Poor customer service. Paid for items to expedited ship, the company forgot one item for a…read morebridesmaid, and didn't expedite the new in time for the wedding. Thus, completely pointless to have for the wedding. They didn't apologize, and said they sent the package the day I asked it needed to be sent to arrive in time for the wedding. the postmark on the package was the date of the wedding. So they lied about when they sent it, lied in their note, and just plain unprofessional. In response to your reply, I've actually been too busy to post my review, "many months later" and not upset, however, your unprofessional defense tactic is apparent in mentioning my father in the hospital for all to see, and blame my upsetment. The issue at hand was a lack of customer service in not doing what a local retailer could have done to get it there in time, and not a lack of timeliness on my part. I wish you well with your craft. Hopefully holidays won't be your downfall again of getting out packages in your future.

I stopped into SASKIA today while walking around Industry City and had such a lovely shopping…read moreexperience! As soon as I entered the store I was greeted by Saskia, the designer and owner, who knew everything there was to know about the beads and gemstones used. Everyone was in masks and had to sanitize their hands on the way in and out, which I really appreciated! Not only do they carry jewelry, but also decor, statues, incense, and crystals from around the world. Such an underrated spot in Brooklyn and definitely a small business that I'll continue to support in the future.

I have been going to Neil Diamonds for over 40 years and made many purchases big and small. They…read moreare always professional and knowledgeable, The last purchase was for my wife's birthday, and he made her a beautiful ring, and the sizing was perfect. He sent me pictures of the ring as he made it, so it was just what I wanted. Marc is fantastic jeweler and easy to work with on anything that you would like to purchase or even if you're just looking. There is no pressure purchase anything and always teaching you about your purchase along the way. Thank you, Marc, for your help with this present and all the past ones.

My husband and I made the trip from NYC to have my wedding ring fixed here. It's a small and…read moreunassuming shop that truly delivers. Marc is delightful, kind, super knowledgeable and all around excellent at what he does. The level of customer service and professionalism was outstanding. I felt so comfortable leaving my ring with him, especially because I haven't taken it off since we got married a year ago! We will make the trip from Manhattan going forward to use Neil Diamonds exclusively. Can't say enough good things. Trust me, just go- and ask for Marc!

We had such an amazing experience with Pierre at Zen Diamond, that we came back for my wedding…read moreband! My fiancé got my engagement ring with Pierre, and had nothing but glowing reviews, so we wanted to go with him for my wedding band as well! Pierre made the process so easy and efficient, and the final product turned out better than I ever could have imagined! We'll definitely be going back to Pierre for all future diamond needs! Thank you, Pierre, for making this process so enjoyable!

Great time learning about diamonds in NYC diamond district. Pierre was super helpful in finding the…read moreright diamond for budget and design. Hope to come back!

Travis is really cool. I was really happy to stumble in here and he allow me to browse before…read moreclosing. I found a few of my favorite stones along with some rare and unique ones I don't see in other stores. Ended up getting bismuth. There's some intriguing history aspects and enjoy that there are very organized labels to differentiate them. It is indeed organized but a quite tiny space.

Completely unexpected, but such a great shopping experience at Rock Star Crystals!…read more The employees are very knowledgeable about different types of crystals. I went in to ask if a rose quartz necklace I had was real, and the staff member immediately confirmed it was genuine. He also helped me choose a lovely fluorite pendant and a beautiful carnelian ring. The prices are fair, and I really appreciate how trustworthy this store feels. I can't wait to come back when they get a new shipment.

Eimear just became my favorite jeweler! She really CARES about her customers, whether you're…read morespending engagement ring budget or a simple gift. My wife was pregnant and I wanted to get her a push gift, problem is, I couldn't accurately measure her finger size because of swelling. She was very accommodating and told me to buy the ring first and then figure out the size later. I did my best estimate but ultimately had to adjust the ring a few times. Eimear helped me through the process and now she loves her gift! Highly recommend Thomas Laine.

Shopping at Thomas Laine was the best bridal shopping experience I had in NYC. A few weeks before…read moremy wedding I booked an appointment to shop at their private showroom. I was welcomed by Eimer and Shamikah and given the highest level of personalized customer service and attention. They will help you select the perfect accessories to complement you, your dress, hair and overall style. They carry the best and largest selection of bridal jewelry by Ben-Amun. I had already purchased Ben-Amun vintage inspired earrings from BHLDN in Anthropologie and they carried the same pair for less. They also have a small but beautiful selection of hair accessories. They helped me select the most beautiful bracelet. I am petite with tiny wrists (less than 5 inches) so I never thought I could wear certain bracelets. However, they worked directly with the designer Ben-Amun to customize a bracelet to fit me perfectly. I love this bracelet so much and I was so happy to wear it on my wedding day. Thomas Laine is a must for beautiful, affordable art deco inspired bridal and special occasion jewelry.

Outstanding service! The gems are beautiful and well priced. We are looking forward to finding them…read moreat The Tucson Gem Show.

This place has a great selection of beads! I spend a long time in there trying to decide which one…read moreto buy, but they never rush me. It's peaceful and quiet.

Was with my friend and she was into crystals and wanted to check this place out. I enjoyed the…read morerelaxing music playing and seeing the creative and colored pieces of merchandise. Great customer service and a very welcoming and fun place to visit.

tyler was very kind, helpful, welcomin, n accommodatin - you can tell the people workin here are…read morepassionate - i'd recommend!!

I didn't intend to go to Sandy's last night at all…read more I actually had gone into Paramus Jeweler's Exchange looking for a vendor I found online to get some jewelry appraised. I couldn't find them, but passed by Sandy, who generously offered to search for them at another location. She was so kind and quick to help that I thought to myself, "Why go to someone I don't know and can't even find when Sandy is right here and so helpful?" I'm so thankful I did that! Sandy and her father, George, ended up taking over an hour to look at the items I had. They examined each item very carefully and explained what we had, its value, and what factors contributed to the value. They were very thorough, knowledgeable, and kind. They welcomed our questions (we had a lot!) and were patient when we had even more. While there, Sandy offered to clean the several rings I wear, so now they all sparkle and shine. She even got another vendor to polish up a silver ring for me. Sandy also noticed that the prongs on my diamond engagement ring were loose and saved me from losing something very precious. We can't say enough about how fantastic it was to meet Sandy and George. We are confident that we have jewelers we can trust and depend on to be professional, thorough, and fair. We couldn't ask for more than that!

Sandy is trustworthy and had gorgeous pieces! I reached out to Sandy a week prior to my daughter's…read moregraduation to inquire about a gold nameplate. Sandy was quick to reply and went out of her way to get the nameplate made quickly and beautifully. Do not hesitate to stop in, see their beautiful jewelry or have something custom made! Sandy all the way...