Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

I had received an error message on one of my Noritz water heaters. Other service companies tried to…read morescare me into thousands of dollars worth of service, or were pushy and not considerate of my time. When I called The Water Heater Company, I spoke with someone immediately and he listened to my issue and then explained clearly what they would recommend. Their price was competitive, and they were able to get service done quickly. They serviced both of my tankless water heaters, and repaired one motor that was working over 100%. Shawn came on time, was courteous of the property and communicated to let me know where he was in the process and what to expect. Will definitely use again!

After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

Mario is very knowledgeable about plumbing and also an expert electrician. He explains things very…read moreclearly before starting the work, and do very quick clean work. I recommend him highly.

I have recently worked with Mario to diagnose and replace the valves for our wall-mount bathroom…read moresink faucet and to service our tankless water heater. The valve replacement was tricky as he had to access it through the other side of wall behind the faucet. Mario did a wonderful job! Throughout the process he communicated effectively, arrived promptly, and, most importantly completed the job efficiently, professionally and with minimal disruption to our household. Pricing was very reasonable too. I highly recommend The Water Heater Tech - Mario.

Ryan from Shellback Plumbing was amazing. He was able to quickly ID the issue and get it…read morecorrected. He was honest and upfront.

Jose was really professional and helpful, his parter as well…read more Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

Josh is a straight scam artist! Came out for a "full service" to a water heater, charged me $225,…read moreonly reset the unit, stayed there 10 min, and it still does not work. He stated he would service and descale the water heater, but didn't do his job. This guy is a fraud, and I would stay far far away from this guy. Update - See the original quote where he stated he would do a full service. Again, highly unethical scammer. Also, if you check even with Rinnai, error code 12 has NOTHING to do with hard water. It is an ignition problem. This guy has no idea what he is doing. An embarrassment to the industry.

Josh was fast, accurate, and affordable when we urgently needed a new hot water heater. He…read morecompleted the job in less than 2 hours, leaving the area spotless.

I made a yelp account just so I can leave this review! Akmal is the man!!! Plumbers are so hard to…read moretrust. If you don't know who to call because you don't want to get ripped off, this is your team!! 100% you won't regret it. They came in, got right to work, took a look, diagnosed, fixed it, and left everything clean. Explained everything to me. These are your guys for any plumbing! Pricing beyond fair. Already sent their contact to all of my family.

Excellent service! Art and Team replaced four bathroom faucets for us and was top-notch. Fast,…read moreprofessional, and high-quality work. 5 stars! Great price.

Jeremy saved me hundreds of dollars on a repair by honestly telling me it was something I could…read morehandle myself. Another local plumber had quoted me a much higher price, but Jeremy took the time to answer my call and even reviewed a video another plumber had sent me. Within minutes, he explained exactly what needed to be done to fix the issue. That level of honesty and professionalism is rare these days. When Jeremy provides a service, you're paying for a true expert in his trade--but he's not the type to dig into your pockets unnecessarily. Trust me when I say he's one of the good ones.

Had to do a Saturday night emergency call. Was able to diagnose over the phone with pictures, and…read moreprobably one of the most efficient plumbing jobs Ive seen. Had the wall cut open and a new water fixture replaced in probably ten minutes, fifteen tops

We've relied on RedRock HVAC a couple of times now. Alex helped us in the past with a new air…read moreconditioning install, and recently, he and his team replaced broken pipes in our home. They were honest, the work was done well, and the pricing was very fair. I'd recommend them again.

The best experience and determination to get my heater to work!! So appreciate their dedication to…read moretheir customers!!