I wandered around the store without help from the staff for a while. But once I moved to the fitting room I had lots of assistance. I bought 2 dresses including one that Deb recommended. Great experience and the whole store was 30% off. read more

Over the past 2 years or so I've been shopping at Talbots more and more. I thought it was going to be my "go-to" store. Not that anyone is going to retire from my clothing purchases, but Talbots has received more of my recent spending dollars than any other company. With Talbots, I've shopped online, at outlets, brick and mortar stores, and I'm also in their rewards program. On Wednesday 4/17/2024 I visited the Stratham, NH store to see if I could find a new pair of jeans to jump on the wide-leg trend. After several different styles (Talbots, if you're reading this, please work on your size consistency!), I found a pair I thought I was really happy with and purchased them. The jeans went straight to my closet from the car. On Sunday, 4/21/2024 I decided to wear them to a brunch. I had them on as I was getting ready and started to feel that they were just a bit too big (the pant itself is pretty heavy) and after a 15-20 minutes I decided to wear something else I felt more comfortable in. Sadly for me, I had taken the tags off and tossed them because I really thought they were going to be fun. On Tuesday, 4/23/24 (**six** days later), I brought them back to Talbots really just hoping I could exchange them for a smaller size. The sales associate consulted with the store manager who replied with a hard NO. No exchange, no return, no store credit without the tags. Didn't matter that I had just bought them at that very store just six days previously, she just wouldn't have it. I'm not sure if this is an actual Talbots policy, as this is the first time I've had this situation. It's hard to image that a retail store can't create a tag, but maybe that's true for them? Even still, I was pretty taken aback that Talbots had such a severe return policy, especially for repeat customers. And it's not as if the Talbots name isn't clearly attached to every garment! Those jeans went from Talbots, my home, back to Talbots...that's it. If that truly is your return policy Talbots, you really need to have your sales staff drum that into the heads of every person that buys from you. Needless to say, I will no longer be shopping with Talbots and I'm disappointed by that. Also disappointed that I have a $129.00 pair of jeans that I don't feel comfortable in. If you're a size 6 and want a cute pair of jeans let me know, I'll give you a discount! read more

I have been to many Talbots around the country and am always shocked by the lack of customer service in the petite department at this location. I rarely receive any help with my clothing as I carry around 5-10 pieces in my arms and lug it all to the dressing room myself. And no one ever comes to see if I need additional sizes or help while I'm trying on clothes. These things, although rarely experienced at many other retail stores, are a hallmark of the customer service most Talbots provide. I thought they had better customer service 4-6 years ago but the past few years it has been very poor. read more

I never do this, but I'm so frustrated with this store. I've shopped at Talbots for 30 years, always receiving fantastic service. However this has not been my experience with the Stratham store. What happened to greeting someone when they walk in the door, putting their clothes in the fitting room, asking if they need anything while they're in the fitting room? It took about 15 minutes for an associate to even acknowledge me today and this was after I put a large amount of clothes in the dressing room myself so that I could come back out and shop. You come to expect this type of service when shopping here for so long and because you're paying about $200 per outfit. Very sad to see this. I really hope they'll read this, reply, and make some changes. Until then I'll stay on line. read more

I love coming here for all of my work clothes. They have petite sizes that I can't find any place else.

We all know Talbots has a high standard for quality, but this specific location has the largest selection I've ever seen, for EVERY shape and size! The customer service is unmatched! read more

I have been a Talbots customer since I began working and now I am retired. I have followed them from Massachusetts to Florida to New Hampshire and love the Stratham location. They go out of their way to help me and have done so since I walked in the door the first time. Always a smile and a hello. If they don't have something in my size they try to locate it in another store. I even had a note in the mail thanking me for my business. The high quality of their clothes and the traditional styles they offer are so refreshing (no torn jeans!) When I moved to New Hampshire it was such a wonderful surprise to find a Talbots nearby as there isn't too much shopping of this caliber around. read more

I found the sales staff to be very accommodating and "not salesy" I have received a handwritten note in the past as a thank you and I have continued to frequent this store over the years with always a pleasant experience. The selection is very good also. read more

You should train your employees that part of there job is customer service. I just returned a pair of pants and the saleslady (haha) in front of everyone asked if I wore them They were a gift from my husband and he must of taken the price tag off. Never checked since I had the sales receipt. I was embarrassed and can tell you she had the personality of a rock. I have always loved Talbots and every store I have been in I was greeted with a sincere hello. I will drive 50 miles before I ever comeback to your store. Do yourself a favor a re-train this very unprofessional employee. I have heard this from several people and today I saw this first hand .Shameful people like her can ruin the reputation of such a great store. read more

Wow! My experiences at this location mirror perfectly the experiences of Jessica P and Kathleen L. There are a few lovely and helpful sales people who seem to be outside of the "in crowd" members of the staff. Too bad because the clothes are great. Bess Portsmouth NH read more

I like their clothes, but the service kind of depends on who is on duty. Some of their sales staff are fabulous and helpful. Some of them are snotty and rude. Most of the time, I much prefer shopping online. The catalog service is consistently good. read more

The quality of the clothing is excellent, of course, but the sales staff is consistently snobby and off-putting. In my last three visits to the store, I was completely ignored and left on my own to find items and try them on. Meanwhile another customer whom the staff knew had immediate help from three of them, and was waited on attentively as she tried on clothes in the dressing room area. Although I am a local resident, I will avoid this store in favor of Hamilton, MA (when I'm in the area) or online. read more