head to Valvoline. They'll treat you and your car like royalty.

Wouldn't even change the oil on my car (Audi) they turn customers away and say they can't do itread more

I always have the best experience at this Valvoline location. I arrived on a Saturday around 2:30pm…read moreand there was one vehicle in the station ahead of me. Since it was taking a little longer than expected to complete their service, they asked if I could move to the other lane so they can service my car. Once I was in the lane, I was pleasantly greeted and asked a few questions regarding my mileage, oil preference, etc. Just FYI, Valvoline always has coupon codes for synthetic or conventional oil changes. Who doesn't like saving a little money lol! They also perform a maintenance check on your car as well, which is nice. In less than 20 minutes, my oil was changed and everything was complete. One of them even helped me reset my service light in my car, which I really appreciated. The staff are always extremely pleasant and friendly! I will definitely be returning for my next oil change!

I bought a Groupon today to use for my oil change. We pulled in immediately as they weren't busy…read more They started immediately by checking lights etc and draining my oil. Then it came time to add oil, they were literally out of my oil. One of the guys had to drive to an auto parts shop to get synthetic blend oil. Unreal. One guy said it was his fault he didn't order more. They normally look like a well oiled machine, no pun intended, but this was ridiculous. So we just sat and waited...

While Firestone wasn't able to repair my tire that had a screw in it due to the placement of the…read morescrew, I'd still recommend them. John, at the front desk was super helpful and even stayed calm, cool, & collected when some other customers weren't being so nice. Despite the large crowd that continued to visit this place, they kept the cars moving & customers were in & out. Customer service is great & I'll keep this place in mind should I ever need future service!

Worst experience I've had with an auto shop…read more I would strongly caution anyone considering Firestone Complete Auto Care. I brought my vehicle in for service, and what should have been a straightforward repair turned into a series of broken promises and wasted time. I was repeatedly told different times to pick up my vehicle, only for each "ready for pickup" time to pass with no call, no explanation, and no vehicle ready. Because of these constant delays and false assurances, I ended up missing a day and a half of work, costing me both time and income. Communication was poor throughout the entire process, and each time I tried to get an honest update, I was met with conflicting information from different employees. I expect transparency and accountability when trusting a business with my vehicle and my time, and Firestone failed on both fronts. I would recommend looking elsewhere if you value your schedule, your livelihood, and your peace of mind.

Two different vehicles. Two separate visits. Same issue -- skid plate not properly secured after an…read moreoil change. Both times the plate came loose while driving. That is a major safety hazard. This should not happen once, let alone twice. I strongly encourage management to retrain technicians and implement a final inspection process.

What an absolute sh*t show nightmare of an experience. "10 minute drive through oil change" my a$$…read more Pulled in at 4:30 on a Friday, did not leave til almost 6:30. The employees couldn't stop staring outside and the cars lining up, b*tching about it. Gentlemen - focus on the car in front of you, knock them out one at a time, there's nothing you can do about getting more business, god forbid. Must be SOoOoOoOo terrible to have a steady flow of customers. The long wait, while listening to the people at the bus stop screaming and fighting on the corner, was not the worst part, no. After all that, they straight up lied on my receipt stating they topped off all fluids. And I know this because I had a "no washer fluid" light on for months before going here. I turn my car on at the end of the experience, and I still have the "no washer fluid" on. So I press the button and no shock, there is no wiper fluid coming out. Shocker. So I tell the guy and he says pop the hood and fills it up. This leaves me with a hard time believing they filled the other fluids. They were so concerned with selling additional services, they didn't even do the one I paid over $100 for correctly. Why would I ever want to add more from you? Also - train your employees! They should not be watching YouTube videos on their phones while working on my car cause they don't know how. Extremely unprofessional, horrible, terrible experience. Never going back and warning everyone to stay away.

I've been coming to Christian Brothers Automotive since moving to the East coast in 2022. This is…read morethe best repair shop our family has ever been to. We completely trust Kirk and the team to be honest with us.

Very disappointing experience. I brought my 2012 Audi A6 in for a coolant leak. The shop diagnosed…read morea leaking water pump, which I authorized them to replace for $1,728.13. Shortly after the repair, the coolant reservoir was completely empty again. I immediately returned the vehicle and was told it was likely due to air pockets in the cooling system. They refilled it, but within hours the coolant warning returned. By the next morning, the reservoir was empty again and there was a visible coolant puddle underneath the vehicle. I documented everything with photos and contacted the shop seeking a resolution, but unfortunately they have not been helpful in resolving the matter. I understand repairs don't always go as planned, but I am extremely disappointed with how this was handled after the original problem persisted. Based on my experience, I cannot recommend this business.

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Quoted my fiancé a crazy amount of money. My fiancé said can I call you about it in the morning,…read moreI'm not sure. Called back in the morning and they did half of the work that he didn't even agree too. Then they claimed he said he agreed to it, and refused to do anything when my fiancé did not agree to the price or the service at all.

Appreciation post for Stephen at Tire Choice on Laskin Rd. Va Beach, VA. We experienced an…read moreunrepairable puncture due to a nail near the sidewall while visiting the area for a short stay. Stephen was very professional, great communicator and got us back on the road very quickly.

I want to say a thank you to Rebeca Lipinski and the mechanic who worked on my car 2015 Dodge…read moreJourney. I cried that day all day. It was all good. Rebeca you know why. The only place I will go to, to have my car service. Tire Choice Nimmo Pkwy. They truly go beyond expectations! Susan Camp​

if I could give less than one I would. tire choice at corner of va beach blvd and Greatneck road is…read morea joke. went in needing a patch got sold two tires an alignment and new struts. it took 3 days to get my vehicle back bc they sold a job they didn't have enough people to do, or at least that's what was told. all we got was 140 credit. Got a quote for my 4Runner but won't take it to these clowns. Horrible service, stranded out of town and they knew it upfront. unprofessional!!!

Please find Last week, my client brought her husband's Lexus 350 to the establishment for an oil…read morechange. After the car was kept for two days, the technician responsible for the oil change neglected to tighten the washer and oil plug. Consequently, my client returned with a significant oil leak, which could have potentially caused severe engine damage. To exacerbate the situation, when my client informed management of the incident, the technician responded with a dismissive remark, suggesting that such occurrences are commonplace. This unprofessional behavior and lack of concern for customer service are unacceptable. I strongly advise you to seek alternative vehicle servicing providers to avoid similar situations. somewhere else to get your vehicle serviced so you can avoid this happening to you

I've had nothing but positive experiences here. They're honest, straightforward, and never make me…read morefeel like they're trying to upsell or rip me off.