I've been a longtime customer, and I arrived literally 1 minute late. The door was shut in my face, and when I tried to explain, the employee who I believe said his name was Shane responded, "I don't care." That level of customer service was extremely disappointing and not what I expect as a loyal customer. read more

Tan Bella - It shows they close at 6 but they ended up closing 15 minutes earlier - Spray Tanning Near Me - San Francisco, California

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Destiny was awesome!! She made me feel welcome, and took care of all the details of my service request with grace and professionalism. All of the team at the counter were very helpful and had great smiles! The atmosphere is always very pleasant. Lastly but just as important, I need a little help from customer service, and they did not disappoint! They went above and beyond! Thank all of you for the wonderful experience. I highly recommend Tan Bella San Francisco read more

Thank You's are to be given to the entire staff of Tan Bella at 2193 Market St.!!! Hats Off to (in no particular order) Jess, Tasha, Destiny, Angel, Shane, Naomi, Fenix, and Rob...the front counter team who always greet me with a smile and provide me with professional customer service every time I come in for my..."Nine Minute Desert Get Away"!!! I can have a hectic day but I always leave with a smile on my face plus I feel relaxed and happy when I leave this fine establishment. Note to my Yelp community...a tan always makes clothing look better on your body...so treat yourself to a tanning session at Tan Bella on Market Street...you'll be happy and looks Sexy!!! read more

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This place and its staff are amazing! The owners are kind, managers and employees are selfless and so kind. Love this place!

First time ever using a tanning salon. Needed some color before a last min trip. Staff were very helpful and friendly and helped me feel comfortable. Everything is clean and easy to use. Parking is rough but to be expected. Tan lasted the whole week and I'll be back again read more

Had an amazing first spray tan experience here at Tan Bella. I called the morning of and was able to make a same day appointment at 4pm. The lady at the counter was super helpful in describing the difference between spray tan and UV tanning to me as well as helping me pick my color and walk through the entire process. The entire spray tan took less than an hour, everything was super clean. I got the Buy One Get One deal of $50 for 2 spray tans so I will defiantly be coming back for my 2nd one! read more

Tan Bella - Spray Tanning Near Me - San Francisco, California

They were responsive and flexible and I've loved my 2 spray tans I got here! Felt so beautiful and a good tan is slimming too!

Went in here for a spray tan with my best friend, price stated on the website was significantly lower than anything they offered which we asked the front desk worker about and she immediately got snippy. She then proceeded to give my best friend a door that didn't lock even though there was MANY other open rooms, after being told she told my best friend to just put a stool in front of the door. She also told us to not rub in the barrier cream which left us splotchy. Only real reason I'm writing this is because both of us work in customer service and have never even heard a costumer be talked the way we were. Though we did call the San Rafael location to inquire about the prices and such and the manger there was very lovely, and made up for the shitty experience. read more

Tan Bella was such a beginner friendly experience. Everyone at the front desk is very sweet and helpful especially for first timers. They took the time to thoroughly explain process for before, during, and after appointment. They were all knowledgeable, informative, and kind. Besides the customer service, I have received great results from UV tanning. But I plan to go back to try spray tanning soon! read more

The whole staff at Tan Bella in the Castro are amazing! I always feel welcome and everyone always seems happy too. The rooms are clean and bonus points it's dog friendly! Highly recommend! read more

Seriously take advertising in the website. Total fraudsters to do this. Very misleading and they've been warned about this and still won't change it! Website says: "Package Deals From $20 / session All UV, Spray and Red light." So you would assume Spray tan from $20"? Right? But NO! When you get there they say "oh no, dark spray is $50 per session and if you want extended and primer that's another $10-$20" Completely unacceptable that they list $20 er session noting "All UV, Spray and Red light." They are either dumb and illiterate or they are fraudsters purposely misleading with false pricing - I think they're the latter. Although it's up for debate speaking with them. read more

Tan Bella - Pricing - Spray Tanning Near Me - San Francisco, California

My tan was great and didn't give me any irritation. Lasted a long time. Service was friendly and quick. Only hard part was parking but I just looped block twice. Love all the amenities here read more

Love this location. Staff was so friendly and helpful. They never rush you and your appointment time is always on time. No waiting ever.

