i always get super anxious before my appointments, having had unpleasant experiences with other…read moreplaces. it's one of the reasons why i tend to postpone making appointments. but i'm so glad i took a chance with vision care center of hawaii in waipahu! the receptionist, staff, and dr. jenny nguyen, were all so lovely and friendly! the whole process was smooth, throughly explained, my questions met with eagerness, and i didn't feel rushed in any way. i'm happy to say i've finally found my forever place for my eye needs

If you were born local, this is NOT THE PLACE for you. Maybe military transplants will find this…read moreplace just fine, idk. Note that the years of positive reviews for this establishment are for *Dr. Chang* who is retiring and will not be here any longer, and are therefore void. The owner, Dr. Ramirez was rude, abrasive, and arrogant. I don't know how to describe her other than lacking in aloha. I asked a simple question to understand my condition and my options, and she went on a weird condescending rant telling me how shes the owner, how she's just doing what they did at her old places of work, etc. without ever giving me an actual answer to my question. It made me so uncomfortable that she couldn't give any medically-backed justification for my treatment plan and she instead got defensive and heated about nothing? I didn't even challenge her, just nicely asked to understand, and this for some reason seemed to trigger her. On top of the lack of medical advice and accountability as a medical provider, the attitude and snippiness in her tone was unnecessary and unwarranted. I left genuinely upset and confused as to why she reacted so unkindly when I asked a simple question. I will say the office staff are very kind and parking is always easy. But as patients we put a lot of blind trust into medical professionals and she immediately shattered my trust enough to never want to return. I have come to Vision Care Center for probably 30 years since I was a kid, but Dr. Ramirez was so unpleasant and uncomfortable that I feel disconnected from a practice I previously trusted for decades.

After not seeing a eye doctor for over 6 year I finally decided that it was time. Workers are…read morefriendly and got called in pretty quickly, my exam was actually quicker then I expected and ordered my (sigh) glasses. Will be going back in a couple months for contacts. They're located in Waikele shopping center between the old K-Mart and office max, lots of free parking right in front too.

Finding a competent and caring Optometrist that truly cares about the service they provide is hard…read moreto come by these days. Well, I believe I have found a diamond in the rough with Camie Nakagawa-Kakuda, O.D. at Eye Care Associates of Hawaii - Waikele. My previous Optometrist is nearing retirement and I was hoping to find one near my home. So I went online and researched extensively. Eye Care Associates of Hawaii - Waikele fit the bill for me. From my initial contact phone call to the day of my appointment, I was impressed by the efficiency & professionalism of all the team members I interfaced with. Everyone was incredibly cordial, answered all of my questions and they were ready to assist in everyway! As a result of the above, I highly recommend Eye Care Associates of Hawaii - Waikele, and particularly, Camie Nakagawa-Kakuda, O.D. Thank you again!

Great people work here very friendly and caring been coming here for years. Love the customer…read moreservice. Neal is good at what he does so are all the other staff. Joann, sue etc. Best eye Doctor EVER.

Dr. Kubo and his team are amazing! Very friendly and easy going! They have free wifi along with a…read morebathroom for patients. The waiting area is nice and clean! Best eye doctor I've been to.

I am so glad I found this place! The staff is amazing, especially the woman working the front desk…read more- very kind and helpful. They were able to take me in same day to examine my eye. I was seen and treated by Dr.Porter - she was very thorough and informative! Would definitely come here again for future eye care needs :) Also, price for an eye exam was significantly cheaper than the other optometry offices I called.

Stanley is reliable, and helpful. Office staff is professional, and Stanley really cares about his…read morestaff and clients. I can always count on Stanley!

Walking into (Year) 2020 with 20-20 vision!…read more Dr.Alonzo is the best in the eye game! I came in for my first eye exam, just a check up. Doesn't hurt to have it checked even though I don't have any issues. Yet secretly I kind of want glasses but I passed the exam.... had to be honest, I couldn't help it! It was a smooth process, from calling to schedule an appointment, to signing papers and getting the exam. I was still nervous though! I thought I had to get my eyes dilated and experience blurry vision, that's scary! But I guess I didn't need too.. The second reason I came was because I work with multiple computer screens at work, I wanted some blue light glasses. I had some pairs in my Amazon cart, but I just couldn't trust. Doc prescribed me, I tried on multiple frames, found the perfect frame and checked out. But now I have to wait patiently, gritting my teeth, for it to come in! I'm excited!

