The crew that works here is always on top of their product knowledge and will go out of the way to…read morehelp you. They even helped us put the stick-on screen protector that can be a tricky thing to get right.

I had a great experience a couple of years ago when I came to this store to upgrade my phone and my…read moreexperience today was no different! Gia was so friendly and helpful!

Coudon't be more disappointed with the service received at this location. I've been a customer with…read moreVerizon for 25+ years and never experienced such a dishonest and rude experience where I truly felt taken advantage of. I went in to upgrade my iphone and with that there was a promotion for a "free watch". The manager of the store told me that I had to leave for about an hour and then come back and report my old watch stolen. I told my daughter this and she said to go home that sounded sketchy as she just did the same upgrade and promo as was not told to do that. Plus why should I even be turning in or reporting my old watch stolen when I am getting a new FREE watch without trade in. Afterwards I called back the store a few days later as I realized on my account it showed me PAYING for this watch. The same manager Mike that helped me said I'll have to call support for them to basically fix what he messed up. When I called support they confirmed there was NEVER any promo applied. I truly could not feel more disappointed and taken advantage of. I will be reconsidering even staying a Verizon customer moving forward.

I was looking to upgrade to the iPhone 13 Pro Max for me and my wife. After the some research I…read morefound Verizon authorized retailers with very good reviews. I was not disappointed. Sam, who arranged for the upgrades was very helpful, patient and professional as well as extremely knowledgeable. I strongly recommend Sam and Verizon Authorized Retailers.

DO NOT GO HERE...or to any AT&T to be honest! My daughter's phone was broke, I spent 2 hours at…read morethis location with Julian and the Manager go over our various options. I already pay $330 a month for phones and service and was up front I was not looking to drop a ton more into cell phones. 1st issue was that when I bought her phone originally from the AT&T sales rep they had convinced me to get insurance, so when we went in I was hopeful. Nope the sales person but the insurance ONLY on ONE phone and that was mine. First red flag. Then Julian tried to charge it and get it to turn on, no luck. So we went over various options (since I learned I did not have insurance as I should have). He tells me if I get the new iPhone 17 they can give me credit $350 for a new one and my bill would not change. He said the ONLY stipulation was I had to get into the Cloud (which he showed my daughter to do on her new phone) and get the find your phone feature removed. He said if we could not get to the cloud to do so then we could take it to the apple store and they can do it. Then bring the phone back and I get the credit. I did JUST that and got that feature removed. Go in to return today and he the ENTIRE story has now changed! No credit, oh wait he offered me $23 I asked THREE times before I left "are you sure if I get that removed and bring it back I get the credit, even with it being broke" he said YES each time! They tell you whatever to get the sale and then do not follow through! This is the THIRD time I have gone to this store and been LIED to. Either about the insurance, the bill totals my bill will be after making adjustments, and now this! When I ask to have him call a manager he said his manager was on PTO and they were left with no one else to contact...I run a business...this is a joke. He could have called someone but then he would have to explain how he told me whatever needed to get the sale 3 weeks ago. They are dishonest and I look forward to switching to another carrier who will GLADLY take my 5 lines, and all future business needs I plan to have! Do NOT recommend!

Very disappointed that one of the salesman stated when I was doing a trade in, that I could get a…read morephone case and screen protector at no extra charge. I specifically asked him if I had to pay for it, he said no it comes with the phone. Now I got my new bill and $100 worth of charges for a phone case and accessories, now it is too late to return.

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

My phone cracked and I was able to get a claim going with asurion. The next day I dropped my phone…read moreoff. I was told it would take 3 hrs but it was done in less than 2. My screen was amazing and it past all the tests. I even purchased a case from here.

So happy with this company. Honest, friendly and professional. Went in feeling apprehensive, I…read morethink all computer repair place are out to make extra money from people who know next to nothing about computers. These guys proved me wrong. Thank you

They were horrible! They charged me $350 and gave me my phone back almost 3 weeks later with a…read morebroken button. I dropped it off for a cracked screen. They did not know what they were doing and it ended up cracking again right after they gave it to me plus I could not let it die because the ON button was now broken. They would not refund any money and I ended up having to buy a new phone. I would give them 0 stars if I could.

I dropped off my iPhone 13 Pro to have the screen replaced, but they installed a lower-quality…read morescreen without clearly explaining the difference between the options. After the replacement, my phone's battery started draining much faster. I went back and paid extra to upgrade to an OLED screen, but that replacement didn't even last a few months before the display started failing. Eventually, the screen went completely black. When I returned to have it checked, I was told there was nothing they could do because the warranty had expired. No solutions were offered or help. I had to beg for the gentleman to open it up to at least take a look if anything was loose. Just a suggestion to pay for another new screen and "see what happens." Overall, very disappointing experience and quality of parts.

So they don't tell you before hand but they don't flash the phone when replacing screen with non…read moreOEM screen. So when I got the phone back I kept getting a message that the screen wasn't original. Not cool. Guess it's why they were less than other places

My husband and I we were at the store in Bruce B Downs having and issue with our Redmi 13 C. The…read moremanager of the store help us to resolve the issue providing us the top service. Thank you so very much!

Cj and the staff are always very friendly and professional. I walked in to buy a phone and walked…read moreout with a new phone.

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

If I could give them zero stars I would I ordered the phone on the 3rd it states on their site 2…read moreday shipping I paid with affirm and it took an extra day because of that so on the 5th I contact them and they assure me my phone is sent out go 2 more days no tracking number and they get the tracking number as soon as they send it through to be picked up so Once again they're so sorry they will send me a case and screen protector for my trouble well and I said if it's not sent out I may cancel it I was without a phone this whole time and they said I said cancel it which I never did and I have the emails stating that I said I may cancel I'm going to look at phones I have all the emails showing this, lets move to the 12th I promise it's sent here's a tracking number ok well then they say they canceled it well yes they had to because they had no phone to send so lets move to the 18th the phone arives a glass front and back phone sent in a bubble wrap bag open it screen cracked s pen won't respond speaker for calls won't work they said we could refund you like I would trust them to do anything at this moment I went 2 weeks without a phone and I have pics of everything every email they'll say well you said you wanted to cancel show me where I said cancel my order and even when I said I may abdel says no it's coming I promise you I don't think they ever had the phone in the first place then Abdel says I'm just an employee and I pull their LLC and business license he's on both I would never do business with these guys they are not honest the business has been in 3 names since 2023 I have both papers from the state to show that these are not honest people and I'll warn everyone that tries to buy phones from them do not do it they may be able to fix phones and I think they sent me a phone from a crackhead or something because the phone cracked on one corner nowhere near the speaker oh and not only did they use a bubble wrap bag no insurance on the shipment who does that and I have papers showing that they're yeah send it back so I never get any money and I get nothing for trusting your companies website 2 days 3 with the affirm mishap ok why did it take till the 18th buyer oh and did I mention when I called they told me they sell 300 phones a day and they had to call the warehouse to see what the issue is it's a LLC with one location I don't think they could tell the truth to save their lives oh and I forgot they said it was a verizon phone nope att an all glass phone 1000 miles lets put it in a bag that should work and they tell me we do it all the time look at the shipping bag and I made sure it still had they company on it