CUSTOMER SERVICE!!! I had the pleasure of working with Claudia. She is welcoming, attentive, pleasant to interact with, has a great sense of humor and exudes professionalism.. The place is clean and organized. All of the staff are knowledgeable, pleasant and focused on my needs. read more

Very professional staff and best tanning salon in the city. Even if you are late for your reservation, and trust me they are always busy, they will try to find you another spot as sooner possible. Highly recommend! read more

For a city that doesn't have a lot of tanning options, Tan Bella is exactly the kind of place you'd want as your only real option. The space is trendy, clean and actually has the feel of a salon. Each room is named after a different area of SF, and has complimentary stickers, eye protection, a robe, a towel and a jolly rancher. :) The staff treat their clients like old friends. You feel connected and taken care of. read more

Incredibly disappointed at the difficulty I had in making an appointment at Tan Bella today. When I made the effort (parking is not easy) to physically come into the Market Street location -- to check out the operation, I was told all systems were down. Fine, I then waited a few hours, and called that same location from home (no on line scheduling!) to make an appointment. I was put into the "queue", after speaking to a real person, for another 5+ minute for a "manager" bc only the manager could take "new clients". Fine (sorta), rather than getting the "manager", I then got the same receptionist back. She proceeded to tell me that they have 150 customers today; they are the "ONLY" tanning salon in the City (not true, and I told her); and, it might be best if I call their King Street location which has less traffic. I told the receptionist how very frustrated I was at this point -- and that either her employer was not hiring enough employees to handle the traffic, or she was not getting the instruction she needed to handle prospective new clients better. Fine (less sorta), again. I then call the King Street location, and the same receptionist (!) answers the different phone number for that location. At this point, she launches into how Tan Bella is overwhelmed and, in a nutshell, they don't tolerate prospective new customers becoming frustrated with them (she clearly recognized my voice, as I did hers). A truly disappointing situation. I do hope that this business gets its act together, as it seemed nice enough when I physically visited the reception area. The location (except for parking challenges) is great -- my neighborhood. Who doesn't want to get a decent (hopefully) spray tan in their own neighborhood? Obviously, I will explore other options for a tanning salon that can handle its prospective new customers in a more professional way. I do wish this operation the best of luck. I have never been in the business of giving a less than stellar review, but ........ this situation is what it is. I can only speak to, sadly, what I experienced. read more

Staff is friendly and welcoming. No attitude and no nonsense service. Signed up for 3-month red light therapy and have already seen improvement after a few visits. read more

Love the staff. Always a join to go here. It's like visiting friends. Always so happy to help you get great service. Very clean. Always happy walking out! read more

Please update your website! You are one of the only tanning salons in the city that offers bed tanning and not just spray. I checked both yelp and your website to make sure you were open and it says your Market street location is open Mondays until 8pm. I wanted to be sure before I drive across town that you were in fact open since most Yelp pages are rarely accurate these days and got an answering service that said they were closed due to staffing and to please call the SF location on Market. Assuming this was referring to the other location in the city I decided to make the trek. I arrived to find that the Market street location was in fact closed... I'm glad it took me 2 Uber rides to find that out... read more

I paid $60 for their darkest tan. It gave me the same results as a single application of sun tanning lotion. read more

Tan Bella - I paid $60 for their darkest tan. It gave me the same results as applying 1 day of dark tanning lotion. - Spray Tanning Near Me - San Francisco, California

This establishment is Bait and Switch at its finest. My husband signed up for a monthly unlimited tanning package after being told that I, as his spouse, could also be listed on/use the account on days he didn't go. That perk was why he did an unlimited monthly package in the first place. They even placed my name ON the account when he signed up. Last week, I had him go in and double check what I would need to do to use the account and the attendant working there confirmed FOR A SECOND TIME that I just needed to come in, give his name, and then give my name, because my name was already listed on the account. But when I tried to go in, the manager announced that they do not allow a spouse to use the account--despite the fact that, as it turns out, SHE was the very one to set up the joint account WITH MY NAME ON IT. This also seemed to be news to the other people working there who were standing there with a look of surprise. Then she tried to sign me for a separate account. When my husband got there to cancel the membership, the manager IMMEDIATELY knew why he was there and hemmed and hawed about how she must have been talking about something else when she signed him up - but couldn't quite explain why she listed my name on the account and told him I could use it. Nor could she explain why, when we checked last week, we were told the process by which I could use it. Needless to say, we have cancelled and this shady business will never get another penny from us. read more

I ABSOLUTELY LOVE THIS PLACE!!! Staff is incredible. Jess, Destiny, Feni, Rob, and DEFINITELY Naomi, Angel, Shane and VERY SPECIAL thank you to TASHA! She took the time to help me understand and develop a tan regime that worked and lasted! She is the best! Everything was always clean! This place is FIVE STARS!!!! read more

SUPER friendly staff and an incredible selection of tanning beds. They always answer their phone (you must book over the phone) and it's SO EASY. I love the vibe of this place. The tans are quick and efficient. In 6-10 minutes it's like you spent a day in the sun (and didn't burn!). :) Parking is surprisingly easy - I never had any issue parking just around the corner. Somehow there's always street parking available even though this part of the Castro is so busy. I love tucking away into my little tanning cocoon with loud music (that you can select) and zone out for a little bit and get a tan in the process. They have a very loyal customer base and I can see why - I always have a great experience here. Best tanning salon in SF, no debate. read more

