I have gone to petsmart multiple times and haven't had an issue up until now…read more I took my dog in to get a slight haircut and cleaning and showed a picture of what I wanted (same thing as always) and was ensured that was what was going to be done. Upon picking up my dog, I immediately noticed she was shaved completely.... obviously FAR from what I had asked for and I mentioned that I was not happy to which I was immediately dismissed and told "she was matted so we shaved her". My dog was not matted, never has been as I wash and brush her once a week... even then, shaving her was never discussed. When I started to talk to a manager I was immediately asked "was she matted" rather than a slight concern. I have attached the pictures of how she looked before, the reference picture of what I wanted, and how my dog looks currently.

We've taken our goldendoodle here multiple times, usually with good results. This last time we…read morefound a serious razor burn behind his ear (the burn left a blood sore) and a 2" burn on the underside of his tail. What's more disturbing was that I specifically told them to be gentle around his anal area and not to trim too short, this has been an issue in the past. Never again!!

Kristie P did such a great job grooming our Kash. This is exactly what we asked for. I'd suggest…read moreher for your pups next groom appointment. Thank you so much Kristie.

I'm sorry to report we will no longer be shopping at this location for our pet needs. We recently…read morevisited the store to get some catfish for our tropical aquarium and were truly disgusted by the condition of their aquariums. All of them were loaded with algae (you could hardly see in some) and pest snails. I saw multiple tanks with dead fish that needed to be removed. I feel compelled to write this review on behalf of those poor fish. Have some pride in your workplace and clean it up!

Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

Always A CUT ABOVE the rest!! Can't really say enough good…read morethings about this Dog Grooming facility. My pets come out happy and absolutely beautiful... I have been using Abbi's for 15 years. Sadly, several of my dogs have lived their wonderful lives and passed away... but they have always looked their best and come away from this shop happy and glowing (smelling so fresh) I LOVE ABBI'S!!

They were great. My dog looked and smelled great! Great pricing. Very friendly. And they took good…read morecare of my dog who has anxiety and joint pain. Way worth the drive.

I brought my 58 lbs standard poodle here for a face, feet, and sanitary trim. The check-in was…read moreseamless since I could text a photo of her vaccine records beforehand. They have a dedicated parking lot, though it is a bit tight. Inside, the shop felt very calm and the dogs seemed relaxed. The grooming quality was excellent, and her clean poodle feet looked perfect. However, the price is steep. The service itself was $165, and the total came to $198 with a tip, which is a very high cost for just a trim on a dog her size. The only real problem was communication regarding the timeline. My estimated pickup was 12:30 PM, but after waiting 30 minutes with no word, I had to call them at 1:00 PM for an update. The woman on the phone was very hospitable and concerned, letting me know the groomer was brushing out some matting and that she would be ready at 1:30 PM. Even though I got a text at 1:30 PM saying she was ready, when I arrived she was still on the table being worked on for a quick teeth cleaning that took about 2 minutes. The final look is excellent and the staff is friendly, but the high cost and the timing delays make it hard to give five stars.

My dog only takes to Wags to Riches. I only take her there now. Tried Pet Smart and they called me…read moreto get her not more than 15min of me leaving. They don't have the experience to handle a dig that is afraid. So I will always take her here. Friendly groomers.

Fabulous care for my Border Collie during our visit. I appreciate everyone on the very able staff.read more

Absolutely love Dogtopia!! The staff and management are…read moresuper friendly. They always make sure my dog is well cared for and gets lots of playtime. The facility is clean and my dog is always happy to go there :)

A very friendly greeting when we arrived. Asked if I was happy with the last haircut and I let them…read moreknow we were. Great they said, we will do the exact same. They sure did I picked her up and my dog Ruby looked perfect. She smelled great and was happy..

