Predatory upsell at Signal Ave location: Refused single spark plug fix on my stranded 19-year-old…read moredaughter's car Review (1-star): This is a serious warning for parents, students, and anyone driving in/around Albuquerque--especially near UNM or the northeast heights area. My 19-year-old daughter was on her way from Farmington to the University of New Mexico when her check-engine light began flashing early one morning. She pulled over safely about 30 miles from campus--alone, scared, and hours from home. I called Brown's Automotive Experts and spoke with a man named Chris (at the 6401 Signal Ave NE / Far Northeast Heights location). Chris mentioned he has four daughters of his own and assured me he would "take care of her." That reassurance meant a lot in the moment. He called back with the diagnosis: one cracked spark plug causing the misfire. He then immediately recommended replacing all spark plugs plus a fuel-injection service--totaling $1,800. I asked for the price to replace just the spark plugs; he quoted $1,300. I explained we couldn't afford that and requested they replace only the one cracked plug so she could safely reach school and we could plan the rest later. Chris refused. The shop would not do a single spark-plug replacement. It was pay $1,300 for the full set or just the diagnostic fee--and they'd send her back on the road with the flashing light and misfire still active. They were ready to release a teenage driver with a known engine issue rather than perform the minimal, diagnosed repair. This felt like blatant upselling that took advantage of her vulnerability and my concern as a parent 150+ miles away. I've never posted a review this strongly, but I won't stay silent when a business exploits a young woman's roadside emergency to push unnecessary $1,300-$1,800 services. If you have college kids, teenage drivers, or travel through Albuquerque's northeast side, avoid Brown's Automotive Experts - Far Northeast Heights (6401 Signal Ave NE). Choose a shop that does honest, needed repairs without holding safety hostage. Brown's Automotive Experts - Far Northeast Heights 6401 Signal Ave NE, Albuquerque, NM 87113 Phone: (505) 857-0868 You've lost any future business from our family--and I hope others see this before they're in a similar spot.

took my 2003 ford ranger 4x4 in to re due all underneath of truck. that was making squeaking noise…read morefrom front back of truck. was in 3 days got call saying say done. All work was done timely at good price. cant forget the shuttle service from shop to house.

Very delighted with service!!! Family owned shop, fast friendly, explained work needing done, and…read moregiving me a choice as to how it could be accomplished, and their recommendations on how it should be done, to save money down the road! Wise I like that. My job was fairly straightforward, but they were also interested in how doing it the right way, would save $$$ later on. Another plus is that they specialize in Toyotas, though they'll work on pretty much everything. Clean shop, and they went an extra mile for me, which is very much appreciated!!! Like a family run restaurant, they take pride in doing it right the first time. This was the first time I've used this shop, and can't thank them enough. It important that we keep our vehicle in top shape, as it's done it's job never leaving us stranded! Thank You Mitsy and Auto Tech!

By far, the absolute best repair shop I have ever been to, and I've been to dozens. My wife and I…read moreboth have owned old Toyotas and although these old rigs are generally pretty reliable, sometimes they need service or repair. I've been to shops in Washington state, Idaho, Oregon, California, Nevada, Kansas, and Missouri for work on my old truck and none of them came close to being as knowledgeable, fast, fair, honest, and professional as Auto Tech. If you own a Toyota or Lexus and live anywhere near Albuquerque, you need to go to this shop for your service and repair work. These are the best folks in the business, I would trust and respect them more than some of my own family.

Taz Auto Repair still knocks it out of the park. I've been coming here for a while now and they…read morecontinue to deliver top-notch service every single visit. Honest, knowledgeable, and super easy to work with. They explain what's going on in plain English, don't upsell unnecessary repairs, and get the work done right the first time. Pricing is fair and the turnaround is always quicker than expected. It's rare to find a shop you can actually trust, but Taz Auto Repair has earned that trust again and again. Highly recommend.

Would not take my subaru anywhere else. These guys really know what they're doing and have never…read moresteered me wrong. I have nothing but respect for this business!

Outstanding. They did a great job for a fair price!!!! I'll be going back in the future and it's…read moreclose to my house!

Really pleased with this shop. My fiancé and I each took our Tacomas in for 60,000 mile tune up…read more Rick was awesome, he knows his stuff, and he didn't try to price gouge us. The part of town is rough however, so be forewarned. Will not hesitate to take our trucks here in the future.

This is by far the best shop I've ever been to. The customer service is outstanding, and you'll…read morenever have to worry about whether or not the job will be done correctly. Can't recommend Advantage Automotive enough. Bring your car here, you won't be sorry.

We are from Ohio and my son is going to school in Albuquerque. His check engine light came on a…read morefew days ago. I called Advantage at the recommendation of a local auto parts store and spoke to James the owner. He was caring and made me feel comfortable as a parent especially being so far away. They got the car in the next day and took care of the issue promptly. They even came in $125 under the quoted estimate. Everyone was very friendly and treated my son with respect. I can't express the gratitude as a father who felt helpless a world away. You may not fully realize it but you were a blessing. Thank you! I highly recommend Advantage Automotive and will use them for all his future car care while in New Mexico.

