If you need repairs this is the place, fast excellent technicians. The place has a great vibe, they…read morelove what they do. Stay away from Gearing Up!

A really chill place with guys who know their stuff! Price for repairs are very fair and I like the…read morelocation because they have an accessible parking lot right off Paseo.

Small privately owned shop with a great attitude. An unfortunate incident with a stick had me…read morethinking I might have to replace my bike. Ryan was able to realign both the derailleur hanger and derailleur and get everything dialed in to get me back on the trail in hours.

Down to earth, competent, nice folks. Worked on my bike while I waited. Price was reasonable.read more

Excellent service and great, knowledgeable people. Highly recommend a visit when in Trinidad!read more

Super friendly, knowledgeable and great ride recommendations. They were also able to swap out…read moretubeless tires same day after a gnarly side-wall puncture so I didn't have to miss the next day's ride. They even cleaned the bike! These guys are awesome.

These guys are awesome! EZRA was super helpful with my situation. Solved my strap issue with…read morehonesty and super affordable. They had a sell going on. Which was super nice. They are the most affordable option in Angel fire! Thank you again Ezra!

This is our 2nd year renting from Trailhead. Everyone is so helpful, kind and friendly. Renting our…read moregear was 10/10 experience.

Avoid at all cost! I was refused a return of shorts that I purchased the day prior for having…read more"worn" the gear. I was told that since I wore it outside of the shop, then I am ineligible for return. I presented both the receipt and original tagging with the return, the denial was based on me having worn the shorts. Unbelievably inadequate for a outdoors outfitters. It is unreasonable to expect that a decision can be made on outdoor gear without walking in it for any duration outside. Find a store that cares if your gear works for you, anywhere but here!

Located right on the Square. This is a must stop for outdoor equipment. Well I did not buy…read moreanything. They have an excellent selection of all things outdoors almost a mini REI. New Mexico is a place to hike and you will find your equipment here friendly knowledgeable staff, and doing a quick scan of prices fairly priced.

I too k my road bike in to be serviced. I was given a date that it would be done. It was not done…read moreand the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist

My granddaughter had the chain fall off her bicycle. I took it to the Corrales location and Ethan…read morereplaced the missing link and put it back on. He also adjusted the seat and the brakes. The repair cost was very reasonable and he did the simple repairs while I waited! Thank you for the quick and kind service.

Rude!! I made breakfast while my husband shopped their very limited, cheap, inventory with their…read moreunprepared and unknowable staff. Post purchase of several items, the (presumably) owner pulled in and informed us that this is now a campground and we needed to move along. We had been in the, empty, parking lot for 20 minutes. In 5 years of nearly full-time van life, we have never experienced such rudeness. Glad you showed your true colors. A business to AVOID!!! Wow!! A reply. And not an apology. For example, "I'm sorry I reacted so swiftly. I should have popped in to my place of business first and learned from my staff that you two (only) folks in the parking lot are actually customers." Instead, "Heading off problems, as we had set up camp." Set up camp? Ya, we put our dog out with food and water on a rope. We saw your numerous "no dogs in store" signs. And setting up camp from 9:15-9-39 AM? Come on. Just not a good, customer first business man. Many times in various states around the country, bike/ski shops have even asked us if we would like to, "fill up our water? Or please, take your time. Need any tools? Want some MTB trail recommendations?" Not expected, but good business and really nice. Especially on a Monday morning when we are the only customers you had. You, as a business owner, represent your tourist dependent community. Your choice as to how you do so. My choice to frequent or not, recommend or not.

This shop is great. The service is fantastic. I bought a pair of Merrell shoes there. The salesman…read moreworked with me on making sure the shoes felt perfect.

This full-service sports shop is fantastic! A great selection of bikes, biking gear and clothes -…read moreat very good prices. The folks here are helpful and can get you the right equipment quickly. Last week I went in to buy a Camelbak water bottle. Not only did they have a great selection of sizes and styles, their prices were half of the price at REI!

Hands down one of the best bike shops in NM. I have an older Scott Spark SL that's pushing 80k in…read moremiles but far from retirement. I had an issue pop up with the linkage units creaking/lose etc. after another store here locally looked at, they reassembled the linkage units with blue lock-tight...which is a huge no-no...lol...moronic actually. That said, New Mexico Bike and Sport worked with the OEM to get this corrected and replaced them with new linkage units. Bike is tight as hell now!! They also did some other repairs...like correcting the rear de-railure hanger, a misfitted chain from Another shop (installed too short of a chain) and one hell of a clean up too. They threw in a few other goodies as well. My bike looks brand new and more Importantly, rides like a gazelle!! I can't express enough the level of detail they went to on this awkwardly critical issue. They also, well worth noting, updated me regularly on the progress of this project...and trust me, it was not an easy lift. Due to the severity of the previous bike store locking the linkage units in place, they worked with the OEM on how to basically perform an emergency extraction and by the way...Scott backed them on up a potential frame replacement if something went wrong....based on how they instructed them to perform the extraction. In 15 years of living in NM...this sincerely was my best experience in dealing with a true servicing partner for my MtB. Will I drive up there again for assistance?? Absolutely. Thank you Tony and thank you Adam for the great workmanship!!

Cheap prices, good selection, friendly staff…read more Stopped in for a fishing pole and supplies. I was impressed by the low cost.

Terrible customer service. I'm disabled and went in showing an associate the brand, type , and size…read moreof shoe that I was looking for. I was pointed to the back of the store and told to look through the boxes to find the correct size.I called a friend for help and tried on one pair of shoes. Come to find out there are numerous shoes in incorrect boxes. I asked if they carried a long shirt and was told they only carried crop tops.When my friend asked about ladies sweats there was only pointing to a corner of the store.I asked a man if he was a manager an he would only identify himself as" one of them". I was concerned about being sure that I was in fact buying the correct size of shoesandwasstold to ASSUME ITS CORRECT I was visibly upset when leaving and the unhelpful female associate heckled me. Since the employees were just standing around pointing maybe someone could organize the shoes. if you go into this store expect not to be helped. They have the customers doing their jobs, which they clearly don't care about . Lots of people are looking for employmen.tA little customer service goes a long way. Sorting shoes and helping find things are just basic retail skills. Pointing, telling you to find it yourself, telling you to assume that everything you just spent over $ 150 on is correct, and finally laughing at you is completely unprofessional.

We rented again from Gator this week, my wife and I, two bikes for road riding in and around…read moreAlbuquerque. This is the fourth time we've rented from him going back to (I think) 2012, even before he had the physical store site, during our periodic visits for a winter/spring warm up. Obviously something keeps us coming back to rent with Bikesmith: * They definitely have the best rental bikes in town if you want to do a reasonably serious ride; * Gator goes out of his way to make sure that things are right; just a likeable guy in general.

Did not show for our appointment, guaranteed by a credit card…read more Has not replied to numerous attempts to communicate since Would recommend not trusting this person Where do all the good reviews originate?