I got a blowout on my way home from lake Ontario and since I didn't have a jack in my truck I had…read moremy car towed to Mavis in Rome NY. Super nice and friendly manager and staff who were a pleasure to deal with. No nonsense and no bullshit and even though they could have charged me whatever they wanted they swapped out my flat tire for my spare tire at no charge. Great experience.

I learned my lesson about Mavis Tires. We had 4 new tires put on the explorer in February. We had 1…read morereplaced in August when we got a flat. Today I went back to discuss the status of these tires. All 4 are shot. They have 21000 miles on them, but come on. I had purchased the extra warranty and they carry a 40000 manufacturer warranty that Mavis doesn't care about. Was told because I declined an alignment 3 times this year its my fault. I was there 3 times. Once for the tires (Feb). Didn't get the alignment since it didn't need it. The other 2 times were for the tire that went flat to be replaced.....they just swapped the flat tire off the rim and change it. And once for an exhaust leak that they couldn't (or wouldn't) even fix. Why would they ask (they DIDN'T) if i needed an alignment when they looked at my exhaust??? Its so they can check a box in order to deny coverage on a crappy set of tires that I paid $140 a piece for ( so I didn't really cheap out....) Never again will I spend a dime there!!!!! We went because it was convenient to work at the time and we needed the tires quickly...... Never again.....

My experiences have been great. Honest, reliably timely and upfront about what is wrong with your…read morevehicle. Great people to do business with! I know they'll do the right thing; may they stay in business forever. I highly recommend! Joanna Murphy

Very friendly service. Went for inspection. They found right rear wheel bearing bad. They quoted a…read moreprice and even though it took way longer to replace as the bearing was stuck on, they completed the job and only charged me the quoted price. Would recommend them for all vehicle maintenance

very friendly . had my tires in stock and I did not wait…read morelong for the services . great prices as well

GO SOMEWHERE ELSE. They lost one of my tires and gave me a…read morerandom one hoping I wouldn't notice. Now I have to buy all new tires. And they refuse to refund me. Exact words you'll get if they mess ur car up is "we are unwilling to refund you" Good luck

TP of the most honest manager I have ever had to deal with. I go there for everything. No…read morepressure no hassle car maintence.

A friend recommend this tire service company as a great place to go to get your tire repaired…read more Unfortunately, they were not able to fix the tire which was a bummer as I just got tires less than a year ago, but they were able to order and install my tire quickly. They communicated with us throughout the process. The best part was the warm caring family that runs this tire store and the time they took to talk to us. This tire store has been around for quite awhile (70's) which makes it a quintessential store to frequent if you are in need of tires or a tire repair. Tires are fairly priced though I wish I saw their online coupon before I picked my car up. Highly Recommend this tire service center !!!

Terrible business model!…read more I came in looking for a repair on a tire from a screw in it on a Friday afternoon at about 4:15. While all information both online and on their front door says they're open until 5, I was told that all the techs had left for the day at 4. This has been their hours since COVID. I said that they should consider updating their hours, but he didn't seem to care. No apology, no sense of wanting to help...nothing. I asked if there was anything that he could do since I really needed the tire repaired and he said, "No, my guys are gone and the compressors are all off". I replied I would pay extra or even double but he wasn't interested in my business. It's a good thing because I will NEVER use them in the future. That lack of clearly communicated hours, both digitally and on their front door, the lack of common courtesy, and what I perceived to be a dismissive attitude all made for a terrible experience. I would warn people not to use Pat's since they seem to have little or zero regard for potential clients. A lack of quality customer service is always a pet peeve of mine, but not being respected is even worse! My advice - AVOID AT ALL COST!!!

If your in Rome and need a mechanic , this place is great .. First time here but he was honest ,…read morevery fast and was the best price of 4 I called .. Great place .. I'll absolutely be back

Convenient location in Rome. I've been coming here for about 4 yrs consistently, commuting from…read moreabout an hour away. From brake, mufflers to tires I try to stick with the same place. This last interaction came down to these guys righting a wrong. Without giving details, I will just say the manager did everything possible to make me feel important to them. He went above and beyond with his service. In the end, he made everything feel right. I will be continuing my business with them for years to come. Thanks to good people.

My mother went here for an inspection. She had a headlight out so she had them replace the bulbs…read more They charged her $200 for two light bulbs. I went and checked her car to see what $200 light bulbs looked like. To my surprise, they left the packaging for the bulbs in the engine compartment. While this is a major fire hazard, it allowed me to determine the price of the the bulbs they installed. Turns out, the bulbs they installed retail for about $30 each. When I confronted them about it, they said they don't set the prices. However, on the bill they listed the bulbs as "misc service" which means they can type in any amount they want to. So they did set the price and refused to refund even part of her money. Stay away from this place. The new management will rob you and take advantage of you in a second.