If you are looking for an exceptional, honest, fair shop then this is it. The care and knowledge…read morethat goes behind their work is unheard of. He doesn't just take your vehicle and tack on a bunch of charges and "fixes". He speaks with you and breaks it down very simply and will find the best possible way to fix the problem without breaking your bank for unnecessary work. Would highly recommend too anyone and will continue to only bring my family's vehicles here from here on. Could not be more satisfied with the owner, Steve saccos attention to customer satisfaction and having a friendly personal touch is very nice

Steve Sacco runs his business like businesses should be run. He is extremely knowledgeable and…read moreknows his cars. He approaches every car and customer with a positive attitude and a desire to provide truly exceptional service. His pricing is fair. His work and the work of his mechanics is way above average. And aside form all of that, he is one of the nicest and most professional mechanics in the business. Sacco Automotive is absolutely the best auto repair shop in the city. When my 85 year old friend's key had broken off in the ignition, Steve and one of his mechanics, walked five blocks to the car to fix it in order for this elderly gentleman to avoid the tow charge! That is the kind of person Steve Sacco is, and it shows in everything he does. Sacco Automotive, really is the only place for honest, affordable, and exceptional auto repair.

My 12 year-old Mazda was starting to have a few problems and normal wear needing replacement parts…read more After being taken for a ride by a few unsavory auto repair shops in the area with ludicrous quotes, I was so glad to find Greg and his team. This is a very honest business that doesn't try to Price gouge (take it from someone who received many, many quotes). They did a fantastic job on rebuilding my suspension, replacing my CV axles, and putting in new front and rear brakes, among other work. Seriously, I couldn't believe the night and day difference before and after I had the work done. It was like I was driving a new car. They officially have a customer for life (or at least, as long as I'll be in Albuquerque). I highly recommend them for your auto servicing needs.

I'm not sure where those other ratings came from. My experience was awful. They turned a $700 job…read moreinto a $2200 bill, and the next morning, I got a check engine light. The owner gave me a bunch of sensor double-talk and told me that it was fine when it left, and I would be charged full price for repairs. I licked my wounds and went to another mechanic. Turns out that his mechanics didn't replace a vacuum hose. It was sitting on top of the engine.

************** A…read morereally poor experience ... that's as clear, direct and honest as I can be. A shop with 13 reviews, and 15 disallowed reviews by the Yelp team is an indication certain reviews don't meet the Yelp standard. Read the disallowed reviews and you'll find often fictional reviews by supposed reviewers who have "1" total review (and they'll be reviews about how wonderful XYZ business is, like Silver Star Auto Haus) My experience started with three phone calls and two emails over 1.5 hours - because the phone message says "your party is BUSY, Please call back" Not a good sign, and the first indication of an arrogant culture at the business. Then the quote for Brakes and an oil change on our 2020 MB 450 GLS + our MB Airstream Sprinter Van 3500 Dual Wheel. Both quotes were within 10% of the ABQ MB dealer and you know what, when I'm in the middle of Texas or Kansas, the MB dealer will help me re-fix or deal with a repair problem from one of their shops. Not a chance if I do business with SilverStar Auto Haus. 10% price difference means nothing to me especially when considering it's not really 10% when you look at "shop supplies charge" or phony penalty which they call "credit card convenience charge" ... what an insult to any customer's intelligence. CREDIT CARD PENALTY FEE - 4% This shop prefers cash - don't we all SilverStar, wouldn't we all like to receive our wages in CASH. So Silver Star will Penalize you, if you dare utilize an acceptable payment method like, ohhh say maybe a credit card ... 4% ... Yes, that's right 4% ... so I get to pay $136 sales tax and a $72 penalty to SS Auto Haus for using my credit card. The 10% they supposedly saved me here, just turned into a measly 6% ... and you know what? I'd rather have Mercedes corporate stick behind me for warranty anyplace in North America. I'd rather have a Mercedes Service history than a Silver Star Auto Haus Albuquerque service history at resale. I'd rather have Genuine Mercedes Parts used in my MB vehicles than Auto Zone "on-sale" parts. And most of all - I'd rather do business with a reputable shop / organization and honest reputable people rather than pretenders who in the "fine print" are Gouging" their clients with a 4% Penalty the shop benefits from. Sure you got a shiny epoxy floor which looks professional, but it's obvious they you run their business with questionable business practices. An auto shop requires a mutually trusting relationship between the business and consumer. To me, this shop doesn't come close to meeting the minimum bar. Summary: RATES are fairly close to the Mercedes dealer pricing ... and not that great, yelp reviews/online reviews which may or may not be legitimate... A 4% penalty, utilizing a credit card (because they want cash... Don't we all?)... And parts, which may not always be genuine Mercedes parts. No service network to help you out if you're on an extended trip. I found the ABQ Mercedes dealer willing to be competitive with their pricing, offering additional discounts if you ask... And was referred by ABQ MB to their " service specials" online, which further reduce oil change and repair costs. I'm not necessarily saying you should do business with the ABQ Mercedes dealer, but what I am saying is there are lotta reasons "not to" do business with the shop.

I finally found a place where the service is truly impeccable! I highly recommend this shop. They…read moreare very thorough and provide detailed inspection reports with pictures, which I found incredibly helpful. The staff is exceptionally friendly, shop is VERY clean! Their pricing is reasonable and worth every penny. They managed to correct the mess caused by a previous shop (see my earlier reviews), and I couldn't be more impressed. This is now the ONLY place I will trust to have a Mercedes mechanic work on my vehicle. Thank you for the honest work done!