Rude!! I made breakfast while my husband shopped their very limited, cheap, inventory with their…read moreunprepared and unknowable staff. Post purchase of several items, the (presumably) owner pulled in and informed us that this is now a campground and we needed to move along. We had been in the, empty, parking lot for 20 minutes. In 5 years of nearly full-time van life, we have never experienced such rudeness. Glad you showed your true colors. A business to AVOID!!! Wow!! A reply. And not an apology. For example, "I'm sorry I reacted so swiftly. I should have popped in to my place of business first and learned from my staff that you two (only) folks in the parking lot are actually customers." Instead, "Heading off problems, as we had set up camp." Set up camp? Ya, we put our dog out with food and water on a rope. We saw your numerous "no dogs in store" signs. And setting up camp from 9:15-9-39 AM? Come on. Just not a good, customer first business man. Many times in various states around the country, bike/ski shops have even asked us if we would like to, "fill up our water? Or please, take your time. Need any tools? Want some MTB trail recommendations?" Not expected, but good business and really nice. Especially on a Monday morning when we are the only customers you had. You, as a business owner, represent your tourist dependent community. Your choice as to how you do so. My choice to frequent or not, recommend or not.

This shop is great. The service is fantastic. I bought a pair of Merrell shoes there. The salesman…read moreworked with me on making sure the shoes felt perfect.

I too k my road bike in to be serviced. I was given a date that it would be done. It was not done…read moreand the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist

My granddaughter had the chain fall off her bicycle. I took it to the Corrales location and Ethan…read morereplaced the missing link and put it back on. He also adjusted the seat and the brakes. The repair cost was very reasonable and he did the simple repairs while I waited! Thank you for the quick and kind service.

Absolute legends. Got myself into a bind with a busted hub and these guys saved my tail. If you…read morewant good service from a shop that goes above and beyond to help you out, this is your place. Super friendly and just want to get you back out on the trails‍

We drove from California to cycle around Taos and my electronic shifting malfunctioned…read more I was able to ride to Rift where Franz and Gabi (sp?) immediately offered to help. I ended up renting a bike while Franz repaired mine. It was such a great experience! I've spent a lot of time in bike shops, and super appreciate how these two went out of their way to help me!!

I always enjoy going there for the professional service and technicians. They really took great…read morecare of my bikes. They even assembled my Retrospec bike that was bought online. Very reasonable repair prices

Staff were professional, knowledgeable and very helpful. I took in two bikes that were flat and…read morethey discussed options as far as what would be good tires for the terrain where my kids ride. The bikes were done same day which was nice because I came from out of town.

This full-service sports shop is fantastic! A great selection of bikes, biking gear and clothes -…read moreat very good prices. The folks here are helpful and can get you the right equipment quickly. Last week I went in to buy a Camelbak water bottle. Not only did they have a great selection of sizes and styles, their prices were half of the price at REI!

Hands down one of the best bike shops in NM. I have an older Scott Spark SL that's pushing 80k in…read moremiles but far from retirement. I had an issue pop up with the linkage units creaking/lose etc. after another store here locally looked at, they reassembled the linkage units with blue lock-tight...which is a huge no-no...lol...moronic actually. That said, New Mexico Bike and Sport worked with the OEM to get this corrected and replaced them with new linkage units. Bike is tight as hell now!! They also did some other repairs...like correcting the rear de-railure hanger, a misfitted chain from Another shop (installed too short of a chain) and one hell of a clean up too. They threw in a few other goodies as well. My bike looks brand new and more Importantly, rides like a gazelle!! I can't express enough the level of detail they went to on this awkwardly critical issue. They also, well worth noting, updated me regularly on the progress of this project...and trust me, it was not an easy lift. Due to the severity of the previous bike store locking the linkage units in place, they worked with the OEM on how to basically perform an emergency extraction and by the way...Scott backed them on up a potential frame replacement if something went wrong....based on how they instructed them to perform the extraction. In 15 years of living in NM...this sincerely was my best experience in dealing with a true servicing partner for my MtB. Will I drive up there again for assistance?? Absolutely. Thank you Tony and thank you Adam for the great workmanship!!

The employee (with premature, striking white hair) has a winning smile that is sincere. She was a…read morefab Greeter they day we came. Christopher and Brandon in shoes are most informed and helpful. TY guys! You will find quality products in REI. Thank you! PBH - former Head Pro/GM of Pebble Beach MCH - former Host/Floor Mgr. for Clint Eastwood

Holy moley they are pushy…read more Fist off, REI is far more expensive than they used to be. Even their house brand has pretty steep prices. I might have missed when they shifted into that market. I remember buying a workwear jacket from them 5 years ago for the same price as a standard pair of pants now. This particular location is pushy AF. I had to tell 80 employees that I don't need help, and one of them (in the shoe department) would literally not leave me alone. Do you need help? No. Okay well just to let you know... Thank you, I don't want help. Okay but just...darn tough has a warranty... Please...I don't want help or conversation. Okay but.... Until I literally said, "damn dude, leave me alone!" And had to walk away from him. Cannot take no for an answer. That's not being helpful, that's being a nuisance.

Amazing staff! Very knowledgeable and thorough…read more Incredibly kind. Efficient and thorough service. Great selection of items needed for a great ride. I am so glad I found this bike shop! So happy to be on the road again. Thank you so much, Tennyson and Rae!

ABSOLUTELY TOP-QUALITY MAINTENANCE…read more Early this year (2004) I bought a low-priced Trek Verve bicycle at a different (top-rated) bike shop in Santa Fe. They warned me that the tires were not the best, but I had three flats in just the few months I owned the bike. (I rode on somewhat older and bumpy pavement, never off road.) They ascribed the problem to a bad season for goat heads and sold me new tubes, with goop, for both tires. After one of the repaired tubes had my fourth flat, I asked friends for recommendations, and they referred me to Rob & Charlie's. Their expert Ray was a rank above, with a new diagnosis: The particular tires on my bike, he said, would let the tubes slip slightly on the rims, straining the valve stem and making micro holes in the tube near the stem, if not maintained above 60 PSI. While he was telling me this, he switched the tube with his bare hands in 5 minutes, and I was on my way. I got the bike home, eager to take a ride the next day, and checked with my hand pump that both tires were filled to 70 PSI. Yet when I went to ride the bike the next day, the front tire (the one Ray had fixed) had gone flat and leaked when I tried to pump it. So I called Ray, told him what had happened, and he told me to bring in the front wheel and tire (NOT the whole bike). He examined the new tube he had installed and found it defective. After examining another new tube of the same low-cost brand, and finding micro-leaks also near its stem, Ray upgraded me to a better-quality tube. Again, it took him less than five minutes. At my request, he also extracted the valve-grabbing part of my old Bontrager hand pump, cleaned it and fixed it before my eyes, again in less than five minutes. He charged me nothing for this second visit, the second, better new tube (with goop) or the pump fix, but apologized for my trouble. Ray is simply the best, most expert and quickest bike repair person I've ever encountered. In the future, I will take all my bike repairs to Ray, although I have great hopes that my "Bicycle from Hell," now with suitably pumped-up tires, will mend its ways.