Always available to take care of my fur baby. Easy to schedule appointments. Close to home.read more

We've been bringing our beloved 6-year-old Goldendoodle to Grooming by Susie for about five years,…read moreand they've been consistently wonderful. If you have a doodle, you know the coat can be a lot to manage. My doodle has a pretty curly coat, so having a careful, experienced groomer really matters. Susie (the owner) and her team always do a great job with her. I try to stay on top of brushing at home, but sometimes she gets into mud or water and I don't dry and comb her as well as I should... so she occasionally shows up a little matted. Susie and her team are always kind about it and get her looking great again. I also really appreciate that they communicate, like when they've called to let me know she was more matted than expected and that they might need a little more time to take her coat a bit shorter than planned. The biggest sign that this is a place that truly cares about dogs: my doodle is excited to go. As soon as we park and I open the car door, she pulls me straight to the shop door. No hesitation at all. Everyone here clearly knows and loves dogs, and it shows in how comfortable my doodle is there. After five years of bringing her here, I wouldn't take her anywhere else. My little love bug always comes home looking fantastic and happy. The photo I added here is post-zoomies shortly after we got home from grooming this afternoon. If you're looking for a groomer who understands doodle coats and genuinely cares about the dogs they work with, Grooming by Susie is the place.

I just wanna say to Julia who works at Susie's grooming. You did an amazing job with Stevie and she…read moremisses having lunch with you. Thank you for taking care of my fur baby Stevie Lynn she misses you guys tell Lay hi and maybe later on if Felicia is busy and can't do Stevie Lynn then Julia can do Stevie Lynn and have lunch with her lol but you did do a good job and I'm sorry but if anyone needs a good groomer go to Susie's groomers and ask for Julia if Julia can't do you then call fashion FO paws and ask for Felicia

Honestly, I am pretty disappointed in my dogs grooming. A few weeks ago I brought my golden (Max)…read morein to have his paw pads shaved out. The groomer did a great job & was very friendly, so I scheduled an appointment for a full groom on 4/19. The staff & groomer were very friendly during check in & I was nervous bc my golden can be a little rambunctious (he's still very young) & has only been professionally groomed one other time at Petco. I asked them to "clean up his edges" & we discussed trimming and evening out the feathers on his legs, abdomen, tail & buttocks + nails/paw pad shave. I didn't really inspect him when I picked him up (why would I? He looked clean, fluffy, not injured & eager to leave so no need to do a full inspection right then & there) - but when I got home and took a closer look I'm very disappointed. They literally accidentally shaved a chunk of fur off his back, they didn't trim his tail or butt at all and the trim job on his abdomen/leg feathers is so sloppy and uneven! I included photos. I'm sad to say Petco did a better job than this and even I myself have done a better job trimming him at home. When I picked him up I asked them how he behaved & they said that he was good/no issues, so not sure why this haircut happened (I'd understand an uneven haircut or a chunk of fur missing if he had been a nightmare and not cooperating but I was told he was a total sweetheart). For what I paid I'd expect at least even cutting & not a chunk of his fur missing. The fur on his chest was evenly trimmed & his paw pads/nails looked nice so at least there is that. I don't like writing negative reviews, especially when staff is friendly & I otherwise had a good experience - but really this haircut is so bad/uneven/they don't even trim half the areas I asked - for $150 (with tip) I feel cheated.

Took our dog Bear here just to do a quick nail trim while I had to go run errands in the area. They…read moredid a great job with our dog Bear. The shop is super cute With all the dog treats and the different designs. They have everything from fresh dog food, dry dog food, specially needs dog food, plus raw hide treats, clothing, leashes and collars too. Came back the day before Labour Day about 11am to drop our dog off for a full groom. The lovely Maddie did our dog's nails last time and this time she was grooming him. It was nice he was someone he was familiar with. As soon as he was ready they texted us to pick him. He came out looking so amazing and smelling good. And what a cute bandana he got from them. We love the staff here they're super nice. We will definitely be back again with Sir Bear. We definitely highly recommend this place for all the dog lover