Just want to give a major shout out to Mr. Tire Auto Service Center ( next to Starbucks) ... the…read morebelt on our car snapped as we got into Cortland and the vehicle was not drivable . They took the car right in , we were able to get the part and they fixed it within 45 minutes. The staff was so nice! If anyone ever needs a recommendation for servicing your car in the area, that place is great.

This place sucks. Waited 3.5 hours to walk out with an oil change while over charging me. In my…read morelast two visits they couldn't do anything I asked but still charged me. Avoid it here. No respect for your time no urgency.

I went to the Cortland location on Monday Dec 29th for the car inspection for the insurance…read morecompany. The "SNARKY" guy behind the counter told me he could not do it as he had no one to help him behind the counter and to come back another day. So I went back on Wed Dec 31st. Same snarky guy behind the counter, told me he didn't know why the insurance companies do this as I could do it myself! A nice young man came out to take care of this and did a great job, I give him 5 stars. The so- called big guy behind the desk needs customer service skills badly. I will NEVER go back to them for anything.

One of the owners, Herb Shannon, stiffed me out of $2,000 in earned vacation time. Low class…read moreemployer. If you need a vehicle inspection sticker without the inconvenience of an actual inspection, ask for Roni to do it. But be careful, he may or may not throw a jug of antifreeze at you. And if he does, Herb Shannon, JW Wadsworth, and Larry Olevnik will bully you into thinking it was your fault. And don't ever front Larry cigarettes or THC cartridges because he will not pay you back for them. Something always comes up. Herb, I still have not received your payment either.

They replaced the rear end in my wife's car got it back up to par as promised when promised. Great…read moreservice team I would definitely recommend Monroe For your basic car service needs. Thank you for the great service John V. And Greg

Front brakes and wheel bearing on my Hyundai Santa Fe. I got new tires from another dealer and they…read morenever addressed my wheel bearing issue. I could have lost a wheel while driving. That being said Stephen the manager took extra time and due diligence to make my car safe to drive. What a difference in stopping power now and Quiet on the road. I have also brought my cousin's car here after a botched tire replacement by another dealer. Suffice to say I wil always recommend this Monro on 222 due to the competence and attetion to detail we have received here. Thank you all, especially Stephen.

I needed a parking brake job done that I couldn't handle myself, and my mechanic is out for the…read moremonth... Oshea is the only place in Cortland that anyone would recommend. The owner was very nice and all the techs were knowledgeable. They also provided a loaner car since the job took longer than working hours the day of. The cost is a little steep on parts and labor is about the same if not better than anywhere in the area. The only reason I didn't give a perfect review is because I bought OEM parts thinking I could do the job myself and they would not use customer provided parts I had already bought. So the job took an extra day for their parts to ship and I have to return the parts I bought. The upside to this is they back their parts with a year or 12000 mile guarantee. That aside, I am glad I took my truck there and I would do it again if such a situation arises again. I would recommend them to anyone.

Honest, competent and affordable. Came for an alignment and left completely satisfied.read more

Jason the shop foreman is knowledgeable, professional and willing to take the time with you to get…read morethe job done right.

I just recently bought a car from Action Auto. From the time I stepped onto the lot until I drove…read moremy car away a week later, it was the best car buying experience I have ever had. Friendly and knowledgeable about all their vehicles, Pat and Mike went above and beyond to help. From start to finish, from financing to a fair trade in value on my other car,to spending more than an hour explaining the features of the car. No pressure to buy what I didn't want. Just a good, honest dealership all the way around! I love my new car and highly recommend Action Auto to anyone looking to buy a new or used car! I'll definitely be back!

Thank you Mr.Tire on NY-13 in Cortland for being open on Memorial Day…read more Shout out to Mike and his team for working on the holiday, fitting us in and giving us a fair price. We'd been traveling and noticed an impact bulge in my tire and didn't want to take chances driving several more hours on it.

This shop/store is SO disorganized and unprofessional. The manager didn't know what was going on…read moreand they are SO SLOW doing a oil/filter change(it took them 2 hours to do it and they still screwed it up by not tightening up the oil pan plug). DO NOT GO HERE or the location on Clinton Ave or Monro.