We decided to stay here due to the heated family pool, particularly the kiddie pool as our kids…read morewere very small and didn't know how to swim. We called ahead a few days and asked about the pool and then made reservations to stop on our way back from Lake Leelanau, MI. We let them know we would be arriving late and were told it wouldn't be a problem. When we arrived we had to knock on the door of the house for several minutes until a lady in her nightgown (it was still daylight out) answered. She checked us in, took my payment, gave us our gate key and we went to our spot. This is more of a trailer park than a campground, there are more large seasonal trailers here than campers. Spots are no frills, ours was pretty much a small yard big enough to park the truck and camper with water. No shade, no nothing. We could live with it due to the pools. However, when we got the kids in their swimsuits and went over to the pools...they were all closed. I found that this was deceptive since when we placed the reservation we told the lady on the phone we were choosing them because of their heated pool for the kids. She took our reservation fee and never bothered to tell us the pool closed shortly after Labor Day. She knew that it would be closed when we got there but didn't bother telling us. I went to the office to complain and was met with indifference. I went and packed up my camper and kids and on my way out demanded my money back which they refused. Great customer service eh? In the end I got my money back because I called my credit card company and issued a chargeback. I hope they got a fee for it on top the chargeback for wasting my time and gas. You're better off staying at East Harbor State Park Campground which is nearby. Even though the sites are primitive, there's a ton of things for kids to do and it has beautiful beaches that don't close down and staff that will take care of you.

My husband and I with our 5 & 8 year old were on our way to upstate NY and decided to take a couple…read moreof days to enjoy nature. We were referred to Cedarlane by friends who own an RV. I was skeptical because the photos really didn't do this place justice. However - after a couple of phone calls and a couple of FB messenger exchanges, I really felt the warmth and hospitality that this place offered. They answered all of my rookie questions and told us we would really enjoy it. We ended up in one of the wood cabins and proceeded to call our adventure "glamping" because there was a full bed, 2 bunk beds, a dining table w/2 chairs, ceiling fan/light, air conditioning unit, a microwave and college dorm size fridge and outside a fire pit, a charcoal grill (like the ones you see at national parks) and a picnic table. The folks at the front desk were very friendly and so accommodating that they "escorted" us to our camp site.... literally across the driveway and 25 steps away (lol). There were a few other campers and lots of parked RVs towards the back of the camp ground. We were near the dog run so we saw lots of cute pets and nice pet owners. We even met another camping family who offered and gave us a couple starter logs so we didn't have to buy the bucket of wood for the couple of days we were there. Such a nice community! The pool was our fav spot as it was clean, low key with lots of bright and colorful big sun umbrellas and ice cream and hamburger and hot dogs if you wanted to purchase them. The second day we were up early and the staff was kind enough to let us in the pool before it technically open. We had a little burn incident with tiny hands on a hot marshmallow stick and they gave us a first aid ice pack even though we were ready to buy a bag of ice. The only reason I didn't give them a full 5 stars was because the full bed was not very comfortable and bathrooms looked like it could use an update (comparing bathrooms to a previous experience with Cub Scouts @Bert Adams). The beds are a foam type which for the full size bed it was very thick and became too soft over time. The bunk beds were a thinner type foam mattress and it was just fine. Overall the cabin was very clean - no surprise critter visitors. A couple of tips - opt for the gate card ($10 refundable deposit) - it's well worth not calling every time you return to the site. If it's a short stay, go to Walmart (5 min away) and get the fire starter log. On local experiences - Put In Bay is fun - go for the Perry's Cave, we were told by locals. Cedarlane sells the mining bags - probably save a few dollars buying it here and have it in the car with you. If you want to do the African safari adventure, go to Groupon to get your tickets.... it's fun like a drive through petting zoo but nothing extravagant so get coupons or discounted tickets. All in all I would highly recommend and we would do it again! Thanks Cedarlane for a great first time rv Park experience!

We rented a unit on the lake. For the amount of money we…read morespent and the view the cabin was lacking. When we walked up to it the first thing we all noticed was the rot on our building and the front deck hadn't been pressure washed in a long while. The chairs outside needed to be cleaned as they were filthy and moldy. When we opened the door it seemed like the housekeepers had come in to clean out but didn't add any shampoo, conditioner and body wash in the shower. There was no hair dryer. There were no cups, there was nothing extra but towels. And we spent three nights. The mattresses were lumpy. It was crappy enough sleeping on a double bed but the mattresses were all terrible. This is supposed to be the Mecca in the USA for coaster fanatics. And yes, we have been all over the USA to ride coasters and check out all sizes of parks. This was pretty much the worst place we have ever stayed in property. The food was pretty awful as well js. When you play with the big boys you have to keep up with the big boys and this is not keeping up. SMH. Loved the view.

