Quick friendly service. Makes my life easy! I've been a regular for a while, these guys are…read moreconsistent.

I was ripped off at this business. There are many places to get your oil changed. I had a coupon. I…read moream a senior woman, I asked for the best coupon offer. It should have been under $75 for a synthetic oil change for my car. They did not tell me they were giving me a more expensive grade of oil and charged me over $100 and claimed they were giving me the best discount. They did not tell me they didn't have the less expensive oil so I could choose to go somewhere else.

Decided to stop here for an oil change versus going to the dealership. Let me say the gentlemen who…read morework here were super nice!! Very open and upfront, show you everything, really nice!!! My only concern was it is a little pricey. If you are in a hurry and need a good fast change, great place to stop!!! If you're a little more frugal, keep your eyes for coupons.

Took my escape last evening for a check on all the fluids. Was greeted by Cowley and Ray. Even…read morethough I was not purchasing a service as this was a fluid check at no charge I was still treated with extreme kindness and professionalism. I have my oil changes done at Take 5 and in between services I like to get the fluids checked. I have always been treated as if I am having a service and paying even though my fluid check is at no charge. Ray went through an entire check an noticed the old filter could be tightened some and did so. The care I was given by Ray and Cowley is unprecedented. I take all my vehicles to Rio Rancho take 5. You should too.

This is a great Jiffy Lube location. The team is helpful and not pushy, they work fast, and their…read moresnacks are always filled. I really like this Jiffy Lube - and they have good deals regularly on basic services often.

went in for an oil change, expected the service was done properly but after driving my vehicle to…read moreand from Santa Fe I got an oil level low service light. I was forced to stop and buy oil for my vehicle on my way back to Albuquerque from Santa Fe. As I'm opening my hood I realize a hood strut is no longer attached to my car and my hood will not stay open without someone holding it. this was not a problem before going to Jiffy Lube. I contacted the manager and explained what had happened. He seemed extremely apologetic and understanding over the phone and offered to resolve the issue in person by bringing over my vehicle to check the oil levels, replace the strut and give me a refund for the improper oil change that was done. I agreed and the following day I drove 20mi and 27min away from my home to get this matter resolved. the manager was not at the shop as he stated he would be so I was forced to speak with another employee about the problems. although another employee overheard the manager stating he would do everything to fix it, the employee I was speaking to explains that he cannot refund me or fix the hood strut. they stated due to camera footage they have "evidence" that the oil change was done properly and nobody damaged the hood strut. This is frustrating after being told the matter would be resolved over the phone and driving back to the location for absolutely no reason. After putting the right amount of oil MYSELF the light for low oil has not come on and I've had no issues with my oil levels. I believe I am still owed a refund and fixed hood strut but I refuse to argue with incompetent employees who accuse me of lying and my car having "malfunctions" that never existed before bringing it to their business.

I had a coupon for $26 off that I found on line. Basically then the cabin air filter was free with…read morethis advantage. The service was quick and friendly. There was no wait. I will be back again in 4000 miles. Thanks guys. Plus they had a popcorn machine with free popcorn. Unfortunately, the soda machine was out of order. It was a comfortable wait in the lounge watching TV about life at this university in India. I learned new stuff today.

Came in today for an oil change. I love that the service was fast. I appreciate the way the…read moreemployees give you detail instruction on what you have to do next because it was a busy day with a lot of customers and the shop had control of everything. They offered to clean our windows and did a nice job. This location is clean and organized. I found out there is new management here and wow! I'm shocked at the difference from my last visit we had here. The manager Devante made sure we were happy with our service before we left in our vehicle. I appreciate that they took time to make sure we left the shop satisfied. I definitely recommend this place after the service we experienced today.

I have known Jessie (the mgr) for a long time. I have followed him from big o to big o. He has…read morealways been truthful and honest with me and my family. If you want tires you get tires. No added charges or up grades without Jess calling for your approval. He will give you an estimate on the work to be done and in the end your bill will match up with his estimate. The one thing I like about Jess is that he always surrounds himself with some very knowledgeable techs. Not only are they knowledgeable they also can tell a pretty good joke or two.

I won't go anywhere else!!! Prompt, professional, friendly, and helpful. I drive past numerous…read moreother tire stores to go to this Big O!!!

Terrible customer service, poor quality work, and no communication. I won't be bringing any of my…read morevehicles back to this location. I don't trust them. Edited to add that i emailed the contact provided below and have received nothing in return. Seems like their corporate customer service is also terrible.

Ray was excellent we had a flat and needed to get on the road immediately he got us in quick and…read moreefficient. Great customer service all around thank you.

WARNING!!! Bad attitudes bad service!!! The 3.5 stars…read morereviews should tell you everything! THIS IS YOUR WARNING! One star just because it's required

Was shocked at how rude they were when we came in! Asked if they could fix a flat and he said no…read more Just no. Nothing else. Sorry if you had a bad day, tired, whatever but I can assure you we will not be back

Good guys that helped me out of a jam! Didn't know anyone in town and had a huge piece of metal in…read morea tire, late on the Friday before Memorial Day. AutoDoc took care of me and made sure it was fixed properly. Timing was bad for a flat, and they pulled it out and made it a win. Thank you!

Incredibly rude front desk person. After having a 5 minute conversation about the problem I had and…read morethe tests they could run, the guy said they would also do an oil change which I didn't need. When I explained I didn't need the oil change, he asked why I was even there as if the last 5 minutes never occurred? Then he told me "don't look confused, idk why you're here" before handing my keys back. It was such an odd and aggression experience - I won't be back.

Was in Albuquerque when the car said it needed an oil change. Pretty adamant it was. So we searched…read moreYelp for the nearest Valvoline. We go to Valvoline at home. Quick and efficient even without an appointment. Never even got out of my car. Just needed the oil change but they offer other fluid changes, windshield wiper replacement and air filter change. The synthetic oil is more expensive than standard oil but apparently it is recommended for newer cars and does last longer. A quick stop on vacation that didn't disrupt our plans. Good job!

GO AGAIN: Excellent service, quick, professional. Gave me confidence in their work. Only took 15…read moreminutes.

Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.