Dr. Thomas was great! Clearly outlined my needs and how there were changes since my last exam…read moreRecommended Cataract surgery to improve driving when it gets dark. I don't usually drive at night but sometimes it is necessary. Staff was very helpful

Dr. Hagele is excellent. He removed my cataracts (both eyes) and inserted stents to reduce my eye…read morepressure caused by glaucoma. He kept me informed and relaxed through the process. He is very knowledgeable; answers my questions; professional attitude; excellent surgeon. He has a great office staff and team of surgical nurses. I'm glad he is my Ophthalmologist.

I had a binocular exam and Vision Processing Evaluation (three visits total) with InDepth this…read moreyear. I wish I had known more about the full experience beforehand, so I'm sharing details that aren't reflected on the website to explain my two-star rating. I ultimately chose another provider for vision therapy locally, and in hindsight, starting there would have been easier. First, I want to acknowledge what went well. I trust the expertise of Dr. O and Jackie (VT). The exams themselves were thorough and high quality. While the narrative report could have been more detailed, Dr. O allowed me to take photos of three standardized test results, which provided enough data for me and my neurologist. They also showed flexibility in two situations: I was accidentally two hours late to my consultation after writing down the wrong time, and they still saw me. They also allowed me to call in my credit card number since my physical card hadn't arrived. My concerns are primarily about business and administrative practices. Clients must pay for the VPE and consultation at the end of the binocular exam. Vision therapy requires a minimum 20-week commitment, plus an equipment fee and mid-treatment progress testing fee -- all due on the first day of therapy. When I compared costs with other providers, the total was essentially the same. However, other offices offered significantly stronger customer service, more modern administrative systems, and a more contemporary structure overall. InDepth uses paper charts. While this system clearly works for them, clients do not receive electronic records or emailed files. I was given a printed copy of my report at my consultation and about 10 minutes to review it in the lobby before meeting with Dr. O. I sought care because I struggle with reading, so this format made it difficult to fully understand my results. When I emailed the office, Jane would call instead of replying electronically. Because their hours are limited, this often resulted in phone tag. Appointments felt efficient but rushed, with little opportunity to ask questions. As an adult paying out-of-pocket for learning-related services (which are not covered by insurance), I've previously worked with providers who offered ample counseling alongside testing and allowed direct email access. I assumed that level of communication was standard, but it was not my experience here. I found myself needing to advocate for basic information more than expected. My final interaction confirmed my decision to seek another provider. After my consultation, I requested that my test results and chart materials be scanned and emailed so I could review them fully. As I'm entering medical rehabilitation, I wanted access to the raw data and assessments in addition to the narrative report. Dr. O told me during the consultation that Jane could provide this. I emailed Jane and received a voicemail saying she was following up. After waiting several days without receiving documents, I called. She explained they did not have the ability to scan paper charts into electronic files. She also said she would need to ask Dr. O whether she could release my chart contents, though she later said she could mail my cover sheet without asking. When I clarified whether all of my paperwork would be mailed, the answer was vague. The interaction felt tense; responses were curt, I was interrupted, and my requests seemed misconstrued, though she repeatedly said, "I would love to do that for you." The overall tone felt unsupportive and, at times, gatekeeping. As an adult seeking care for vision issues that have impacted my academic and professional life, this was particularly discouraging. I was surprised that it seemed unclear why I would want access to my own health information -- similar to how someone would want to review graded exams or lab results. I respect that InDepth operates in ways that work best for their business and that they are not obligated to provide services beyond their model. I am grateful they exist, as I would have pursued therapy there if no other options were available. However, there are other providers in the community offering comparable services with more transparent communication and modern systems. If I had known these differences earlier, I would have made a different choice from the beginning. II would have preferred to share my feedback directly with Dr. O, but communication goes exclusively through Jane who declined to share Dr. O's email to me in the past.

A very caring, compassionate, and knowledgeable staff whose primary concern is making the patient…read morebetter!

I have been a patient of Dr. Foreman's for 15 years. He has consistently provided excellent…read moreprofessional care and continued surveillance of my conditions. I have had emergencies twice. Time with Dr. Foreman was made asap. Once he came in on Christmas Eve to provide analysis and care. I rate his office very highly in patient care and friendliness. Dr. Foreman and his staff receive a rating of 5 stars.