Still here until Thursday and will update if anything changes. So far, no clear direction to the…read morecabins and over 30min wait (so far! Still waiting) for the shuttle!!!!! This is crazy. Hoping things change, cabins are not bad but there were no pictures of the upstairs loft area (with about 2ft of headroom) where 2 other bedrooms are... could be SO much better so far. Shuttles NEED to be sorted and have regular routes!!

Our group of four did the kayak sunset tour with Dawn. It was our favorite part of the weekend we…read morespent at Kelly's Island! She was safety conscious, very friendly and knowledgeable, and shared the island's history with us during the two-hour tour. We had a wonderful time. Thank you!!!

Dawn was amazing with her knowledge of the history of the island and was an awesome guide! She…read moretook us to all areas of the island and we really enjoyed the back roads less traveled. The e-bikes made it easy to go the distance. Enjoyed the 2 hours immensely. Highly recommend!

My friends and I parked in Sandusky and took the ferry to Kelley's Island, where we stayed for a…read moreweek. The ferry ride was really enjoyable, with beautiful views of lake Erie, and cedar point. We would do it again for sure. Reliable, safe, clean and a great part of our week.

I was very disappointed with my experience…read more We arrived at the ticket counter around 12:25 p.m. for the 12:30 p.m. ferry. Even though the ferry was still boarding, the employees refused to sell us tickets for that departure, forcing us to wait until the next ferry at 1:15 p.m. What made the experience even more frustrating was that we were quoted $110 at the ticket window, but when we purchased the exact same tickets online a few minutes later, the total was only $96 and some change. The customer service was unacceptable. One employee slammed the ticket window shut while we were trying to ask questions, and another responded with "whatever" when we said we would just purchase our tickets online. It was rude, dismissive, and completely unprofessional. The only reason I'm not giving an even harsher review is because the bartender inside Jet Express was wonderful. She was friendly, welcoming, and provided excellent customer service, which helped turn around an otherwise unpleasant experience. I hope management addresses the customer service at the ticket counter because no customer should be treated this way.

Always reliable. Always on time. Comfortable, professional and easy to access $18 for round trip…read more $2 off for military. Can purchase 1 way or round trip. You can buy them online or in person at the ticket booth. You can pay for a vehicle as well. Multiple locations. One way to PIB and another ferry to Kelley's Island. Overall a great 9.5 out of 10

Nate and I had a fun Put-in-Bay adventure, starting with our ride over on the Miller Ferry. It was…read morepretty easy to reserve a ticket online ahead of time, but in the off season I don't think you really need to. Once you park in one of the free parking lots, you walk a bit to the dock and get your QR code scanned for a ticket to walk on the ferry. They also take cars, but I think a lot of visitors just rent golf carts on the island like we did. We did use the bathroom facilities before getting on the ferry and they were clean. Be sure to check the schedule of timing, especially for the off season, because the trips aren't as frequent and the last ferry back to the mainland is earlier than during the busy season! The ferry ride was so fun and super smooth and only about 15-20 minutes. There was a cute gift shop on the PIB side where we got a sticker to remember our fun time on the island!

Great campground if you need electric and campsites, bathrooms unusable for campsite goers, has…read morewell over 300 bugs in the men's bathroom, serious bug infestation present, if you go here make sure your party has an RV or all females, or doing your business is going to annoy the **** out of you.

Sitting around the fire ring at Crystal Rock Campgrounds. Nothing like smelling your neighbor's…read moresewage. The great outdoors. The picture is taken from the fire ring which according to park rules is not to be moved. The spaces were dinky and on top of each other in the section we were in. They may have some nice things going for them but this spacing was not well thought.

Our friends and family had a wonderful time in the Buckeye Sports theme room. It was perfect for…read moreall of us. We were staying here for my daughters cheer competition that was at Kalahari. This was better than staying at the resort because we had our own little personal game room. Everyone was comfortable and the hosts were very accommodating. I highly recommend to stay here especially with pets. We didn't notice until the day we left, that there was a park and playground in walking distance. We will definitely be staying here again in the future!

One of the best experiences in our put-in-bay trip. Got to witness the entire South bass, middle…read morebass, and north bass islands from a bird's eye view. Our pilot was friendly and made sure we were doing alright. A must try experience.

Staff is super friendly. Looks like they are building a new FBO! 20$/night tie-down fee. Carts are…read more$100/per day. Many on the island are a little cheaper 60-80/day but it's NOT overnight. Recommend coming in on a Thursday to beat the Friday weekend traffic if you are doing a long weekend.