My visit was very comfortable and professional. I felt welcomed and my appointment and procedures…read morewere explained. I would recommend this office for all family members

I discussed my symptoms with Carlie who decided I should be examined sooner than their office can…read moremanage, so she recommended SVME. Wow. I asked about the terrible Yelp ratings for SVME and she explained that they have a lot of doctors, so there are a lot of scheduling issues, but the doctors themselves are great. Exactly my experience (lucked out on scheduling issues though). Thanks Carlie, I really appreciate you looking out for me, I'll remember that next time I need eye care!

Dr. Hagele is excellent. He removed my cataracts (both eyes) and inserted stents to reduce my eye…read morepressure caused by glaucoma. He kept me informed and relaxed through the process. He is very knowledgeable; answers my questions; professional attitude; excellent surgeon. He has a great office staff and team of surgical nurses. I'm glad he is my Ophthalmologist.

I don't usually leave poor reviews. Now the less here I am…read more First off I want to say the Dr's. are amazing. Especially Dr. Haegle and Dr. Woodburn. I have been coming to this office, off and on for 30 years. Last few years, I have been back for routine eye exams and then cataract surgery. Where the main downfall of the office lies is the billing person. I have been told she is one person and is not always there. I have had to contact billing repeatedly with no return calls regarding billing issues. Billing rarely makes sense. Even when I made a full payment on remaining balance it was divided up and then left me with a balance. Main complaint is that she does not respond. And I don't understand with such a nice Professional office, that they do not have someone who is more efficient at doing their job. Or hire help in that department to support her. Makes me wonder if it is a family member who works in billing, why else would you keep a staff member who has a poor job performance. Recently billed for a visit that was the same as all my previous follow ups exams, after cataract surgery. For an amount that insurance won't cover. All the others were paid 100% on follow ups after cataract exams. Can't get it resolved because person doesn't call back. You can go in person and she is not available. You can leave an in person request for billing at front desk but with poor results. And front desk seems to be aware of it. She just keeps sending a bill, with no response and maybe she just figures you will eventually tire of it and pay. Which works. You get tired of dealing with her. I have always had great experience with the Dr's and front desk and optical. Never had to wait they are quick to get me in. But they really need to resolve the billing Dept issues. The complaints go back 5+ years. I worked in the dental field for 45 yrs. I understand how billing works. And not all offices have the same system. Problem here is lack of effort to contact the patients. Whether it be neglect or not enough people to do their job. Either way I cancelled my last follow up appointment because I don't trust that I am being billed correctly. Since I can't talk to the person in charge.

Awesome office, amazing optometrist, awesome, kind and personable staff. Everyone is just so…read morefriendly and helpful, best office I've ever been to for eyes!!!

The wait time to get an appointment or reschedule an appointment is up to four months with a wait…read morelist of 37-50 people. This office needs to get they're act together and stop taking new clients & hire more associates so they can manage their current clients with respect!

2026-05-11: Lost a screw on one of my eyeglasses hinge. They promptly repaired it without cost…read more Great friendly service!

I've been going here for years. I was a client at their old location as well. The prices are high…read morethe custom service is low. They are neither helpful or respectful of you or your money. GO ELSE WHERE IN NEVADA COUNTY!

Dr. Christiansen is fantastic! He is kind and very thorough. A couple years ago I really wanted…read moresome contacts and he stopped at nothing to make sure that we could get a prescription that would fit my needs. It was very challenging. His office staff is also fantastic. Especially Carly she is extremely helpful and knows her stuff!

I was a new patient last week and well taken care of by the front desk and eyecare staff. Everyone…read morevery helpful, good at communicating.

Everyone here is just absolutely phenomenal. They care and they go above and beyond for their…read morepatients. I cant recommend them enough.

Incompetent front desk answering the phones…read more I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office.

Dr. Beilstein is patient educated in his field and is very thorough. When my eye was swollen, I had…read moregone to my medical doctor. The next day it was worse so I logically went to Dr. Beilstein. He was the one who diagnosed me with shingles! Saved me. I highly recommend him.

Having spent 20 years working in the field of optometry, I am always very observant whenever I…read morefrequent a new practice. I cannot say enough about this group. The office is lovely and very clean. The office staff and doctor were thorough, kind, and very professional.

I have been going to Dr. Hagele's office for the past eight years. I have had cataract surgery and…read moreI have had NO problems with my eye. The service has been very go, a few times I have had to wait 15-20 past my appointment time, but never have I been rushed through my appointments. They have been very through. My other eye, I have a problem with because of a Sacramento doctor's surgery. Everyone working there is pleasant and helpful with problems.

Usually a wait time, but good doctors and I've gained confidence in the quality of care and lenses.read more

We were just one minute late to our appointment and initially weren't able to be seen, which was…read morefrustrating-especially since I'm currently on crutches and getting around is not easy. However, Elaine at the front desk completely turned the experience around. She was calm, kind, and incredibly professional. She took the time to listen, reassured me, and even rearranged the schedule so I could still be seen the same day. Her compassion and willingness to help made such a difference and truly meant a lot to me. Thank you so much, Elaine, for going above and beyond. You are wonderful at what you do.

Visited November 21st at the dental department in Grass Valley. 5 STARS for today's service!…read more I am such a baby! I can't stand going to the dentist! I have had molars removed..braces..headgear....etc when I was younger and still have regular cleaning but I don't like it! I will travel anywhere when I find a good dentist or hygienist! Doctor Mitchell Thompson is so gentle and understands my nervousness when dealing with my teeth! I like that we both have done voluntary work in Africa! I finally found a dentist that listens to their patients concerns! Of course Tammy is a Rockstar as well with my regular cleaning ! Thank you both for overcoming my anxiety when going to the dentist! Please don't leave as you both are a valuable asset to this place! Well done!