This place is fantastic! I was expecting it to feel a little snooty but you can't judge a book by its cover. First Raya was amazing! Very friendly, knowledgeable and explained everything from the packages offered, the commitment I was making, to a good refresher on using the bed, because it's been almost 20 years since I've tanned. It has a fun vibe with the semi-club like ambiance but it's not obnoxious and it's very clean! I totally recommend this place! read more

this place is ran terribly it's really dirty and the staff doesn't seem like they even want to help anybody. They also billed me for three months while I was out of town and they gave me grief about paying me back referred me to a website that was down. FYI, I've been a customer since they opened and still got treated like dirt. read more

Well it's my first back after covid and I just can't tell you how much this place rocks!!!! I can never go anywhere else. I'm seriously addicted to Tan Bella!! You come in quick service, so frickin cute and polite and the price is on point!! 5 minutes guys!! It takes only 5 minutes!! Is so easy so fast and you are tanned when you leave!!! Just ask for the visible bronzer!! Hands down this is the place to go when you need that beautiful bronze glow instantly read more

The place is always clean and the staff are amazing. Jensen is super thoughtful each time when I get to check-in with her. I feel like going on a mini vacation each time I visit. I personally love level 4 the most. read more

Tan Bella - Spray Tanning Near Me - San Francisco, California

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Nope. Not air brush its a auto booth. Tan was uneven. Worst spray tan ive had and being pale ive had many.

I think Tan Bella needs to get their act together. Seeing the 5 star reviews of the past next to what is happening now, it definitely shows that maybe Tan Bella is having business problems, & is trying to balance it on their customers. I went when I was getting ready for a trip. The counter person was pretty clueless, & so I decided not buy a package. Glad I didn't. read more

This place is awesome. Great beds & clean. You will get a great tan here. Claudia is amazing! She is sooo knowledgeable and helpful too. She is THE best :) read more

Recently tanned here on a work trip. The front desk attendant was very kind and made the first-visit admin simple. They have a variety of beds and stand-ups, at different levels. My bed was clean, came with a towel and eye wear to borrow. Looking forward to going back when I am back in town! ps. Make sure you bring your ID for your first visit. read more

Had a great experience here, the staff is friendly and efficient. Jessica is super helpful and very sweet.

I have been going here for a few years now. Always excellent service. Love going here and indulging in a tan. I always book the level 5 stand up. Never disappointed. read more

The staff at Tan Bella are so friendly and helpful!! I've never had an issue getting an appointment.....knock on wood! They've recently remodeled and the space looks great! read more

Love all the staff, everyone is very friendly. I know this location has been struggling with staffing issues however they really do their best to stay positive and they are constantly cleaning and taking phone calls to assist customers. I got a package for a Europe trip last summer and loved it so much I keep coming back. Major props to everyone at the front desk for all the patience, kindness & fantastic energy! read more

Such incredible service, people, and tanning! There is truly no other place in San Francisco that can even compare with Tan Bella. First and foremost, every employee is SO kind and knows a lot about what bed/tanning service is best for you. They really spend the time to walk you through the steps and help you make the best decision for the outcomes you want. The variety of tanning beds they offer is unlike any other. They are very high tech, new, clean, and work like magic!! The price they charge for unlimited tanning in even some of their best beds is half the price of most other locations. Truly the place to go to if you're looking to get a beautiful tan for a vacation, wedding, or just to feel good! I highly recommend!! read more

Dear "Customer Service", I apologize. Yes, I was upset. I paid $287 for a series of tannings, and after two days and 5 phone calls trying to book an appointment went unanswered, and with no return phone calls, I dared to write an email to your "customer service " department. When I received an automated response saying it would be 5 to 7 days for you to get back to me I got pissed off, and emailed you back that somebody needs to get off their ass and take care of your customers. At no time did I have an "abusive" in person conversation with your employees. I am a retired CEO and I recognize your problem stems from the attitude of your management, not your just hired, untrained staff. Your response has been to refuse service and as yet, I have not had my $287 refunded. Yes. I am disgusted. Perhaps you need to climb down off your soap box and realize that 5 out of the last 6 reviews on Yelp have been 1 star, "NOT GOOD" ratings! read more

The folks who work here are always friendly no matter who is working. The beds are clean and well maintained. Rarely do I have to wait for my appointment. My one gripe is I wish the misting beds were fully stocked with the misting spray solution. On several occasions when I've used those beds specifically they've either been out of solution or spray out a miniscule amount. read more

I got my first spray tan here before going on a vacation a few months ago. It was a bit overwhelming to remember all the different positions/poses at first, but the manager, Claudia, explained everything very thoroughly and answered any questions I had with a smile and great attitude. It's now my go to spot before heading off for vacation! read more