I would have given five stars to Dr. Alonzo but I would give zero star for his staff most…read moreespecially for Lyn. Lyn was very rude and unprofessional.I had the worst customer service experience from Lyn and the other staff as well. It was a scheduling issue so I requested for a call back from Dr. Alonzo but Lyn and the staff kept putting me on long hold and didn't even attempt to resolve the issue.

Dr. Matsumoto and his staff provides excellent care. They are very knowledgeable and you can tell…read morethey stay updated on the latest in eye care. The office has modern, state-of-the-art equipment, which made the exam quick and comprehensive. Most importantly, the doctor has a very caring and professional demeanor. Highly recommend!

Dr. Matsumoto provides the "quality" one seeks when one is seeking eye care…read more From intake to the different phases of the eye exam both Dr. Matsumoto and his staff provide courteous instructions/explanations. I seek Dr. Matsumoto's services because I trust him!

Been a year since my eye doctor recommended Hawaiian Eye Center for cataract surgery on my right…read moreeye. Everything went great. You do have to go to the Wahiawa clinic for the actual surgery, but I am 100% satisfied with the results. I can actually see without my glasses.. it's like magic! Dr. Rhee & staff were great. Definitely going back there when my left eye needs cataract surgery.

I was referred to this place since my ophthalmologist retired. The overall place is nice…read more Expect a long wait. Unorganized staff. Lost records. I had gone twice. The first time was a good experience we covered all concerns. Maybe because there was an intern observing I transferred all my records. The second visit was horrible. I had a long wait and nobody could find my lab, x-rays and other pertinent records which the doctor ordered during my first visit. I had to email them what I had after waiting an hour on the exam chair while they looked for them. The doctor didn't seem very concerned about the results and just recommended to get new glasses with the new prescription and didn't spend time on my other concerns. He kept leaving the exam room while the nurse looked for my files. If all you need is a new prescription, it serves its purpose. But if you have other concerns, you will have to advocate for yourself. I also asked for my file and never got it. The girls at the front desk made me wait for an answer on when I can get it while they talked about lunch. Overall experience? Very unprofessional practice. They need to train their staff better. Otherwise my new eyeglass prescription is very good but I still had to go to a specialist to assess my other concerns which I thought they were going to help me with.

Dr Tanaka and his staff exceeded all my expectations. It was my first time seeing an optometrist…read moreand he explained each step of the process with in a way I could understand. He made sure to ask if I had any questions and could tell he really cared about my health. If you're looking for an eye doctor, look no further! Dr Tanaka is extremely personable, knowledgeable, and provides compassionate care! Thank you Dr Tanaka!

After trying several eye doctors many years ago, I felt most satisfied with Dr.Niitani. She has…read morebeen my constant for over five years now. Her office is tiny, somewhat dated, but yet equipped with new machines. Parking is shared with other offices but has never been a problem. I can always count on her efficient staff with reminder calls and answering any billing questions promptly. What I appreciate the most is over the years, Dr.Niitani has always gave me options with different brands of contacts at different price points. She has never tried to up sale and has given me several trial contacts to make sure I got the best bang for my buck. I highly recommend her office to anyone looking for an optometrist.

Accurate prescriptions, great staff. Good interface with Costco Optical. What else can I say?read more

I recommend Dr. Takaki as he is very thorough and very helpful. Appointment was more than 15…read moreminutes, but every minute is worth it.

This is an overdue review. I had a pterygium removed (had it for years!) and Dr. McMann was great…read more His staff at Queen's West were awesome and always helpful. Jeannie, in particular, was great. Their ofice has a texting system as well so that's a great help. Dr. McMann is very patient and I never felt rushed. He explained things clearly and made sure that I understood! I would recommend Dr. McMann. Parking is free at Queen's West. Even the parking staff were nice!

The care we received was good. It's just the wait time. I thought the first appointment was just…read morethey got behind. We waited over 2 hours! Now today our appointment was for 3:00. I'm still in the waiting room at it is 4:45! It's horrible especially for the person giving the ride. I would give the procedure a 5. But I subtracted two pints for the outrageous wait time!!!!