Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

Five star service for sure! I can't recommend Marlon and his team enough for the quick turn they…read moreprovided on our 2013 FJ Cruiser. We dropped the truck off on Thursday the day after Christmas and had the truck back by Friday. I expected a costly, drawn out repair as we had several codes identified in our app. Surprisingly enough, they quickly pinned the issue, ordered the part, made sure the codes all cleared, and were mindful of costs. They were up front and transparent during the process. Definitely honest and stand behind their work. Here is to Bronson and Marlon for bringing our FJ back to life. Thank you! Thank you!

Michael and the crew recently completed a great job on my niece's very-high-mileage Sierra pickup…read more I had the disadvantage of communicating with Michael from afar (I'm in CA) but he made the interaction very easy. I feel quite lucky because I found ARC Automotive via a simple web search. The truck was running very poorly when my niece brought it in. The original diagnosis was accurate and I felt comfortable with the additional items he found, once the engine was apart. Michael also suggested items (e.g., timing chain) that could be done without additional labor, just parts. Very happy with the process, nice to know a good shop in the area should my niece need additional work. I'm also comfortable with the online invoicing service they use (SquareUp)

Terrible customer service, poor quality work, and no communication. I won't be bringing any of my…read morevehicles back to this location. I don't trust them. Edited to add that i emailed the contact provided below and have received nothing in return. Seems like their corporate customer service is also terrible.

Ray was excellent we had a flat and needed to get on the road immediately he got us in quick and…read moreefficient. Great customer service all around thank you.

I have known Jessie (the mgr) for a long time. I have followed him from big o to big o. He has…read morealways been truthful and honest with me and my family. If you want tires you get tires. No added charges or up grades without Jess calling for your approval. He will give you an estimate on the work to be done and in the end your bill will match up with his estimate. The one thing I like about Jess is that he always surrounds himself with some very knowledgeable techs. Not only are they knowledgeable they also can tell a pretty good joke or two.

I won't go anywhere else!!! Prompt, professional, friendly, and helpful. I drive past numerous…read moreother tire stores to go to this Big O!!!

Esai Marrujo went out of this way. Helping me adding my coolant to my car and he also help me to…read moreopen my car and gave me instructions. He's an amazing person. And you guys should fire more people like him. He deserve the world. Thank you Esa!! I live in Albuqrque. But coming to this location today. Was the best experience ever. Thank you!!

3.5/5 stars This is a bit above your average auto store. It…read moreis available in most towns so I tend to go here more often than, say, a Napa. 2.5/5 We were looking for inverters and cigarette plug adapters. They had some but we weren't thrilled with them so we decided to wait. Service was great though. Gabriel was very helpful when we called to check on inverters. He checked and answered all of our questions and was very pleasant. He adds one more star alone. I would go back if I was in town but it isn't my top choice.

Friendly service and quick response. Never had a bad experience here. Recommend to anyone who is in…read morethe area.

Usually the people are are pretty cool and good at their jobs. Today I had an oil change scheduled…read morefor 10:30. 11:00 I notice my car has been moved but nothing from the people at the desk and I figure they will be getting to it. Fast forward to 12:30 and my car is in the same spot. I finally ask the sonso at the front desk what's going on do I need to reschedule and he goes "oh uhhh it's done". So my car was done for a freak hour and a half and I received no communication?? Also in the time I was there there was one guy in the waiting area for the first hour and then one elderly lady for the second hour. So it's not like it was a bustling waiting area.

Thank you, thank you, thank you so much for fixing the issue my car was having for a few years now…read moreand other automotive shops in town couldn't figure out. I felt like the service here was honest, genuine, and I payed less than what I was expecting. Any other car issues I'm having in the future, I'll know where to go.

They have been in business for decades for a reason! Extremely trustworthy, honest and great at…read morecommunication every step of the way! I will never take my car anywhere else but here.

I gotta say I was so impressed by the customer service during this who EPIDEMIC this world is going…read morethrough. I was driving from ABQ NM where I stay to go pick up a hutch from Bernalillo. As I was driving my wiper flew off so I needed another one cause the Slish snow and rain we had yesterday. I went into the store and was greeted with an honest customer service smile I told him what I needed and he got it for me the wipes. I was also telling hin that my check engine light came on and he was quick to say that we can check it. I was kinda hesitant cause FEAR KILLS and all the other Automotive places similar to Auto Zone said they couldn't because they had to come to my car and didnt want to get exposed. I told him I'm healed and a hedge of protection covers me in Jesus Name. We went to the truck he checked the codes and told me that they were store codes that my engine was running lean. We went back in and we were chatting saying these trucks are solid good ones. He told me I got a good truck. The phone rang and he answered the phone with such confidence and servant tude and then he said My name is DeAndre, how can I help you. I laughed cause that's the same name I have and we spelled it the same way. I took this to heart cause I had an honest person tell me the truth about the issues of my transportation he took the time to help me understand and see what it is that I need to do to get my truck back to the level she once was. I do appreciate it at yall store wish u were closer rather then the ones around ABQ they service sucks ballz!

I had a very disappointing experience at this AutoZone. I asked for parts, and the employee rudely…read morestated he didn't have time to assist me. As I asked questions, his attitude became increasingly disrespectful and unprofessional. When I requested his name, he refused and responded in an inappropriate manner. His name is Bryan. Customer service and professionalism should be a priority in any retail business. Employees with rude, disrespectful, and unprofessional attitudes should not be working in customer service or retail positions. Based on this experience, I would recommend visiting a different location.

After a different shop failed to fix my F-150 radiator shutter issue, these guys fixed it as if it…read morewere no big deal. I've since done 100K mile maintenance and a couple other things. They are great: competent, straight forward, and don't play games with scheduling. I highly recommend. I love that they don't pay too much rent on central. I see trucks and jeeps there obviously owned by people who care about their rigs, which is another good indicator. Good from my point of view. If you'd avoid a diner that has an old pick-up vibe, maybe take your Subaru to Rio-Rancho and those of us with 35's will keep this shop busy and greatly appreciated.

They were able to make time for us as our car A/C went out on our way home to Arizona…read more Within two hours we were on the road with cold A/C working.