I feel sorry for the women who work for Dr. Cinnabon Hands. To begin with he is his favorite…read moresubject. When he went to check my eyes post op, his hands smelled of, I want to say cinnamon rolls? If I can smell the food you DID NOT WASH YOUR HANDS! He stands way too close to his all female staff and they all seem to be miserable working there. Nobody introduces themselves or comes across as friendly. My experience is he does not give a discontinued penny about his patients. Honestly-yuk! I will not be going back for my refraction appointment. The thought of being in his presence gives me the creeps. I only give his office one star because I feel sorry for his staff.

I have been going to Dr. Hagele's office for the past eight years. I have had cataract surgery and…read moreI have had NO problems with my eye. The service has been very go, a few times I have had to wait 15-20 past my appointment time, but never have I been rushed through my appointments. They have been very through. My other eye, I have a problem with because of a Sacramento doctor's surgery. Everyone working there is pleasant and helpful with problems.

Usually a wait time, but good doctors and I've gained confidence in the quality of care and lenses.read more

Doctor is the best eye doctor in folsom edh that has the best receptionist to…read moreKeep up the hardware

Waiting 3 days for a promised call back Each person says…read morethey will call right back Switching to another DR

Customer service seriously needs to be improved with this office. Realize and know who the…read morecustomers are. Without customers - you folks wouldn't get paid or even have a job. Listening and understanding is imperative and good skills to have and demonstrate as true professionals in the healthcare field.

Been coming here for a while, my parents now go to Dr. Chang too. She's really nice and so are her…read morestaffs. 4 stars only bc I feel like they need better glasses selections.

Extremely professional, efficient and personable. i really liked him and his staff.read more

I was amazed to say the least, everyone was so welcoming…read more Dr Richard Jones was very kind and helpful. His advice made my day even better. He was upfront/honest and very helpful. The office was comfortable, fresh and welcoming. Thank you all.

This clinic is more than excellent. Their work is an extension of who they are. After many years…read moreof being a patient here I can attest to Their outstanding eye care! Dr Leilani Norton was my first doctor. Now retired her son Dr Nick Norton is just as superb along with Dr Douglas Bishop are invaluable eye specialist expert!s. They are so very intelligent and knowledgeable and brilliant at their work. Though our community is aware of their Excellent care, I just want those that are looking , to be able to know the quality of excellent care provided by this exceptional group. Their staff as well are knowledgeable professionals as well, providing care to patients. I have always experienced amazing and very superb care. . Without question. Thank you

I've never had an appointment that was on time. Generally, they are 1/2 to 1 hour late every time.read more

I can see! [Roseville CA]…read more It has been awhile since my last visit to see an eye doctor. My entire experience with Griffin & Reed was very good. The staff, from the time I arrived to choosing a new frame, to seeing the ophthalmologist were all friendly and professional and Dr Maboudi was wonderful. The office is on the second level inside a Sutter Medical building. There weren't a lot of patients that day, it was pleasantly quiet. Location is difficult and finding parking can be challenging so plan to arrive 20 minutes early to find a parking spot. My new glasses was ready within a week! I'm 20|20 again! \(**)/ Review #3542

¥ What are the chances I get a combination of Blepharitis and Conjunctivitis at the same time…read more(Blepharconjuntivitis) basically eyelid inflammation due to allergies and eyelid swelling due to infection, THANK YOU to the best of the best Dr. Kim who finally gave me some answers after seeing 4 other eye doctors!!! Finally, I get a diagnosis that makes sense!!! ¥ {YOU ROCK DR. KIM}!!!

I had this dude as a doctor when I was young. He is very knowledgeable and easily accommodates. I…read morehad my finger stitched when I was 12 and he did an awesome job without making it painful. I'd go back if I could.

Dr. Fox is a country doctor of the finest kind. I have several chronic issues and even with my…read moreMediCal insurance (which he does not accept) I still choose to pay out of pocket to see him. Because of my issues- I've seen more doctors than I choose to remember and almost all of them left me feeling like I was ultimately on my own. Dr Fox will NOT "have his hand on the doorknob" for your visit; leaving you to feel like he's rushing away... He truly listens. He wants to know what YOU think; how YOU feel. He's the only doc I've ever met that understands that you know your body best and takes it all into account. And RARELY will his staff call you... He takes the time to call you himself. Amazing. About the staff... They're great. The nurse, the office manager (love you, B) everybody is great. I was recently raving about Dr Fox to a friend and she said he actually made a HOUSECALL to check on her elderly mother. She said his words were; "don't get her up- I'll come to you". WHAT?!! In this day and age? I am truly blessed to be his patient.