The crew that works here is always on top of their product knowledge and will go out of the way to…read morehelp you. They even helped us put the stick-on screen protector that can be a tricky thing to get right.

I had a great experience a couple of years ago when I came to this store to upgrade my phone and my…read moreexperience today was no different! Gia was so friendly and helpful!

I am so digusted by how this store handled my moving to ATT that I wish I could send it all back…read moreand go back to Cricket! The day we went in (Sept. 3) I believe it was the female manager that helped us (she had her leg in a brace/cast). This woman FUDGED up everything and didn't take the time to listen to us at all. By the time we left, we had 3 phones and 2 watches being mailed to us and had brought over 3 lines. Fast forward 3 days when we realized that she got the phones attached to the wrong lines which required us to go into another store (8261 Little Rd.) where they helped us for 5 HOURS! The wrong phones had been attached to the wrong lines, keeping one phone from being set up at all and requiring the 2nd phone to be disconnected completely and then reassigned (all while my bf was on a job site - now with no phone). It took 5 Hours of support from the store staff and phone support to get everything straightened out. While we were there, we found out that the original sales associate had also given each line a different plan, most of which we did not need! Then we got our watches so late, that by the time they arrived and we tried them out it was too late to trade one in that my boyfriend felt was too small. I then got our first bill for $720!!!! I was expecting it to be large, but this is just ridiculous. I would not recommend this store EVER to anyone; though at this point, I'm not sure I'd recommend ATT either. The price for that first bill is just way out of the realm of reality. I'm getting a "teacher discount" but somehow, they believe this bill is appropriate for anyone's bill, let alone a teacher's salary!

Service was superb with Hido I spelled his name wrong, however they have all new staff and watching…read morethe other customers they all were happy and that's a great thing in this day and time, keep up the great service.

Do not buy a phone from this store!! They are liars and will try and take you. Brandon the store…read moremanager is condescending thinks he knows everything trains all the other agents to steal from you. I went into upgrade one phone a second line was also eligible for an upgrade. They overcharged me added insurance I didn't need as well as another line. I didn't need I finally got it resolved through AT&T directly do not go to the store or the one on Dale Mabry near Walmart. They're managed by the same individuals. .

From the owner: AT&T, serving over 81 million wireless customersread more

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

My phone cracked and I was able to get a claim going with asurion. The next day I dropped my phone…read moreoff. I was told it would take 3 hrs but it was done in less than 2. My screen was amazing and it past all the tests. I even purchased a case from here.

Coudon't be more disappointed with the service received at this location. I've been a customer with…read moreVerizon for 25+ years and never experienced such a dishonest and rude experience where I truly felt taken advantage of. I went in to upgrade my iphone and with that there was a promotion for a "free watch". The manager of the store told me that I had to leave for about an hour and then come back and report my old watch stolen. I told my daughter this and she said to go home that sounded sketchy as she just did the same upgrade and promo as was not told to do that. Plus why should I even be turning in or reporting my old watch stolen when I am getting a new FREE watch without trade in. Afterwards I called back the store a few days later as I realized on my account it showed me PAYING for this watch. The same manager Mike that helped me said I'll have to call support for them to basically fix what he messed up. When I called support they confirmed there was NEVER any promo applied. I truly could not feel more disappointed and taken advantage of. I will be reconsidering even staying a Verizon customer moving forward.

I was looking to upgrade to the iPhone 13 Pro Max for me and my wife. After the some research I…read morefound Verizon authorized retailers with very good reviews. I was not disappointed. Sam, who arranged for the upgrades was very helpful, patient and professional as well as extremely knowledgeable. I strongly recommend Sam and Verizon Authorized Retailers.

Michael was extremely rude and told us to leave when I asked "to many questions more than once" for…read moreclarification. Told us he was calling security because we didn't leave at the exact second he asked us to. Absolutely horrible experience and service for someone who supposedly has been working there for 16 years

I went to this location the other day and was helped by a younger dude. I was disappointed with the…read moreexperience. They added unnecessary fees and tried to overcharge me for a new phone. I left the store and called Verizon customer service and they helped me get the phone for $300 less than the store was trying to offer me. Their numbers just weren't making much sense to me. I've decided to deal with Verizon online instead of visiting a store from now on

These yelp reviews don't do it any justice, definitely a good place to go. I brought my iPad 2 in…read morebecause we thought something was wrong with the LCD connector (base on research). Talked to Alex on phone and she said it could be two issues and that they'd run a free diagnostic. Brought it in, guy at front quickly tells me it's a LCD screen replacement that is needed, but told him I spoke with Alex. She confirmed and they ran a test and it was the cheaper of the two fixes. Definitely recommend communicating with Alex if you have any questions.

Michael was amazing. Immediately knew The issue and resolved…read morewithin minutes. he insisted no charge. Very good business. Highly recommend. Angela B Chicago

I went in to ship something. I needed a box. The guy behind the counter pointed to the small…read moreshipping supplies area next to where you drop the packages off. Ok I'll go look. They didn't have what I needed. I left to go on the hunt. The kid was so rude I thought of heading down to the FedEx store on BBD near 75 but then thought of the time it would take and I figured I'm just dropping it off I can handle his attitude for a short interaction and went back in to drop my package off. I'm standing at the counter for a few minutes as he's literally meandering around behind the counter just touching the machines and OMG did he just twirl around? He knew I was there. I have no idea why tf he's being like this, all I did was ask him a question the last time I was in. Finally after he's touched all the machines he looks up and addresses me. At this point I don't even trust him with my package. All I could muster was a FU and OMG! And I walked out. Like seriously - what was that about? Typically I'm gonna give retail employees all the grace in the world - but this guy? Not a chance. I don't go there often so me saying I'll never shop there again means nothing. But really? They don't offer anything we can't get elsewhere.

Awful customer service. Went to pick up prayer cards for my Grandmother's funeral service. Was…read moregreeted very poorly by Alex in the print area. Had an attitude like no other and sighed and had like a "whatever" attitude when I asked him to do minor things like cut the prayer cards out. He just acted like he didn't want to be there or help anyone. Was sloppy with the work too. Not to mention this was the second go round with this store since they messed up my first order when my wife dealt with another employee that had the kind of non-caring attitude. Probably won't come here again if this is what management allows to be the standard.

Had a great experience at this T-Mobile location. All the staff were professional, friendly, and…read morevery helpful when going over my upgrade options. They helped me find a better deal than going through Apple, which saved me money monthly! Huge shoutout to Steffi and Camila for being so knowledgeable, patient, and easy to talk to!! Very happy with the experience they provided and extremely excited about my new phone.

The service in this T-Mobile store 2001 Piazza Ave #135 WESLEY CHAPEL, FL 33543 is simply awful…read more The employees in this department are only interested in selling to people who come to their store to buy something. I placed an order online on 02/26/2026 and came to pick it up on 02/27/2016 in the morning. The system for issuing orders, was not working in this store. They said that catnt So I had to come to this store a second time, where one manager was talking on the phone, two others were serving one person, and another was busy with another family. After waiting for 20 minutes, I asked them to assign at least one employee to give me my paid order. They replied that everyone was busy and I had to wait until someone finished serving a customer. After that, I asked why they didn't respect me and my time. After all, my task was to pick up my order, and you had two managers working with one family. After that, I was accused of disrespecting the employees, even though at that moment an employee could have given me my order, but she preferred to chat instead of giving me my order. My order number 81636141892