After a disappointing tire change experience at Firestone, I left thinking I would never come back…read more A couple of days later, Bryce, the store manager, personally called to ask what happened. I explained the situation in detail, and he listened, expressed genuine concern, and apologized. He assured me he would address the issues with his team. Today, I returned to have my tires aligned, and the service was professional, efficient, and courteous. Bryce once again apologized for my previous experience. It's rare to find a manager who takes customer feedback so seriously and works to make things right. Bryce is the reason I came back--and the reason I'll continue to be a customer here.

I happily paid for the lifetime alignment because it sounded like a good deal at the time. After…read moremaking an appointment for an alignment and a balance I was told only the balance was in the system BUT they could do both. To my surprise neither was done. I paid and had my vehicle checked after the service and absolutely nothing was done to my vehicle. Firestone also told me that my brake light and my license plate lights were out... also not true. Very disappointed in Firestone.

Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

In and out oil change, had three lanes only one open , cars out to the next street . Hire peopleread more

This was my first time in a long time visiting the Auto Center at my local Wal-Mart. I love the…read moreconvenience of this location. Not only is this a 24 hour Wal-Mart Superstore it is located right next to Sam's Club and Chesapeake Square Mall as well as other shopping. I needed an oil change and didn't want to go thru the hassle of making an appointment at the dealership and waiting forever while my car is serviced! Wal-Mart did me right yesterday. While they did not have exactly what I need they were able to provide an alternative. Good to know for future visits! The gentleman, Marquis (spelling may be inaccurate) assisted me within seconds of walking into the Auto Center. After telling him what service I needed, he was most helpful in providing top notch customer service. The center seems a bit shorthanded, but everyone that entered and exited I saw was treated fairly and within a reasonable time frame. There is a waiting area for customers with seats and a television. The TV was a bit challenged. I guess there antenna signal wasn't too strong. The TV was going in and out in and out. Overall, I suggest you check out this Auto Center and see how they can accommodate your vehicle needs. Have fun and enjoy life :)

Wish I was making this sgut up but Litteraly pull up one of the employees cars is parked dead…read morecenter of where you have to pull around . Dude gets out and opens the garage door then looks like I'm the whole problem while he's quiting me in from the whole opposite side . His whole demeanor was rage in the issue..... they do a stock check and don't have my air filter so they decide they can't do the job before even looking at my air filter to see if it even needs to be changed . Moral of the story they don't wanna work and will find any reason to not do the job . This is the 5th time I've gone to this location and had similar issues . So if you wanna waste your time go ahead

We brought my significant other's car here to get an oil change. First of all, one of the mechanics…read morekept trying to tell my S.O. that his brakes and rotors would fail inspection, and then the quote that he gave him to have it repaired in this shop was monstrous. My S.O. and his dad ended up pulling the tires off the car and planned on doing the brakes & rotors today themselves, and would you believe the brake pads were almost new. It was strange anyways, because there was some work done on his car a couple years ago dealing with the brakes, but that's something that he doesn't just decide to look at to check on them periodically. In summary, if you go here and you know nothing about cars (which is the majority of us), don't let them do anything huge, as they may or may not be trying to slide a fast one on you. Go to a trusted mechanic. It's so disappointing that there are people out there like this. What a bummer, but I'm glad my S.O. knows how to do car repairs so we didn't have to shell out almost $1k.

I arrived at NTB at 9:12 AM for an oil change. The waiting area had no air conditioning, and the…read moreconditions were absolutely unbearable. After checking the schedule, an older technician blankly told me that if I planned to drop off the vehicle, it wouldn't get done today. While I understand scheduling limitations, it felt too early in the day to be turning customers away without offering any alternatives--especially in such uncomfortable conditions. Who in their right mind would sit and wait in a sauna-like environment just for an oil change? The overall experience was disappointing. I hope management takes steps to address both the lack of basic comfort and the unwelcoming attitude.

Rodney(Service manager) and Charles(sales guy) were great from the old crew. And Bob, the manager…read morefrom the old crew, seem to have quite the attitude all the time. When Bob was out with shoulder surgery, and I had to deal directly with Rodney and Charles, my comfort level and customer service dramatically increased! Dealing with Rodney was a true pleasure because he treated me with respect. Now there is Jeff as manager and Tim as service manager. I spoke with Tim one day and he asked me to bring my vehicle in to leave it for the work I needed done. When I showed up, Jeff greeted me and asked if I had an appointment. I told him That your service manager The day before and he told me to drop it off. Jeff looked at me and without saying a word turned around and walked out into the service area to ask Tim if this is what he said to me. I was extremely offended by this action and when Jeff returned I asked him if he thought I was lying to him. I could talk about many more negative things that have happened since Jeff and Tim arrived, but will only describe one more. I was told again by Tim to drop my vehicle off for two simple things... tire balance and rotation. I told Tim that I wanted the lifetime balancing package for the life of the tires. I have done this lifetime package before from this location when it was Merchants. I was told it would take about 2 to 3 hours to complete and Three days later I finally get my car back. When Jeff was checking me out, I found out that the balance and rotation was a one time deal and not lifetime. I told Jeff that the only reason I came with this vehicle was to purchase the lifetime balancing/rotation and that I would not have purchased it if I knew it was not lifetime. He simply told me that he was sorry that I was told wrong and that a 30 minute job took three days. Over the years I have spent thousands of dollars at this location. If Rodney and Charles were still there, I would continue to bring all five of my vehicles. I do not recommend NTB on Dock Landing Road in Chesapeake.

Took my truck in for an oil change and less than an hour my truck was sputtering and the RPM needle…read morewas jumping around and losing power . I went straight back to Valvoline. The guy immediately said he was going to drain the oil incase they put the wrong thing in it I noticed there were two trainees helping with the oil change. My truck is still messed up and I can't drive it . Filled a claim so now I'm waiting to see what if anything they do . I will never go to one of these places again . I just want to warn others . They don't deserve one star

Not too much to say here. Service was quick. Staff were about as pleasant as they always are at…read moreplaces like this. I always ask for coupons, usually I'm told which they have, but this location, the tech told me to look online... ok. Either way, I got my oil change and didn't have to get out with my kiddos; that's literally the point.

Came for an oil change . started then took them 2 hours to actually finish it . never ever waited…read morethat long for an oil change & it was only 2 customers . smh never again , thought it was 15 mins and fast

Supervisor was a little rude and unprofessional, asking what did I want when I pulled up and why I…read moreput so many miles on my car... Oil change and tire rotation was quick. Didn't try to up sell me on wipers or any filters which I appreciate.